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Ios 9 cant enable mobile data for application(s)?

I was traveling while upgrading my device, and most seem to work as expected so far.

Since I'm careful with roaming charges, I disabled most of the apps from the mobile data setting page before I left, so I could read mail abroad without using alot of data in the background.


After upgrading to IOS 9, I can't seem to enable mobile data for any new apps.

The ones that were already enabled, is fine.. they can be disabled and then enabled again, but for example spotify refuses to use mobile data after the update,

I've restarted, soft reset, and every time the mobile data checkbutton is back to off if I go out of settings and in again (and it doesn't work).


Anyone else have this problem?

iPhone 6 Plus, iOS 9, IOS 9, mobile data settings

Posted on Sep 17, 2015 2:27 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2015 3:29 AM

I'm having exactly the same issue. Any apps that were switched off for mobile data use before the IOS 9 update will not now switch back on. I've reset network settings to no avail. Deleting the apps and reinstalling them doesn't seem to work either. I thought about using one of my recent backups to iCloud but oddly since the IOS update I no longer have any phone backups despite me previously backing up pretty regularly!

264 replies

Sep 21, 2015 2:31 PM in response to ElOllos

I knew this had EVERYTHING to do with iOS 9 as I am continuously setting the apps on and off so as to avoid consuming unnecessary data. Now I cannot use any app that was switched off prior to the new iOS update. The worst is that Apple seems to always be unaware of any bugs on their software and it's not until thousands have complained that they would do something about it. Lately, I've been very disappointed in Apple's updates and response given to customers.

Sep 21, 2015 5:08 PM in response to XCodeDaniel

Just put a new iPhone 6 in service this morning. It replaced a fully backed up iPhone 6 that had been migrated to IOS 9 just prior to a screen crack. After the IOS 9 upgrade, all mobile apps ceased to function in Mobile Data mode. The new phone was fully restored and IOS 9 then installed. Same perdicament...no mobile app functionality. My carrier's tech support agent fully diagnosed their provisioning and re authorized the the phone with a new sim card. All symptoms pointed directly to the IOS 9 upgrade as the root cause. I called apple tech support to register the new phone and ultimately went to 2 level tech support. They advised another backup and restore. Can't wait for the next round ... a "Guenius Bar recommendation to preform the ubiquitous "clean install" !!! Is this the new Apple Out of Box experience?? Time to flame Tim Cook! Call HLS, Fox New, WSJ or what ever and short sell AAPL.

Sep 21, 2015 5:09 PM in response to ElOllos

Just put a new iPhone 6 in service this morning. It replaced a fully backed up iPhone 6 that had been migrated to IOS 9 just prior to a screen crack. After the IOS 9 upgrade, all mobile apps ceased to function in Mobile Data mode. The new phone was fully restored and IOS 9 then installed. Same perdicament...no mobile app functionality. My carrier's tech support agent fully diagnosed their provisioning and re authorized the the phone with a new sim card. All symptoms pointed directly to the IOS 9 upgrade as the root cause. I called apple tech support to register the new phone and ultimately went to 2 level tech support. They advised another backup and restore. Can't wait for the next round ... a "Guenius Bar recommendation to preform the ubiquitous "clean install" !!! Is this the new Apple Out of Box experience?? Time to flame Tim Cook! Call HLS, Fox New, WSJ or what ever and short sell AAPL.

Sep 21, 2015 5:38 PM in response to The MixerFixer

I just spent 3 hours online trying to find a fix for my problem. The App Store works when I'm on wifi, but I can't connect when I'm using only cellular data. When I go to the cellular data settings page, cellular data is clearly off. I can switch on cellular data for the App Store, but the setting reverts back to cellular data off when you leave the settings screen. I finally drove across town to the Genius Bar and they were completely oblivious to the issue. This is a bug that needs to be fixed.

