My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire. I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:04 AM

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Posted on Sep 29, 2015 6:12 PM

Just had the same problem on 6s 64gb. Phone was working fine all day. Went to use the phone and it wouldn't power up, just a dark screen, and a very hot home button. I called Apple Support. They ran remote diagnostics and found nothing wrong. At their suggestion I held down the power button and the home button and the phone powered back on normally after about 10 seconds. I thought it might be an overheat due to the new case, but in researching overheat situations I saw that a triangular symbol should have popped up as a warning. The phone itself didn't feel hot, just the home button.

339 replies

Oct 25, 2015 9:19 AM in response to miko_

miko_ wrote:


Same issue here. iPhone 6s 64GB rose gold that's 7 days old on iOS 9.0.2. The phone was on my nightstand facing up overnight, not plugged in, with close to 100% battery. When I woke up it wouldn't turn on. After a couple minutes of pressing and holding down the buttons, the home button felt like it shocked my thumb so I yelled "ow!" then pulled my hand away. Then the home button started to get hot. I found this forum and held down the home and power button for 10 seconds. The Apple logo appeared and it started up. The home button cooled down after that. I contacted AppleCare and the diagnostics showed nothing wrong. They had me speak to the safety department and documented everything. They're going to have me take it into the store so someone can look at it.

Before wastung any of your time why not just upgrade to the official 9.1 release that fixes this?

Nov 6, 2015 7:47 AM in response to MimiDC

This happend to my 6S+ today when I woke up. Luckily wife noticed my phone was off early morning so she put an alarm on her phone instead so I won't be late. I got the burning hot home button and unresponsive to any buttons or charging. So I held home + button for hard reset which resolved the issue. I have not updated to 9.1 yet. I will do that when I get home tonight. Seems like everyone stopped commenting after 9.1 so it might just worked. Any else have issues on ios 9.1?


Jay

IPhone 6s + 64GB Silver Grey IOS 9.0.2

Jun 27, 2016 10:39 AM in response to JazzieFayy

I just had the same issue. Phone was nearly fully charged, I made a phone call and the next time I looked at it -- totally dead. Black screen. Red hot home button. I followed the advice given here: simultaneously hold down the home button (had to protect my finger with a paper napkin!) and the power button. for 10 seconds. Apple icon came right back and the phone came on.

Jun 28, 2016 3:46 PM in response to JazzieFayy

You all just SAVED me! I had the EXACT same thing just happen to my phone. I was talking...hung up and my phone was black. I assume it died even though I had last checked and it had 30%. So I plugged it in and the home button was on fire. I tried everything. So I did what you all did...I held the home button and the power button for 15 seconds and the Apple sign came on and the heat from the home button went away. Thank you all for your suggestions...amazing how our lives totally depend on technology!

Oct 7, 2015 8:31 AM in response to Sheeple1

Yes,

It had gone with same issue with me as well.

My iPhone6s just bought a week back. After dropping a message to my friend i put it on charge that time battery was 28%.

When i picked after 25 or 30 minutes, it got off.. i tried to make it on however no clue.

When i touched the Home button it was bad hot.


I kept it in pocket and rush to work, thought to contact apple later sometime.


when i went through this forum and tried with the given trick to push home and power button together, it got on and button got cool same time.

However it seems issue in iPhone6s, i will visit to support team soon.

Oct 9, 2015 4:26 PM in response to Ralph9430

Dear Ralph9430,


Please try and fully understand the situation the OP is in before stating the obvious. Thank you.



To everyone else,


Please read DWadeC and Hudmonkey's replies to the OP... or use the following:

HOLD HOME/TOUCH ID AND POWER BUTTONS FOR 10 SECONDS TO PERFORM MANUFACTURER'S RESTART.

This operation actually worked for my wife's iPhone 6s today after having the same problem. Not sure if it's a permanent fix, but it will enable you to backup your device before taking it to Apple for investigation or return to store for new iPhone 6s.


Kind Regards,

Yoshi

Oct 10, 2015 7:04 AM in response to botsmack

botsmack wrote:


Space Gray iPhone 6s 128GB (with Samsung chip) purchased through Apple Upgrade plan last Saturday. Woke up this morning to the overheated home button, black screen, and no response to power or home button presses. Performed the reboot by holding down the power and home for 10 seconds and the phone is operational again.

I forgot to mention, but my phone was not plugged in.

