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Level 1

71 points

My iPhone 6s home button is really hot and the device won't turn on

i have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won't work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire. I had just made the choice to switch from a Samsung to this iPhone and need to say it makes me slightly regret my choice because I have always known that apple products have tons of issues. I an not happy that I have had this phone for less than 5 days and this is happening. Anyways, is there anything i can do to fix it without having to go into the apple storeI did not finish setting up my iCloud, so to lose all of information because of a defective phone will not make me happy.

iPhone 6s, iOS 9.0.1, null

Posted on Sep 29, 2015 8:04 AM

Best reply

raymond73

Level 4

1,843 points

Posted on Sep 30, 2015 7:35 AM

Take the phone back to where you bought the device. That is what warranties are for.

View in context

339 replies

Oct 2, 2015 10:37 AM in response to Cleveland is the City

JJust do the reset procedure. Hold down power and home button simultaneously for 10 seconds and wait for the Apple logo to appear. Phone should reset.

Oct 2, 2015 10:41 AM in response to Zhaobello

My wife emailed me and said that worked and all my information is still there.

Oct 2, 2015 10:44 AM in response to Cleveland is the City

Thats great. But please update your post to let all know if the problem happens again. If it does, I think a warranty return to Apple is in order.

Palmtr3

Level 1

0 points

Oct 3, 2015 8:08 AM in response to JazzieFayy

I'm having the same problem with my iPhone 6s home button hot to the touch and shutting off. I tried rebooting by holding down home button and sleep button for 10 seconds but to no avail. I put the phone in the freezer for a minutes then tried rebooting again... it powered on. Unfortunately I went through this process twice now. Can't wait for Apple to fix this problem as I like my 6s.

Sheeple1

Level 1

5 points

Oct 3, 2015 8:45 AM in response to JazzieFayy

This morning I woke up with the same issue. I have a 64gb iPhone 6s+ that is running iOS 9.1 on the public beta. It was working fine last night and then this morning it wouldn't turn on and the touch id was extremely hot. I was using an Apple issued iPhone charger and the phone didn't have a case. After finding this forum I did the home+lock screen button and my phone revived. The home button was hot enough that I had to use something to shield my thumb while I held it down for 10 seconds. If this was a one time thing it's not a big deal, but if this becomes regular it seems like it could be potentially dangerous and it could potentially ruin some of the electronics in the iPhone. I'll update this if it happens again.

Oct 3, 2015 8:48 AM in response to JazzieFayy

An article was posted on C-NET about this issue (http://www.cnet.com/news/some-iphone-6s-owners-say-their-phones-randomly-power-d own/)

As stated by many here, a Hard Reset fixed the issue . At the end of the article:

"Some speculate the issue may be related to the A9 processor inside the iPhone 6S, which had two manufacturers --

TSMC (Taiwan Semiconductor Manufacturing Company) and Samsung."

Take this for what its worth, however an article elsewhere did teardown and did find actual

differences in the die size provided by the two manufacturers.

Personally have not seen this but just got the 6S on Tuesday and updated to 9.01 and

9.02 pretty much back to back (9.01 when I got the phone home).

Papple13

Level 1

0 points

Oct 3, 2015 9:52 AM in response to JazzieFayy

Happened to me aswell... home button scorching!! definitely burned my finger a bit. Getting this phone replaced asap.

years of iphones.. never had one ever get this hot. Kinda dangerous, definitely not happy.

Oct 3, 2015 1:21 PM in response to JazzieFayy

Same issue here. Phone was not being charged at the time. I had checked the time on the screen, and then about a minute later went to check it again when the screen didn't come on. The home button then started getting hot. It was on about 95% power.

The reset did the trick and it worked, but I would be grateful to know what apple say if any one tries to get them to replace it.

redland

Level 1

8 points

Oct 3, 2015 1:55 PM in response to Papple13

It happened to me and my wife too. My wife's happened on Thursday morning. and mine just happened today. What I did was, I put it inside the fridge for 20 min.

Took it out hold the power and it turned back on fine. No issues so far on both phones. We bought 4 iPhones 6S 64 Gb total. It has happened on two only so far.

Oct 3, 2015 4:05 PM in response to JazzieFayy

Had the same issue with my wife's iPhone 6s. Put it on charge about an hour later the Touch ID was burning hot. I HAD to hold it down to reset it and in a matter of seconds it was cooled off. Which leads me to believe something was on in the button that should not stay on.

Thrashal

Level 1

0 points

Oct 3, 2015 4:10 PM in response to JazzieFayy

My iPhone 6s Plus 64gb only seems to be getting hot whenever I use the camera in any way shape or form, whether it's in the camera app or any other app which uses the camera.

I'd highly recommend submitting feedback to apple here: http://www.apple.com/feedback/ so they can hopefully fix this problem soon.

Oct 3, 2015 8:10 PM in response to superlum

I'm running 9.0.2 and this just happened to me today.

Oct 4, 2015 4:56 AM in response to techieteacherfromchino

Same thing happens to mine this morning (6S plus 128gb - running beta 9.1 ) .....

Phone was on the kitchen counter with 93% battery.....checked my emails and then went back an hour later and phone was dead - but home button was RED HOT - almost too hot to touch!!!

only thing that got it up and running again was the hard reset.....which isn't ideal really......it's made me lose confidence in the phone. I also worry how hot it could get and whether it could start a fire??

Oct 4, 2015 5:35 AM in response to JazzieFayy

Should this thread be moved to the iPhone hardware section.....there are several similar threads over there!

Oct 4, 2015 7:50 AM in response to JazzieFayy

I had the exact same problem. The home button is really hot and fixed by resetting the phone.

My iPhone 6s home button is really hot and the device won't turn on