Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2016 1:44 PM

Same problem as you, none of the suggestions helped. I fixed by going to "manage your Apple ID" and changing my password, then entering the new password on the phone.


I think maybe Apple changed their requirements for passwords -- as I was changing mine, it said I had to use both 1 uppercase letter and 1 number, neither of which my old password had.


So maybe that shift made my old password invalid on the new system even though it was still a correct password. Talk about a stupid oversight.

207 replies

Jun 26, 2017 10:04 AM in response to dsXCBVzxcbzfdb

Disabling wi-fi worked for me. I had tried it at home and at my work, so it wasn't the network. Why did this work? Who knows.... I had also disabled two-factor authentication earlier. That alone did not work, the combination did, but I never tried disabling wi-fi before, so if disabling wi-fi alone doesn't work, try also disabling 2 factor authentication too. Stupid Apple ID nonsense...I hate this crap!!! Odd things like this happen all the time with it. THANKS!!!

Jul 28, 2017 12:48 AM in response to dsXCBVzxcbzfdb

I know I am a little late to post on here, but I would love to help someone in the future... like me I just recently went through this problem and within hours and hours of researching; I found out the date and time were stuck to December of last year and the time was completely wrong. My phone turned automatic time off, I am guessing because I had the phone off for so long. That and I had put a new Sim Card in. So yeah its very important to make sure you have the date and time on Automatic under settings / General/ Date & Time/ Set Automatically... It saved my life lol 🙂

Aug 9, 2017 2:56 PM in response to dsXCBVzxcbzfdb

I had a problem that my Wifi is disabled and I couldn't turn off "Find my phone" over mobile internet.

After searching for several hours I noticed that I hadn't allowed to use Find my phone over mobile internet. After I allowed it (it is located in Settings: Mobile Data or in States it is called as Carrier), then I could finally turn Find my phone off.

And now I can restore my phone from backup.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Verification failed : There was an error connecting to apple id server

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.