no mail sounds after installing El Capitan

I just installed El Capitan and the first thing that I have noticed is that the normal sounds that apple mail puts out do not come out of the speakers. iTunes works fine but not then mail sounds. Any help would be appreciated

Posted on Sep 30, 2015 7:03 PM

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333 replies

Oct 24, 2015 10:39 AM in response to zinfella

I understand completely, and I know how frustrating all this is. All I would say, is that having read about the disasters that some users have experienced in the App Store (UK) including 'bricking,' loss of photographs, iTunes library, and so on, I feel pretty fortunate just to have just lost my 'Bing!'

As I said in one of my earlier comments, the latest software is being absolutely slated as far as reviews are concerned. In the many years of using Apple products, I have never known so many people to be so unhappy.

Oct 24, 2015 10:54 AM in response to zinfella

Diane said she had 5 IMAP account and NO POP accounts so she isn't having any problems.


Way back on page one or two of this thread it was mentioned that only POP users were having this problem.

I can confirm that on my computers.

I have created a new email account and setup the POP and there were no sounds.

I deleted that POP and created a new IMAP account and the sounds worked just fine.


So, If a person doesn't have the problem, it would be very difficult for them to tell us how to fix the problem.


Not sure if ALL POP users are having this problem?

If they aren't, then why not?

It would be nice for anyone that makes a statement here to let us know what type of email account they are having problems with and/or, anyone with a working POP account let us know how long they have been using that POP account.


I have had my particular POP account since 1997 so you can see how many upgrades I have gone through with this email account.

Oct 24, 2015 11:07 AM in response to Joseph Kriz

One of the major problems AFIK with IMAP is security. A day does not go by these days without a security attack on 'cloud hosted' information. With IMAP that's what you have. If one is happy to have their emails stored somewhere that is not their computer (and they don't contain info that might be sensitive) then IMAP might be fine for a lot of people. Personally I want my emails under my control and on my computer and they are deleted from the server soon after I download them.


Also:

"Because IMAP stores emails on a remote mail server, you’ll have a limited mailbox size depending on the settings provided by the email service. If you have huge numbers of emails you want to keep, you could run into problems sending and receiving mail when your box is full."


I don't think it is a co-incidence that Apple (and just about everyone else) is pushing cloud based data storage... but I also think Apple is unlikely to be deliberately 'breaking' the Mail App... more likely they just don't see it as a priority since it seems to work with iCloud and IMAP services. Personally I have implemented the rule based script workaround shown earlier in this thread. I will use this until Apple come up with a solution (if they don't in the next few months I will get other email client software and give up on Mail altogether on my computers - just use it for phone and tablet...


seems like quite a waste of time to keep trying things sine it is clearly something Apple have to deal with - if they are prepared to do it...

Oct 24, 2015 11:10 AM in response to Joseph Kriz

Joseph, my wife and I have two POP accounts, and two IMAP accounts. Both IMAP accounts fully working, both POP accounts have no incoming mail sound alerts, and intermittent visual banner/alerts.

However, and wait for this; if I send an e-mail from my POP account to my IMAP account there is no incoming sound..................

*I have an almost brand new MacBook and I've had all my accounts, in working order, for years.

Oct 24, 2015 11:52 AM in response to AppleiMike

... rather than my Gmail account ,which I rarely use. I don't need Starred/Spam/Important/Bin/Personal/Receipts/Travel/Work, etc, although I appreciate that some others might.


You can uncheck these folders if you don't want them to show up in Mail. Log into Gmail account in your browser. Under Settings, go to Labels.

Uncheck the Starred and Important in the top section. You'll find Personal, Receipts etc in the lower section of the window. You can select to uncheck or delete these folders.


BTW, Starred and Important are flagged and Priority. It's for users that use both their webmail and an email client to keep items in sync.

Oct 24, 2015 12:12 PM in response to zinfella

So, IF I decide to switch from POP to IMAP on my Mac(, what do I do about my iPhone and iPad?


When you mix IMAP and POP on your different devices you have to be very careful. If you delete a message on one device (your iphone for example) before your Mac has an opportunity to download, then this message will not exist on your Mac. If you move a message on your Mac from the Inbox



I see that my Mac now shows an IMAP account and my POP account, with the IMAP account not enabled. It looks like some simple editing of the account details in the IMAP account would be all that's necessary since they don't match the settings in my POP account. I assume that if I switch the incoming port number will auto-switch (995 for POP 993 for IMAP), or do I have to manually edit there?


You can't change the setting in an account. You have to create as either POP or IMAP with correct settings. It's a bit like baking a cake in a round pan then trying to make it square.


Since you already have your account set as IMAP, you can disable POP and enable IMAP. If you delete the POP account, you must first move all messages in the Inbox to a folder under "On My Mac". Apple deletes the Inbox when you delete a POP account. If you delete an IMAP account then all IMAP folders are deleted. While it might seem that IMAP is the more risky of the two protocols, your messages are still on the server. You might have messages in your POP Inbox that no longer exist on the server. Once delted these messages could be lost unless you have Time Machine or other type of backup


My main concern is that I keep the lion's share of my inbox posts, and all the posts in other on my Mac mailboxes. I like to be able to reference old posts from time to time, and I'm not sure how IMAP fits into that. <snip>

What happens to the posts that are currently in my various on my Mac mailboxes if I switch from POP to IMAP? Do they disappear?


You will still have all your old messages stored under the "On My Mac" folders. Just remember to move the current Inbox (POP) to a local folder before deleting the POP account settings. Alternatively, you can select the Archive function and they will be moved to the local Archive folder. When you Archive IMAP the messages are stored in a folder named Archive on the server.

Oct 25, 2015 10:02 AM in response to dianeoforegon

So, IF I decide to switch from POP to IMAP on my Mac(, what do I do about my iPhone and iPad?


