Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Question marked as Top-ranking reply

Posted on May 3, 2016 4:18 AM

I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.

1. Select Settings--> General --> Reset --> Reset All Settings

2. Confirm Reset All Settings

3. The phone will restart. Takes about 2 minutes.

4. Once restarted, go back inot Settings --> Wifi

5. Re-select your Network and enter your password

6. Re-try logging in to iTunes and/or iCloud with your username and password.


This worked for me. I hope it works for you.


Remember to re-add your screen lock password.

207 replies

Jan 4, 2017 3:40 AM in response to dsXCBVzxcbzfdb

I just had this problem and was able to solve it thus...


Check your Wi-Fi is connecting to the correct network for you.


Here in the UK our home provider is BT. Their gateway router gives out a personal network for our home but also a public network that goes out into the street to create a cloud called BTWifi-with-FON. For some reason the iPad and (sometimes our phones) occasionally connects to this instead of our home network, and this public network appears to have higher security levels and won't allow iCloud password to connect to Apple Servers.


Even if this is not the case for you I'd suggest turning Wi-Fi off and back on on your iPad or phone as given the well documented problems of iPads and Wi-Fi this might well remedy this problem anyway!

Apr 10, 2017 5:48 PM in response to luws1

This post helped me. There isn't an option for forgetting this network, however, I got an extender to which I was able to connect and that helped me to get past this error. I did hard reset to the phone, and it was giving me this 'Verification failed' error consistently irrespective of any apple ID account I was using. Thanks Luws1 for direction.

Apr 27, 2017 1:14 PM in response to dsXCBVzxcbzfdb

None of these solutions helped me as my problem wasn't an iPhone. I was able to log on to apps, icloud, etc. on the Macmini with other users, but not my home user. I worked with APPLE Support (Kevin was excellent) and we discovered a setting in my keychain was fouling things up. I may have inadvertently changed it at one point, you know, "human" error. Under Keychains>preferences>certificates there is a setting "Online Certificate Status Protocol:
Off
Best Attempt
Require if certificate indicates


Some time in the past I may have seen the "require" and thought, "that sounds like a good idea" and chose it, maybe, maybe not (I don't recall). However, when we changed to "Best Attempt" and rebooted I was now able to log on.


I tried Safe Mode, deleting accounts, changing passwords, library preference changes, various library cache deletions, changes in my firewall, changes with resets, checking dates/times, everything listed here and much more. I tried all the ideas here that might work with a computer vs. a phone.


Check your keychain certificates.

I spent about 15 hours on this on and off over a period of about 6 months. When Kevin and I finally got a chance to focus on the issue (and he had researched since we last spoke about five weeks ago) we handled in in under an hour.


Good luck. 😎

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Verification failed : There was an error connecting to apple id server

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