JazzieFayy
Level 1 (41 points)

Q: My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire.  I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:07 AM

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JazzieFayy

Q: My iPhone 6s home button is really hot and the device won't turn on

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  • by Ralph9430,Helpful

    Ralph9430 Ralph9430 Sep 29, 2015 8:05 AM in response to JazzieFayy
    Level 6 (18,157 points)
    Sep 29, 2015 8:05 AM in response to JazzieFayy

    Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. Be sure to back up your device before taking or sending it to Apple.

  • by JazzieFayy,Helpful

    JazzieFayy JazzieFayy Sep 29, 2015 8:09 AM in response to Ralph9430
    Level 1 (41 points)
    Sep 29, 2015 8:09 AM in response to Ralph9430

    How do I back it up if I can't see anything and it won't turn on?

  • by furQ,

    furQ furQ Sep 29, 2015 9:05 AM in response to JazzieFayy
    Level 1 (0 points)
    Sep 29, 2015 9:05 AM in response to JazzieFayy

    You can plug it into your PC/Mac, and try to back it up in iTunes.

  • by Hudmonkey,Helpful

    Hudmonkey Hudmonkey Sep 29, 2015 9:24 AM in response to JazzieFayy
    Level 1 (5 points)
    Sep 29, 2015 9:24 AM in response to JazzieFayy

    I had the same problem today.  I can't tell you why it happened, but what fixed my phone was to hold the home button and the power button for about 10 seconds.  The apple symbol popped-up and looked like a reboot.  I plan to send an email to Apple Support as a follow-up, but hopefully that will get your phone back on for now.

  • by DWadeC,Helpful

    DWadeC DWadeC Sep 29, 2015 6:12 PM in response to Hudmonkey
    Level 1 (5 points)
    Sep 29, 2015 6:12 PM in response to Hudmonkey

    Just had the same problem on 6s 64gb.  Phone was working fine all day.  Went to use the phone and it wouldn't power up, just a dark screen, and a very hot home button.  I called Apple Support.  They ran remote diagnostics and found nothing wrong.  At their suggestion I held down the power button and the home button and the phone powered back on normally after about 10 seconds.  I thought it might be an overheat due to the new case, but in researching overheat situations I saw that a triangular symbol should have popped up as a warning.  The phone itself didn't feel hot, just the home button. 

  • by ManyJs,Helpful

    ManyJs ManyJs Sep 30, 2015 12:47 AM in response to Hudmonkey
    Level 1 (5 points)
    Sep 30, 2015 12:47 AM in response to Hudmonkey

    Thats exactly what happened to mine. The battery is not drained out. Just went blank and the home button felt really hot. Its started up after following your suggestion. Thanks!

  • by superlum,

    superlum superlum Sep 30, 2015 7:34 AM in response to ManyJs
    Level 1 (0 points)
    Sep 30, 2015 7:34 AM in response to ManyJs

    I'm have the same exact issue and the solution works for me. I wonder if it's because I'm using the Anker 4 port charger? My 6 Plus didn't have this issue though and I was using the Anker to charge. Maybe I should take my 6s Plus to the Apple Store? I'll try and charge from a different source and see if that's the issue.

  • by raymond73,

    raymond73 raymond73 Sep 30, 2015 7:35 AM in response to ManyJs
    Level 4 (1,666 points)
    Sep 30, 2015 7:35 AM in response to ManyJs

    Take the phone back to where you bought the device. That is what warranties are for.

  • by Phoenix-Ashes,

    Phoenix-Ashes Phoenix-Ashes Sep 30, 2015 11:53 AM in response to JazzieFayy
    Level 1 (0 points)
    Sep 30, 2015 11:53 AM in response to JazzieFayy

    Hi, the same thing happened to me, left it plugged in for a few hours, went to check on it and it had turned itself off, wouldn't turn on , and the home button was red hot, I unplugged it and eventually after holding the power and home button it came back to life.... Didn't happen since... Very strange...

     

    iPhone 6s Plus 128GB....

  • by HelloVG,

    HelloVG HelloVG Sep 30, 2015 6:36 PM in response to ManyJs
    Level 1 (0 points)
    Sep 30, 2015 6:36 PM in response to ManyJs

    1

  • by HelloVG,

    HelloVG HelloVG Sep 30, 2015 6:38 PM in response to Hudmonkey
    Level 1 (0 points)
    Sep 30, 2015 6:38 PM in response to Hudmonkey

    That's exactly what happened to mine. Battery was about 75% when the problem started. was at 18% when I reset the phone

  • by ofield23,Helpful

    ofield23 ofield23 Sep 30, 2015 7:22 PM in response to JazzieFayy
    Level 1 (5 points)
    Sep 30, 2015 7:22 PM in response to JazzieFayy

    My phone just did the exact same thing where I went to use it and it was off.  I followed the instructions on this post and it worked (although I had to hold the home button and the power button for 15 seconds).  In response to some of the other posts, I don't think it has anything to do with any different chargers (I have only used an Apple charger that came with the phone since I got it a week ago) and it is not related to a case of any kind (I don't use a case on my iPhone).   I hope Apple figures this out, or better yet I hope it goes completely haywire right before the 1 year warranty is up so I can get a new phone then.  J/K

  • by Zhaobello,

    Zhaobello Zhaobello Sep 30, 2015 8:11 PM in response to JazzieFayy
    Level 1 (0 points)
    Sep 30, 2015 8:11 PM in response to JazzieFayy

    Also happened to me too, today. iPhone 6s 16GB just turned off by itself, with a black screen and totally unresponsive to hitting home button/power button/plugging in to charger/connecting to MacBook Pro with cable. When I touched the home button, it was scorching hot and I was almost unable to touch it. I initially thought it was my imagination, but after Googling the issue, it seems like this is a real problem that Apple will have to fix. The fix, like others have posted here, was to do a phone reset by holding down the power button and home button together for 10 seconds. I will go to my Apple Store tomorrow to report this. Wonder how Apple will address this.

  • by tauzins,Helpful

    tauzins tauzins Sep 30, 2015 8:04 PM in response to JazzieFayy
    Level 1 (5 points)
    Sep 30, 2015 8:04 PM in response to JazzieFayy

    +1 mine this did to me at work today while ironically I was helping customers with their iPhones and I was like no way my phone broke, glad to see I'm not the only one this is happening to, I wonder how many of these are the Samsung chip or the non Samsung chip

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