When you mix IMAP and POP on your different devices you have to be very careful. If you delete a message on one device (your iphone for example) before your Mac has an opportunity to download, then this message will not exist on your Mac. If you move a message on your Mac from the Inbox


I wasn't planning to run IMAP on my Mac and POP on my iOS devices. My question was about changing the iOS devices over from POP to IMAP. No, I have not tried to look that info up yet. My ISP does not provide any aid in switching on iOS devices, but it does for OS X.



I see that my Mac now shows an IMAP account and my POP account, with the IMAP account not enabled. It looks like some simple editing of the account details in the IMAP account would be all that's necessary since they don't match the settings in my POP account. I assume that if I switch the incoming port number will auto-switch (995 for POP 993 for IMAP), or do I have to manually edit there?


You can't change the setting in an account. You have to create as either POP or IMAP with correct settings. It's a bit like baking a cake in a round pan then trying to make it square.


We're not talking about the same thing here. Yes, you can edit some settings in your account. For example, the IMAP account that Apple installed, but did not activate, has the wrong user info, etc, and I can change that. If I don't edit that info, the account will be worthless.




Since you already have your account set as IMAP, you can disable POP and enable IMAP. If you delete the POP account, you must first move all messages in the Inbox to a folder under "On My Mac". Apple deletes the Inbox when you delete a POP account. If you delete an IMAP account then all IMAP folders are deleted. While it might seem that IMAP is the more risky of the two protocols, your messages are still on the server. You might have messages in your POP Inbox that no longer exist on the server. Once delted these messages could be lost unless you have Time Machine or other type of backup


Okay, thanks, I can copy and paste the inbox posts to an on my Mac box, or use Archive. I suppose that I'd need to do the same for my current Sent box, so that those posts would be preserved. Am I going to lose the rules currently in m,y POP acct if I switch? I have rules to move some incoming posts to mailboxes on my Mac, according to sender. Will i need to reset those rules after a switch to IMAP? After a switch, I assume that I can archive my inbox to the server, and there will be need to archive the on my Mac boxes.


I don't use Time Machine, I clone my internal to an external HD. I know that TM has benefits, but, it's not a bootable clone.

My main concern is that I keep the lion's share of my inbox posts, and all the posts in other on my Mac mailboxes. I like to be able to reference old posts from time to time, and I'm not sure how IMAP fits into that. <snip>

What happens to the posts that are currently in my various on my Mac mailboxes if I switch from POP to IMAP? Do they disappear?


You will still have all your old messages stored under the "On My Mac" folders. Just remember to move the current Inbox (POP) to a local folder before deleting the POP account settings. Alternatively, you can select the Archive function and they will be moved to the localArchive folder. When you Archive IMAP the messages are stored in a folder named Archive on the server.



Can I enable the IMAP account before I delete the POP acct? Or is this a one or the other situation? It would be nice to see what the IMAP acct looks like before I dump the POP acct, if possible.

Oct 25, 2015 1:10 PM in response to zinfella

I suppose that I'd need to do the same for my current Sent box, so that those posts would be preserved.


To be absolutely safe, I would either export the Sent folder or move those messages. You can export by selecting the folder then under Mailbox in the Menu bar select Export Mailbox...


Am I going to lose the rules currently in m,y POP acct if I switch? I have rules to move some incoming posts to mailboxes on my Mac, according to sender. Will i need to reset those rules after a switch to IMAP?


No your Rules should still work but make sure you select move not copy. Apple Mail does not have separate rules for the different types of accounts (POP, IMAP, Exchange) like Outlook for Mac.


Manually....


Easy way: Add the Move and Copy icons to the Mail Toolbar.


Dragging:

  • When you drag a message from IMAP folder to local "On My Mac" folder, it copies. Just like when you drag a message from your internal drive to an external drive.
  • To move a message between IMAP folder to a local "On My Mac" folder, use command-drag.


Basics:

  • Dragging a message within an account will move it.
  • Dragging a message between accounts will copy it.
  • Option + dragging a message within an account will copy it.
  • Command + dragging a message between accounts will move it.


After a switch, I assume that I can archive my inbox to the server, and there will be need to archive the on my Mac boxes.


Archiving simply moves the messages out of the Inbox to folder named Archive. Keeping your Inbox clean will make Mail faster. Scrolling messages in the Inbox will be easier when you don't keep thousands of messages in the folder. Search in Mail is so fast it's no longer necessary to keep messagses in one folder for searching.


  • If you archive an IMAP message, it will be saved in an archive folder on the server named "Archive".
  • If you archive a message that is in a folder under "On My Mac", it will be saved in a folder on your computer named "Archive".
  • If you create a custom folder for example "Sent 2014" you can move messages to this folder. It's a custom archive of your messages.


I don't use Time Machine, I clone my internal to an external HD. I know that TM has benefits, but, it's not a bootable clone.


I use both Time Machine and clone. The benefit of Time Machine over the clone, is the clone could write over data that you have removed from your Mac. I recommend both types of backup. Just like a seat belt and an air bag protect you in different ways when driving, you need both Time Machine and a clone for full protection.


Can I enable the IMAP account before I delete the POP acct? Or is this a one or the other situation? It would be nice to see what the IMAP acct looks like before I dump the POP acct, if possible.


You can disable the POP account, but it's possible that Mail will not let you have the account set up as both types even with one disabled. If that's the case, You can test in a new User.


I suggest that a better alternative would be to use a new accout like iCloud, Gmail, Outlook.com or Yahoo as IMAP. You can send test emails, subscribe to a few newsletters etc to give the account a thorough test including Rules.


Once you are comfortable with IMAP make the change to your primary POP account.


Hope this helps!

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no mail sounds after installing El Capitan

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