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JazzieFayy Author

Level 1

71 points

My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire. I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:04 AM

Top-ranking reply

raymond73

Level 4

1,843 points

Posted on Sep 30, 2015 7:35 AM

Take the phone back to where you bought the device. That is what warranties are for.

View in context

339 replies

Oct 16, 2016 7:08 PM in response to mollylou12

if you just want to complain, this is not the proper venue. This is a user-to-user technical support forum. Apple isn't reading here. You can use the feedback link for your rant:

http://www.apple.com/feedback

Or, you can use the Contact Us link at the bottom right of every page for further information on how to contact Apple and let them know of your displeasure.

Your phone is not "instantly obsolete". In all likelihood, you can have it replaced at no cost to you. I do understand that wold rob you of the opportunity for righteous indignation but, it would get your a working phone. Expecting perfection in this world is going to lead you to a lifetime of disappointment and frustration.

Oct 16, 2016 8:29 PM in response to IdrisSeabright

I Have reported you to Apple for harassment, Meg.

Jonathan UK

Level 10

163,901 points

Nov 21, 2016 7:35 AM in response to JazzieFayy

There is an iPhone 6s Program for Unexpected Shutdown Issues.

The program covers iPhone 6s devices within a limited serial number range that were manufactured between September and October 2015.

Apple advises that, if you have experienced the issue, you should visit an Apple Retail Store or an Apple Authorised Service Provider to have your iPhone examined and the serial number checked to confirm your eligibility for a battery replacement, free of charge.

More information and instructions:

https://www.apple.com/support/iphone6s-unexpectedshutdown/

Apr 29, 2017 2:46 AM in response to JazzieFayy

Take iPhone back to place of purchase or make an appointment at Apple store

I would take back for a refund.

Cheers

Brian

Jun 13, 2017 2:37 AM in response to JazzieFayy

Has this been addressed? Heat being put off on these things can't be good for lithium batteries. I don't see a solution just work around son here. My device is hot!

Jun 16, 2017 4:13 AM in response to Hudmonkey

THANK you so much !!!!!!

Jul 22, 2017 8:02 PM in response to Hudmonkey

thank you for this. it working now! and the heating of home button is gone.

SKShaggy

Level 1

4 points

Aug 20, 2017 5:52 AM in response to JazzieFayy

I have gone through same problem a while ago with 5s. Holding home n power button solved that issue.

Sep 23, 2017 11:15 PM in response to JazzieFayy

I tried the hard restart on my iPhone, but the hot home button still exists. It is constant, and only goes away when the phone is completely off. Don't know what else to do.

My iPhone 6s home button is really hot and the device won't turn on