IOS 9 Cellular Data Usage Restrictions not working

Hello, I just updated several devices to IOS 9 and I noticed the Cellular Data Usage Restrictions are turned on. However, when I check the Cellular settings I am able to make changes under User Cellular Data for section. This is the same behavior with all upgraded devices I have. Is this a known issue?


Thanks for your help with cap data plan having this feature working is critical for my family plan and devices.

iPhone 6 Plus, iOS 9

Posted on Sep 16, 2015 6:03 PM

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319 replies

Sep 21, 2015 6:11 AM in response to Turko

i filed a bug report form but i couldn't type in the entire problem - field was limited. also, the response says this... they wont event contact you. I contacted Apple support via phone on Saturday and they said there was only one other incidence of this reported that they could see. i have tried everything except deleting the entire phone and doing a full restore - which makes me nervous. Also, as i was thinking back, i realized that my 4s did this with an upgrade right after they announced the 6/6plus release (except that wouldn't connect to WiFi or cellular after doing the full restore). now my 5s with an upgrade right after the 6s release date announced. this is really annoying and not why i buy apple products.


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Sep 21, 2015 8:10 AM in response to Turko

I also have this problem and I am based in the UK.


I upgraded my iPhone 6 to iOS 9 from 8.4.1, and I happened to be roaming in Canada at the time. I had only one application enabled for data (WhatApp) when I did the upgrade. All the rest were set to OFF.


Now I have done the upgrade, and I am back in the UK.....only WhatApp works when using mobile/cellular data. If I try and enable the apps - they just return to OFF as soon as as I leave the mobile data interface.


Thanks so much Apple. You've turned my £400 iPhone 6 in to a very expensive paperweight. My phone is COMPLETELY useless unless I am on WiFi. This is a very serious bug that should have been caught during testing. This is not some beta release. Completely unacceptable - shame on you.


Need a patch please ASAP!

Sep 21, 2015 8:23 AM in response to Turko

I am having same issue, the thing is, previous applications that I have allowed to access cellular, I can turn off and they stay off. applications that I did not allow to access cellular before ios 9 update cannot be turned on. it looks like I can turn on and off already enabled apps, but not vice versa.


has anyone figured this out? should I take my iphone to apple and get a new one?

Sep 21, 2015 2:02 PM in response to Turko

According to several users, Apple supoort center is not aware of the problem or at least not yet confimed the existence of the bug. My suggestions is to create a hastag on twitter to report the bug and make sure that Apple understands the huge problem that we are facing! If the hastag turns hot topic, apple will have to do something. What do you think?

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IOS 9 Cellular Data Usage Restrictions not working

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