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iPhone 6 updated to ios9 screen goes black when I open an app

i recently updated my iPhone 6 to iOS 9. Every time I open an app now the screen goes black and I have to push the home button and click on the app again for it to work. Any fix ideas?

iPhone 6, iOS 9

Posted on Sep 20, 2015 1:14 AM

Reply
212 replies

Oct 16, 2015 10:28 AM in response to Jagspecial

Interestingly this started happening to me immediately after I reset my phone for another issue. My Siri is already on, so it looks like Siri might not be the root of this issue. It happens with EVERY single app opening, sometimes I have to launch the app 2 or 3 times before it'll stay on the screen. The worst is when I have an incoming phone call and the screen is black. Pushing any buttons on the outside silences or hangs up. This is frustrating when trying to communicate with my clients!

Oct 16, 2015 5:41 PM in response to Jgomezch

I am going to ditto Jgomezch:

People stop saying it's happening to me, you're just clogging up the thread.


Here's some additional information that can be useful for apple and other users.

I purchased 2 iPhone 6s Pluses.

My wife's, I restored from a previous iphone.

Mine I did a clean setup (ie. not from a restore).


I don't experience the issue but my wife experiences the blank screen with trying to launch an app. On her phone I'll close all open apps and do a hard reset (or just a power cycle). What's strange is when I restart the phone, all of the background applications are still open. I mentioned this to my wife and she said, "I thought that was strange, especially since I've never used Pandora on this phone". However, every time I restart or hard restart the phone, Pandora is open in the background.


I am willing to bet that with all of the restores that people have done, they didn't close out of all their apps, and these will also show up in the background if you do a hard reset or a power cycle.


I will be doing a clean install for my wife and I'll post back in a few days if this fixes the issue.

Oct 17, 2015 11:20 AM in response to jrhepner

I've tried a hard rest. Even closing all background apps and doing the Rest or Restore from iTunes. Enabling Siri or change the auto brightness does not fix the issue. This happens to any and all apps that I try to open. Settings, Camera, Photos, or even apps that I installed. None of this happened before the iOS9 install. My battery lasts almost 3 days with light usage. Also, I do not leave my cell data on, so Siri will not make voice calls. I drive a lot and need to make voice calls, and no I will not leave me data on. Further more, my 5S will start with the black screen before I ever use the voice call. if I leave the app open in the back it will work fine.

As for the battery recall, they don't have any 5s with 64gb to replace mine with.

Oct 18, 2015 9:59 AM in response to Jagspecial

I found the only way to get rid of this very annoying problem -> reset the phone and reinstall all your apps fresh. It was very frustrating, but it was the only thing that worked. Rebooting and powering off was very temporary. Selectively deleting and reinstall apps didn't help. Since starting fresh, no more black screen.


If you restore from backup or "upgrade" the problem, once you have it, never goes away unless you wipe and start over.

Oct 18, 2015 12:07 PM in response to ChristopherWeiss

I stopped at a Mac store recently and they said it was an app crash. They said you had to restore to default (don't restore from backup) and then reinstall all the apps manually. They said the things synced with iCloud would come back as long as you had them set to synch, but the apps would have to be installed manually. If you restore from backup you will just bring the problem back in.

Oct 18, 2015 10:04 PM in response to Jagspecial

Well folks,


I've got two posts on here that talk about how my problem went away when I turned Siri to "on" manually under Settings, and then did a soft reset. It has not returned since (and it's been about a week). I suppose it's possible that this was a coincidence, and that some other change (app deletion, update, or re-install) may have been responsible for making it go away.


In any case, for me the problem has just disappeared, and I didn't need to do a complete fresh install of apps or anything else.


This is clearly an odd one. Hoping 9.1 fixes all of this soon.

Oct 19, 2015 3:55 PM in response to Jagspecial

Solution:


  1. Connect your iPhone to your computer and back it up.
  2. Use iTunes to restore your phone back to factory settings.



The reason why you're experiencing this issue is because there was a bug when you installed the update via wifi. It happens sometimes. I was suffering with the same issue for about 2 weeks and had a senior advisor walk me through this.


Good luck! Hope this helps.

iPhone 6 updated to ios9 screen goes black when I open an app

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