Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Posted on Jan 7, 2016 1:44 PM

Same problem as you, none of the suggestions helped. I fixed by going to "manage your Apple ID" and changing my password, then entering the new password on the phone.


I think maybe Apple changed their requirements for passwords -- as I was changing mine, it said I had to use both 1 uppercase letter and 1 number, neither of which my old password had.


So maybe that shift made my old password invalid on the new system even though it was still a correct password. Talk about a stupid oversight.

207 replies

Feb 28, 2017 8:54 AM in response to Eric Root

iPhone 6 IOS updated and phone started freezing and wi-fi is off. Tried to turn on wi-fi but the toggle is disabled. Tried to restore but need to turn off Find My Iphone; went to turn off Find My iPhone and entered Apple ID and password, got message an error occurred with iCloud verification. Tried to sign out of iCloud, same message. Deleted device from iCloud.com; phone came back when connected to iTune. Deleted from iPad, phone came back when connected to iTune. Went through these steps more than dozen times started Friday evening, all Saturday afternoon with Apple Support Chat, and phone, all Sunday morning at Apple Store with rep trying to recover. The phone is only 1.5 years old, and is deemed unrecoverable; logic board is corrupt is the conclusion. What a piece of overpriced, useless piece of metal; lost money, the entire weekend, and all other times the phone stopped working; stressed to no end for no reason. I have to pay for a new phone and I'm stuck with Apple because all data is now connected with Apple; more hassle to move off of it; it's a conspiracy. You'd think Apple will come up with something better; it was supposed to be designed to simplify lives but has caused more necessary stress to our daily lives. I still don't have a phone. where's the recourse.

Apr 12, 2016 2:05 PM in response to caesar_tech

My iPhone 5 still says it cannot connect to iCloud server. I've tried the following:

- Logged off and reconnected to WiFi

- Reset time and date

- Changed apple ID password

- Logged off through iTunes/App store and tried to log back in

- Tried logging in to iCloud using only cellular data

- Turned off all VPN-related apps

- Reset network settings


My phone is backed up on iCloud, I'd like to restore it through iTunes, but because I can't access iCloud settings through my phone, I can't shut off Find My iPhone and it just stops there. This catch-22 merry go round is driving me nuts!

May 3, 2016 4:18 AM in response to dsXCBVzxcbzfdb

I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.

1. Select Settings--> General --> Reset --> Reset All Settings

2. Confirm Reset All Settings

3. The phone will restart. Takes about 2 minutes.

4. Once restarted, go back inot Settings --> Wifi

5. Re-select your Network and enter your password

6. Re-try logging in to iTunes and/or iCloud with your username and password.


This worked for me. I hope it works for you.


Remember to re-add your screen lock password.

Jun 14, 2016 3:43 PM in response to SRSco

Thank you for this: I don't know if it was coincidence or not, but doing this step actually solved the problem for me...and this was after a half hour of prowling the web and then 45 minutes on the phone with Apple support person who did NOT know what he was doing and was reading instruction manuals over the phone to me. I have to say, this is one reason I long ago gave up on buying apple care. I've purchased a macbook pro recently, along with an ipad pro and just got an apple watch and none with purchased extra apple care....waaay too many calls to apple support where the people knew less about the devices than I do. Thank you for posting this and glad it solved it for me.

Aug 17, 2016 6:50 AM in response to Mr47

I've already reset my network settings - after I exceeded my data plan using cellular. I've been having connectivity glitches off and on since my phone froze in July but especially now since the last IOS update. I don't want to keep having to reset my phone because I cannot connect to the apple ID server. I've turned my phone off and back on. I've disabled and then enabled my Messages. I've signed out and TRIED to sign back in to iTunes and App store but I still keep getting the message that "there was an error connecting to the Apple ID server." Now what?

Oct 4, 2016 6:02 PM in response to Nadav Zisin

"Verification Failed... There was an error connecting to the Apple ID Server" and constant requests over the past few months now on my MacBook Air, my iPhone 5S and my iMac to sign into iTunes is not only driving me nuts, but is VERY CLOSE to making me go to the AT&T Store and canceling my iPhone 7 and getting a Samsung.


Then, add in the complexity of trying to listen to iTune purchases I have made over the years and not being able to access the music I bought... (I'm now buying all my music through Amazon)....


My first Apple computer was a LISA I bought in 1983. Been an Apple fan for decades BUT the last few years have been nothing but frustration.


Hey, Tim Cook! Can you here me now? If you can, do you understand what "Adios Apple" means?

Oct 5, 2017 12:25 PM in response to SRSco

This does not help; I do not have "settings," I have "preferences", however, there is no apple ID at the top, I cannot even sign in. If I log into my laptop under another user ID, I can get into the Itunes store. I have uninstalled and reinstalled Itunes several times; I have done system restores to revert to an earlier time.....does not work! I cannot buy any new music until I can get this to work.

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Verification failed : There was an error connecting to apple id server

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