no mail sounds after installing El Capitan

I'm not sure if the full download of El Capital will move to the desktop once you have downloaded it again or if not, it might stay in the Applications folder. If you want to see the progress of the upload, go to the "Purchased" icon in the AppStore and it will show how much longer it will take to download. If you want to keep a copy of the download, you will have to make a duplicate of it from the one in the Applications folder because once you do the install, it will automatically erase itself.

Based on previous posts (and please don't shoot the messenger, I am only reporting on what happened after I tried some of the stuff I saw posted here), I created a new user and opened a new email account with my ISP provider. Mail sounds were the same I have now, so that didn't work. Tried using the email address as a guest, and the same result. So, according to the following post, my problem is with my base files:

dianeoforegonOct 22, 2015 1:04 PM Re: no mail sounds after installing El Capitan
Re: no mail sounds after installing El Capitanin response to J. Hopmann

The problem has been fixed in OS X 10.11.1 for most users. This suggests the problem is in your User's Library.

Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

You can use the Guest User or create a new User for testing.

Add one of your email accounts and test.

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out/in or use Fast User Switching

Do you still see the issue?

If yes, then the problem is with your base files.

If no, then the problem is in your User's folder.

dianeoforegonOct 22, 2015 1:32 PM Re: no mail sounds after installing El Capitan
Re: no mail sounds after installing El Capitanin response to Peter Savage

If it's base files, I would download the El Capitan installer again and run this over my current install.

If it's your User's folder, we can try resetting your Mail files.

So, following this advise, I'm downloading the full El Capital installer again and will run it again over my current install to see if this fixes the issue. If that doesn't work, I will simply give up because I'm tired of trying all this c**p (pardon my language)

Hi Diane, I'm absolutely not looking to be argumentative, but you have to admit, with so much evidence, it cannot be construed that so many people's e-mail could be corrupted unless it was the fault of.........................Apple!

I Wouldn't give up, but then I don't really know what I will do next if this new DL doesn't fix it. This is a very unApple situation. Anyway, it's installing now, and like any watched pot, taking longer than I would like.

Well' I've tried just about everything & I am not an expert by any means. This issue ONLY arrived with the El Capitan 10.11 & 10.11.1 does not seemed to have resolved the problem (Not for me anyway!) Apple seem to have scored an "own goal" on this issue and thrown the ball firmly back to the many users who are trying to deal with the Mail Problem. Come on Apple show us a lead and explain at least to me a "Layman" exactly what has happened & how in basic/simple steps we can remedy it or better release yet another update to rectify the issue.😕

Yes, once the Apple software engineers have determined the cause of the issue they will be able to fix it. Seems to me a single line of code got mangled or deleted. Simple, when mail arrives, play sound...

Another hour wasted! DLing the 10.11.1, again, as a combo update did not fix the Mail alerts. What more, as a user, can I do?

You say, 'The problem is fixed in OS X 10.11.1. If it's not fixed for you, then you have to correct the problem in your User's folder." I beg to disagree. If it was 'fixed' then we would not be having a discussion. The idea that I have to create a new user, stand on my head or paint my nose blue in order for this to be resolved, is somewhat ridiculous. My parents' did not create an idiot!

We were about to replace our Apple TV with the new model, and upgrade our iPhone 4s models with a pair iPhone 6s+ models. But, this issue puts everything on hold.

Thanks MalenySteve, at least what you say sounds REASSURING! 🙂

Considering the behavior that I now see in Mail after once again DLing El Cap, I'd say that more than one line is involved. Not that they are admitting to even one, but I now have new problems.

Absolutely! Unfortunately this problem has been known for at least three months (Beta release!) How difficult is it to create a 'Beep' along with banners/alerts, in e-mail. For goodness sake Apple, sort it out!

I do have a question though... are you saying the problem is fixed for you with the 10.11.1 update? or did you have to go through the steps you suggested earlier. ?

I did not have to go through the steps myself. I've been on the public beta and received the fix via the beta update.

I tried with a guest user as a quick check as you suggested earlier but I still had no incoming mail sound...

Do you get other sounds? Open System Preferences > Sound and check sounds under each tab to be sure they are working correctly.

One odd thing I noticed when I logged in as guest was that the mountain range screen image was sharp. On my normal log in this is very out of focus.. I assumed it was Apple being arty but perhaps there is another problem as well - which might suggest there are corrupted system files I suppose.

Most likely it's one of the com.apple.plist files in your User's Library. Try deleting com.apple.systempreferences.plist, log out/in and see if that fixes the display issue. this will also result in you having to reset some of the other preferences in System Preferences as well.

Note: it's the User's Library not the main Library. It's hidden by default. See other post above for instructions to unhide.

I am currently downloading the installer again, do you know where it is downloaded to by any chance? I have downloaded it before but it does not appear on my machine...

The installer goes to Applications. Look for Install OS X El Capitan

I've used a Mac for the past 20 years. Is that long enough for you?

Perhaps if you did "have to go thriugh the steps" yourself, you'd have better understanding of our position. So where is our resolution????

Diane,

1. Let me ask you this: Do you have text under your "New Message" in email?

I no longer have the text in New Message but is in the rest of viewing email etc.

2. Here might be another for you.

Do you have any Flagged emails?

If so, are there any that are Unread?

I have 133 flagged emails and the Mail program says that all are Unread even though they have all been read and do not have the blue dot next to them.

I can even add a new flagged email and it says it is unread even though I just read it.

Yes, I have rebuilt all the mailboxes, and ALL the standard stuff associated with APPLE.

PRAM, Safe Mode, yada yada yada.

Still, No sounds along with the other problems mentioned above.

Never had these before except when testing for Apple before the release in the past before this public beta testing started.

I have a feeling public beta testing isn't working very well.