iPhone 5 Stuck on slide to upgrade after iOS 9 update..

can you explain step number 4?

I get the iphone could not be stored bc the firmware file is not compatable

You are a lifesaver! Thank you so much!

Thanks I got it to work.

I keep getting the phone cannot be restored error because find my iPhone must be turned off. But I can't get to my settings in my phone to turn off the find my iPhone and I tried to delete the device on iCloud.com but it isn't working. Any suggestions?

Thank you

harpreetOsingh's solution WORKED!!! ALL my apps, music, photos, etc. came back...only my contacts remain elusive (they're shared on my iPad mini, though, so there must be a way to get them to copy to my iPhone...then I'll be in business, on IOS 8.4.1 (I'm NOT going to try 9.0 again until it's fixed!!).

MANY, MANY THANKS TO HARPREETOSINGH FOR ALL YOUR HELP!!!

It shouldn't be up to Apple users to fix Apple's mistakes, though. Where are the Apple Reps in this discussion?

By the way - for anyone who hasn't backed up recently - your photos ARE accessible in your phone, even when you're at the dreaded "Slide to update" screen. Windows 10, at least, finds the iPhone when connected to it by wire, even in that state, and considers it an external drive.

All your photos are there, and accessible. I just created a new folder on my desktop {"iPhone backup photos Sep 17 2015") and copied all 1100 pictures to the new folder. No matter what, I'd still have my pictures. As it turns out, when iTunes finished installing ios 8.4.1 on my phone, it asked if I wanted to do a restore from backup (my last one was last November, but I hadn't made a lot of changes in that time) or as a new phone. I opted for the restore-from-last-backup, and the phone is pretty much back to normal, including every one of my pictures (I'm not sure how that was possible, as a lot of them were taken since my last backup...how did they get back on the phone??? I don't care...they're there!!).

BTW, I followed harpreetOsingh's solution to the letter, and it worked perfectly.

Best of luck to all!!

when you said you downloaded it with mega, how did you do that?? I'm trying but it just downloads this megasync app to my computer that isn't available to select when I browse to restore the iphone. Please help!

I agree --- where are the apple reps?

Maybe everybody should call the 1-800 support line to get some Apple help?

When I do Step 2 (Download IOS 8.4.1 for your iPhone or iPad from this site --> https://ipsw.me/8.4.1) I get a zip file that needs to be extracted, which I did. However, there is no .IPSW file there. What is the file name that I should have iTunes browse for? I checked and made sure I was downloading the right GSM vs. Global file for my phone.

Thanks. This is a nightmare. I've spent an entire day on this.

Thank you so much for posting this - it worked but holy cow - there's 5 hours of my life I'll never see again as I tried to fix this BRUTAL. Shame on Apple for not letting users know about this glitch. Got most everything back, but it wasn't easy. Biggest problem is that if you have the Find My iPhone app enabled, iTunes will not let you do a full restore. To disable the app, you have to go into iCloud and remove your phone from the device list. Easier than it sounds - just saying - b/c when your phone is stuck on "slide to update," it isn't really powering off - even though it sort of looks like it is - and you can't remove the device from the app's list if it is still on.

Thanks again, jem92xx - your advice totally worked and thank you for stepping in where Apple didn't.

Hello,

I did exactly what you have said but im stuck when i want to restore it says to turn off my find my iphone i did that using icloud on my computer but it still says turn off find my iphone.

thank you in advance

jbates2

how do you remove your phone from the device list?