iTunes 12.3.0.44 does not recognize connected iPad or iPhone

After upgrading to latest version of iTunes (12.3.0.44) 64bit, it no longer recognizes the iPhone or the iPad, when I connect them to the PC. I use Windows 10 on a Surface Pro 3, and have not had this problem in the previous version of iTunes.


Does anyone see the same problem, or has anyone a good suggestion on how to solve the problem?


Poul

iTunes 12.3.0.44-OTHER, Other OS, Windows 10

Posted on Sep 19, 2015 5:40 PM

Reply
110 replies

Sep 22, 2015 7:05 AM in response to sheryltoo

No, it doesn't. If it did it would mean that every time you had a new computer you would have to reinstall all of your music on it. Or every time oyu did an iTunes update you would lose your music.


Your music is saved in your music library. So, if you want to follow Joindalr69's advice go ahead - it is safe.


But, you don't need to.


Try this - it worked for me: Go into Apple Support and follow the steps under "If the Apple Mobile Device USB Driver is not listed" in iPhone, iPad, or iPod not recognized in iTunes for Windows.

Sep 22, 2015 11:51 AM in response to PHDK

Okay, the cited procedure (Re: iTunes 12.3.0.44 does not recognize connected iPad or iPhone) worked. Thanks. However, Apple is not out of the doghouse! As a user of their software and products, I believe I should not have to resort to fixing problems that should not have been present to begin with. Someone did not do a proper follow-through on this release of iTunes. Not good!

Sep 23, 2015 3:16 PM in response to PHDK

I have the same problem. Since I upgraded to iTunes 12.3 I cannot sync all my apple devices - including iPhone 6 Plus with IOS 9, iPhone 5 with IOS 8.3, iPad and iPod Touch. I use MS Windows 10 . Windows recognize all these devices. Sent feedback to Apple about this problem.

Hope Apple will solve this major problem as soon as possible !!!

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iTunes 12.3.0.44 does not recognize connected iPad or iPhone

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