iTunes hangs when connecting iPad ios 9.0

I've seen something similar, but I don't have a solution. I think it has something to do with faulty support of ios 9 by the windows xp version of itunes, particularly with photo syncing.

I have an iphone 5 that already had over a thousand photos on it that have always synced fine. Around when I updated to ios 9, when I added a new batch, itunes would hang while syncing (cpu 100%). I would have to kill itunes and relaunch it. From then on, whenever I clicked on the iphone icon, to get to the device summary tab, it would hang again (cpu 100%). I tried everything I could think of, including uninstalling itunes and all Apple software and reinstalling, and a million other things you can find suggested on google and these forums, but no joy.

A few things that might help. While you cannot click on the device icon without hanging, you can go to the Music:Playlists window and right-click on your device in the left sidebar. This allows you to sync, restore, or back up. Of course if you sync again, it will hang, but you can restore an old back up. I know you can do this from icloud on the device too, but I thought that (newer) backup would be messed up as well, so I restored an old backup from the computer that I knew worked. Sure enough that backup copy was ok because I hadn't enabled photo syncing on it yet. Of course it was painful to try to catch up my iphone to all the changes I had made since.

Unfortunately, after that I could resync my old photos, but when I tried that new batch again, it would hang again (had to erase/restore again). I tried to go through each photo one-by-one, syncing by trial-and-error, but I could not narrow it down (unpredictable). I also checked if any file was "locked". Oddly, I synced those same new photos (and all my old photos) to both my old ipods (ipod classic 5.5g:1.3, and ipod touch 4g: ios 6.1.6) with no problem.

Here's something else you can try. I took my iphone to a (someone else's) Windows 10 computer. It already had itunes installed, but I created a new library for me, then connected the iphone. Voila, I could click on the device icon and no hang. Of course the library was empty so nothing to sync yet, but conceivably you could copy your library to a newer computer without having erase/restore your device and sync it there. When I took my iphone back to my main XP computer, hoping for a change, it of course still hung.

I hope someone at Apple can debug this problem since a lot of people still use XP. I see they are still supporting it somewhat with the 12.1.3.6 release last month, which is a good sign, so thanks for that.

I have the latest version of Windows XP-SP3 with all the updates, the latest version of ios 9.1, and the latest version of itunes 12.1.3.6.

A few Vista users have also reported syncing issues with 12.1.3.6, perhaps limited to specific models of iPad. One or two say they can sync their iPhone but not their iPad: Itunes no longer supports Ipad using Vista. I would be interested to know if there's a Windows problem report when these hangs occur, but I don't recall how to view those on XP.

Hello Paul on Freya, you are probably getting AppHangB1 errors like the iPad Air user running iTunes 12.1.3.6 on 32-bit Vista in Does iTunes Version 12.1.3.6 work with iOS9.1? Resetting the iPad as new might make the problem go away, but (a) you probably can't do that on your XP PC because it will hang, and (b) one iPhone user running 12.1.3.6 says the hangs came back after a couple of syncs: iTunes crashes hard on accessing iphonep. Sorry I can't be of more help.

Thanx for all that I will have to read it again a few times as like I said I'm new to apple and I never realized what a hassle uploading and downloading is compared to android I mean I very rarely use my system as I can do everything from my tablet but it looks like that is going to change,

Suburbansteve