Oct 23, 2015 4:17 PM in response to carrie32

I'm still not convinced it's entirely a software issue, but that they have been able to engineer their code around a possible hardware problem. I was having the issue 5-10 times/day. Then I went to the apple store and got a replacement a week ago, restored from backup, and haven't had the problem since. Both the bad and good phone were restored from the same backup, so therefore should have essentially been identical in terms of software. Perhaps it's a faulty or out-of-spec touchID sensor that they've "fixed" by making tweaks to the clock speed, voltage, etc, who knows. But based on a good experience so far with my new device, I'd recommend requesting a replacement. Who knows whether a hardware problem intensifies once out of warranty (mine got worse with time). I've actually held off on 9.1 to see if it still happens later.


There's no way apple is unaware of the issue. Either they are in denial, acting like it never happened with a silent fix (not mentioned in 9.1 release notes), or their issue reporting is very unorganized. I'd put money on denial/silent fix. I've noticed from my conversations with them and others' reports on here, that to get their attention it's best to stress that the home button gets very hot. Apparently they don't care unless it's a perceived safety issue that could get them sued.

Oct 26, 2015 9:35 AM in response to JazzieFayy

Same issue with my iPhone 6s -- it was unplugged at 100% battery when I went to bed and blacked out with the home button REALLY hot the next morning. I had to hold down the home button and lock button for a good 15-20 seconds before the Apple icon start-up screen popped up. My battery level remaining has dropped to 78%. I actually never installed iOS 9.1, so I'm not sure if this hot button issue is related to the updates.

Mar 8, 2016 7:21 AM in response to JazzieFayy

Just experienced this as well on my phone I got 10 days ago. Checked email this morning and when I got to work and took my phone of of my jacket pocket... dead and unresponsive. Someone mentioned icloud backup, I have it turned off. Phone was at 100%, hot enough to literaly burn my thumb. Apple said to send it in, but after reading on 9to5mac I was able to reset it by holding the buttons for 10 seconds.


6s plus 64gb

ios 9.21

Fully charged

AT&T

Mar 16, 2016 6:57 PM in response to JazzieFayy

So weird! That happened to me literally 10 minutes ago... I have the 6s+ and I went to go check it, noticed it was off. So I plugged it into the charger thinking maybe it died but nothing happened except I noticed the home button started to get really hot. I googled the issue which led me to this blog. I did what everyone said with holding the home button and lock button down at the same time and it started right back up! I've used the home and lock button trick multiple times when my phone freezes or starts acting up but it's never gone to a black screen without any kind of activity until today.


Thanks everyone for the help!

May 8, 2016 11:40 AM in response to JazzieFayy

I just had the same thing happen to me. I used it with the battery at 28% and looked up the weather report. Then I set it down to play with the kids, and came back 15 minutes later and the screen wouldn't turn on. I thought maybe the battery drained due to some unkown background app so I plugged it in to an apple charger. I didn't notice any heat at that point. An hour later I unplugged it and tried to turn it on. As others have said, it wouldn't turn on and the home button was SUPER hot. I've had the phone run hot when playing a game for a long period of time, but this was different. I did a google search which led me to this thread. I was able to restart it by using the home and power button for 10 second trick, but I'm very concerned about the heat. FWIW the battery life was at 6% when restarted. What if my 1 1/2 year old grabbed my phone to try and watch a Sesame St. video when it is this hot? This will be the last Iphone I ever buy considering their lack of response to the last 18 pages of people with this problem.

May 28, 2016 10:29 AM in response to JazzieFayy

I bought my phone yesterday (27 May 2016). Got it home and started the back up process. My new phone kept restarting itself...the black apple symbol with the white background. This happened several times while I was backing everything up and syncing my new phone. I left it off the charger for the night. I turned in on this morning used it for a bit and then locked it. Upon trying to use it the home button was very hot and the phone would not come on. I figured I would Google it to see if this was a recurring issue with the iPhone and I found this thread. Did the home/power 10 second hold reset and it seems like everything is working now. Hopefully I won't have any further issues. Get it together Apple!

Sep 14, 2016 11:02 AM in response to JazzieFayy

I experienced this today as well. Same thing. Non responsive home & power buttons, black screen, hot home button. Like most others, simply rebooting my phone by holding both buttons down until the logo came up fixed it. Quickly, I might add. By the time my phone rebooted, the temperature of the home button was already back to normal.

6s Plus 64GB, owned 1 year

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My iPhone 6s home button is really hot and the device won't turn on

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