Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Posted on Jan 7, 2016 1:44 PM

Same problem as you, none of the suggestions helped. I fixed by going to "manage your Apple ID" and changing my password, then entering the new password on the phone.


I think maybe Apple changed their requirements for passwords -- as I was changing mine, it said I had to use both 1 uppercase letter and 1 number, neither of which my old password had.


So maybe that shift made my old password invalid on the new system even though it was still a correct password. Talk about a stupid oversight.

207 replies

Oct 9, 2017 7:07 AM in response to sm0w3ns67

First, I do not have an Iphone. Second, I am strictly doing this from my PC. I am able to to to ITunes Store when I am logged in under another user; but not as my administrator user; this started acting up when I upgraded to the latest version. I have done a system restore 3 times, I have ran diagnostics, I have uninstalled and reinstalled ITunes several times. This is very frustrating as you'd think my main administrative account should be able to log in vs. a plain standard user on my PC (not MAC). So, no, your advice unfortunately does not help; but, thanks.

Oct 18, 2017 7:47 AM in response to dimka

I don't think you read my post. I do not use Icloud, I strickley access Itunes store from my windows PC; windows 7. I have been researching this issue for weeks now, reading many posts trying many thing, Contacted Apple and Kaspersky; Apple is no help whatsoever, they don't care.....Kaspersky determined it wasn't their software interfering since I uninstalled it. I can get to it under a standard user account, ,but no under my own which is administrative. Guess I won't be able to buy any music from Apple, will have to use alternate methods of getting my music. I GIVE UP!

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Verification failed : There was an error connecting to apple id server

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