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Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2017 8:33 PM

This what I did to get it working:


Go to Settings>General>Reset>Reset Network Settings


Once it restarts, just re-input your wifi password. Go back into Settings and check ITunes & App Store, FaceTime, and iCloud to make sure that your Apple accounts are signed in.


Not sure what causes it but each time it does, I've reset the network settings and it resolves the issue.

207 replies

Aug 5, 2016 1:59 PM in response to dsXCBVzxcbzfdb

I think I may have found a fix - I have an iPod Touch so couldn't connect via 3G/4G cellular network. I got my iPhone and set up a hotspot and connected my iPod Touch to that. It seems to work and after it disabled the Find My iPhone on the iPod Touch, it then allowed me to sign out, and then sign back in. I had actually also changed my password on iCloud but I don't think this made a difference. Interestingly the clock on the iPod Touch up until I had connected to my iPhone was saying 01:00 and when I connected it via the personal hotspot, it updated to the correct time of day. I had just updated to IOS 9.3.4 but to be honest, I don't think I'd touched the iPod for several months. I had tried everything, soft reset, erasing all setttings (although couldn't do the full reset as it wanted me to enter icloud password and wouldn't accept it, even though I could login on icloud no problems). Hope this helps you - let me know if you want to know details of any of the steps!

Aug 17, 2016 6:50 AM in response to Mr47

I've already reset my network settings - after I exceeded my data plan using cellular. I've been having connectivity glitches off and on since my phone froze in July but especially now since the last IOS update. I don't want to keep having to reset my phone because I cannot connect to the apple ID server. I've turned my phone off and back on. I've disabled and then enabled my Messages. I've signed out and TRIED to sign back in to iTunes and App store but I still keep getting the message that "there was an error connecting to the Apple ID server." Now what?

Verification failed : There was an error connecting to apple id server

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