You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6S freezes after unlock

Hi all,


I received my iPhone 6S 128GB silver today and I have a problem with it:


When unlocking via fingerprint (which is very fast!!!) the home screen freezes.

So, it unlocks normally, the home screen with all apps shows up but then freezes.

It happens every 2nd or 3rd time I unlock my phone and when the standard home screen shows up.


It freezes for 5-6 second and no matter what I do, the phone doesn't show any reaction - even pushing the home button or the on-off-button.

I restarted the phone several times, "normal" and also restart with "home- & on/off-button"...


Is anyone of you having same issues?


cheers

Posted on Sep 25, 2015 8:55 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2015 3:58 PM

Can confirm the same issue. I did NOT restore from backup, it was a clean install. Iphone 6s 64GB space grey.


I came here to write the exact same thing, the touch sensor is wicked fast, but every few times, I get a 2-5 second "freeze" on the home screen. Occationally I'll be able to hit an app before it freezes, and then it is jumpy in the app for a few seconds.


My friend just got his and complains about the same thing.


Some other threads via google with similar problem:

http://momoque.com/iphone-hardware/256094-Iphone-6S-unresponsive-right-after-unl ock

http://forums.whirlpool.net.au/archive/2453794

http://forums.macrumors.com/threads/6s-plus-pauses-freezes-lag-serious-issue.192 1141/

207 replies

Oct 22, 2015 7:13 AM in response to IrishGalVA

I just want to say that it's a whole lot better. In addition to what I tried before (see below), I added back one fingerprint and turned Touch ID back on, and turned off every app in Spotlight Search. It's maybe frozen once in past few hours, compared to every single time in the previous four days.


What I'd already done:

- upgraded to 9.1

- turned off Siri help in spotlight (thanks for that tip on this post)

- turned off all touch ID for now and deleted all fingerprints (I just came from an iPhone 4, so I'm used to entering that code in!)

- turned off LTE under cellular so that it doesn't support voice or data (that helped with another issue where the phone went black on a call and I couldn't get it back. Also strange pulses when trying to type in text messages)

- Handoff off

- Background app refresh off

- Lock and home screen set to a still photo

Oct 22, 2015 12:58 PM in response to IrishGalVA

I Have to say that i get sad when i read à thing like this.

What's going on with Apple??? Is the Phone faulty Or is software buggy.

People gets worried that they paid alot of money for a bad phone. Is it so hard to give à hint to all people

if we have a software problem or a hardware problem.

I Have a 128gb phone that have a freeze at startup for about 2 sec. otherwise phone acts normal.

BUt it I want to have a hint what to think. Software bug well then not to worry but hardware problem then I'm worried.

ive spent hours to try fix this but I can just say that it won't help at the moment. My iPhone 6s is like this and it won't

get any better. i can just se a software problem but I'm not sure. Why do some people get past the problem??

Anyway I'm abit disappointed in Apple. Where's the Steve Jobs spirit.... Is the quality fading away?


im sorry to you that have a top phone and have to close all goodies because of crappy software or hardwar?

Oct 23, 2015 1:51 PM in response to HARCRACK

Any solutions for this yet?


Have tried turning off spotlight, siri, deleted fingerprint, one fingerprint, changed wallpaper, backup, restore, and so on, still got the lag when using touch id to unlock. Seems to be when the phone is not used for some time, and then it will take about 2-3 seconds when unlocking before the phone reacts. Have noticed two when shortcut the camera from lock screen, also takes some seconds before camera is responding, maybe issue with standby mode?

Oct 23, 2015 2:29 PM in response to whcvip

Nothing seems to work with this issue, don't know if this software or hardware related???


Have you tried if it happens before you install any apps on your device? it could be a third party app that can be causing this.

A

I have installed following apps, also i use gmail account for mail,contacts,notes,calendar:


Alien blue

Best Video Downloader

ebay

google drive

google maps

youtube

iclarified

Ultimate Guitar tabs

manga rock

messenger

soundhoun

tapatalk

tvshow time

whatsapp

1password

Oct 27, 2015 2:12 PM in response to Romano81

The third iPhone 6s Plus has gone back and in return I have purchased the Hermēs Cuff Watch and a stainless link bracelet, love the simple Hermēs watch face.


This is the first time in iPhone history that I have not owned the very latest and greatest iPhone. I am happy with my trusted iPhone 6 Plus that has not let me down once since its launch.


Has anyone tried 9.2 beta? I am keeping a close eye on this thread and once I read that Apple has addressed this issue and has a fix for it I shall then go out and repurchase the iPhone 6s Plus 128gb in Rose Gold, until then stay away from it.

Oct 27, 2015 8:31 PM in response to Romano81

Yeah same here, New Phone Yesterday, started phone as new phone and updated straight away to 9.1 (didnt restore from backup) freezes intermittently after unlocking. Have tried switching all the hard processing features off, Siri Suggestions, Reduce Motion and Transparency! however yes the phone itself is slightly faster though still freezes. So I called Apple thinking they might be upfront or have a solution. their so called solution is to reset my phone to factory settings. This phone basically is on factory settings other than having some things turned down!!!!!

iPhone 6S freezes after unlock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.