Sep 21, 2015 6:11 PM in response to ElOllos

II have the same issues after the upgrade. Now most of my apps cannot be activated no matter how many times I switch on and off, air plane mode, switch to different SIM cards... whats se of a mobile phone when I can only use my apps in a wifi environment? Can someone from Apple please email us or let the world know please not to upgrade to iOS 9 until u solve the problem? Or next time please a full test before launching updates?

Sep 21, 2015 9:59 PM in response to ElOllos

I just downgraded using the instructions in the following link: http://www.phonearena.com/news/How-to-downgrade-your-iPhone-or-iPad-from-iOS-9-t o-iOS-8.4.1_id73875. It seems to have worked so far. I downgraded using the instructions and restarted my phone before syncing and restoring from my most recent backup (taken before iOS 9 download). Just make sure to deny the upgrade to iOS 9 when it's connected to iTunes. Don't panic if you deny iOS 9 and it your phone shows as updating. Mine did that and it's still iOS 8.4.1.

Sep 21, 2015 7:47 PM in response to ElOllos

I Have also this problem. But i have more then just that issue. Since i have updated to Ios 9 there's a few bugs. My keyboard is acting up. Doesn't predict anymore even if that setting is on in the settings. Super laggy when using then keyboard. I have done everything i can do. My iphone 6 plus is just super laggy now. I have a 132gb phone so i know its not the memory thats a issue. So now i can't use any of the apps if the setting was off in the cellular data then they are just going to have to use wifi until they fix this ios 9 update issue. This is my first time dealing with this.

Sep 21, 2015 8:57 PM in response to ElOllos

Update on the Per-App Cellular Data Toggle Switch Issue:

A number of users, myself included, are experiencing this issue.


Here’s a concise summary of the issue:

The issue concerns the cellular data app toggle switches in iOS 9. For example, when a user turns a switch "on"from an "off" position, the setting is not respected by the system. The switch will appear to change to "on", but if you try to use the affected app, it won't permit cellular data to go through. Then, if you go back and check the cellular data app switches in the Settings app, you can see that the switch has reverted back to its previous position, in this case "off”. Any users with cellular toggle switches in the "off" position before updating to iOS 9 now have the toggles stuck there.


There is an active thread going with users troubleshooting and posting updates. Feel welcome to join the thread and post any info you have and updates. You can find that thread here: https://discussions.apple.com/thread/7219001


So far, we have at least one solid confirmation that wiping and doing a clean install does not permanently address the problem. This suggests we need to wait for Apple engineers to find the issue, and issue a point update (think iOS 9.0.1) to fix the issue.


We'll need to be a bit patient because the process may take awhile, but calling in to Apple support and working with the techs may be helpful so they can collect more data. The more people that report the issue, the higher a priority it will be to fix it. Also, turn on the option in Settings to send Apple your diagnostic data (if possible). And follow the thread mentioned above - it might be helpful to Apple engineers & support teams if they can find all the info they need in one thread.

Sep 21, 2015 9:11 PM in response to ElOllos

i have the same issue and it's been 5 days and counting. When are they actually going to find a solution as this is very frustrating to all of us. I've spoken with apple support over the phone and have tried multiple resets and restores. The latest thing I did was to restore my phone as "new" (which deleted some stuff permanently by the way). I was able to restore some of the apps and photos and etc. I thought this solution resolved the issue but then it happened again. I spoke to support again today and they said there's still no solution for this issue. So here I am, with a phone, with stuff deleted forever, and still having issues.


SO APPLE: Here I am speaking for everybody, PLEASE FIX THIS ASAP.

Sep 21, 2015 9:29 PM in response to JKT11

I'm sure the engineers are probably working on it by now. They're probably as frustrated as we are now. It can be very difficult to pour through lines of programming code. Think about how big iOS is and everything that it can do. All of that functionality has to be manually programmed in with lines of code. So, to fix an issue, it means engineers have to gather info about the issue, reproduce it consistently, and literally go through the programming code and try to find the issue, work on a fix, make sure the fix doesn't introduce any other issues, do testing, and then push out the update to us.


Also, see the thread I mentioned above for more info.

Ios 9 cant enable mobile data for application(s)?

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