ios 9.0.2 update -> Now touchscreen problems!

Apple didn't contact me, I took it in the apple store on my own.

Based on the questions they asked and things they did I suspect some phones have an incompatibility with the latest IOS version and they're doing an informal warranty fix. But that's just my suspicion, the tech didn't say that.

me neither, but the good news is they are following this forum, and did contact bonsai_ Still hope that the fix, can be done wt an update, and not a replacement device, from an apple store. Warranty or not, since I am not close to an Apple store.

About the number of screen presses, before losing touch ability. At least for me, it seems to depend a lot on the app used. For instance I can use the simple app Calculator, w/o t ever failing to register touches, but soon after tying to use Safari, or Calendar, it will fail. It might have something to wt the amount energy it takes for these apps to work, IDK ... but the more energy intensive apps seem to cause it to fail faster.

All, Today I spoken to Apple Engineering Team. Conversation lasted for more then 30 minutes. I have provided them with all tests I have performed so far and listed them all major & minor issues I have experienced after upgrading to 9.0.2 & then 9.1.

I'm really happy that Apple management does care about their customer unlike other companies does not even react to blogs or issues. They would use my phone as a test unit so they could perform more research on it and possibly fix it in next release. They have also promised to replace my unit by next week, which would be really helpful.

I really appreciate the time they are taking out to reach out to almost every possible customer.. Kudos to Apple team! Keep up the good work!

Today I got my iPhone 6 plus replaced as I am in support contract. I appreciate Apple's policy to replace the phone if the HW problem is not repairable. The engineer was not able to give me the root cause analysis (of course !!), however she suggested me that I should not update iOS over WiFi but should do it through iTunes.

I am keen to understand from Apple the RCA.

shrikant

That's really great news. I just installed ios9.2 beta and sorry to say it's getting worse. its like stop action pictures it's so choppy and glitchy. Scrolling is like a 4 fps movie. It's time to seek other competitors. I had very high hopes for my iPhone 6+. Should've stayed on 8.4.x. I would still be happy. I should probably exchanged it first since I have Apple Care. What do you guys think? LMK. Omg!! That was a big long freeze when I was trying to type "LMK".

Thanks

linacjsdad

I too have updated my Iphone 5 to 9.1 (build 13b143) . The touchscreen issue wherein it types by itself seems to have disappeared. However, the issue wherein the screen freezes is still there but not as frequent as it was in IOS 9.0.2. Random touches (touching one part but other part of the screen are the ones responding) are still there and I was also experiencing some issues wherein only part of the screen becomes unresponsive.

I agree with the good news part. I have also been contacted with an apple representative. It is actually a bit of a relief to know that they are currently working on the problem and their effort to contact me (US to SG) is very much appreciated. Hope they find the problem and the fix soon.

It's really great that some people in this forum had their units replaced are of charge. Unfortunately I did 'not' have the same experience when I visited the apple store, @ King Of Prussia Mall, in Pennsylvania. My previous iPod Touch was Version 9.1. Updating to 9.2, did not reduce touch problems, but only exacerbated them. I have a disability, and rely heavily on my iPod touch as a PDA. Since touch ability, is integral to using the iPod touch, I had been missing appointments, had no quick access, to my contacts, and couldn't even play music when I exercise at the gym. Me and my brother went to an apple store, and described the touch issue. We even mentioned this forum, and they claimed that people in here must also have hardware issues, and that updates can just bring them to surface. They also claimed to know nothing about a future update to fix this issue. My iPod touch was only 2 years old, so I have no idea why my hardware is failing. Anyway, after looking at my device, they claimed that the update must have brought an old hardware issue to light. Since my warranty was obviously over, all that they could offer me was a new iPod touch, at a reduced price of $160. My brother accepted there offer to pay for an 'apparently' new iPod touch at the reduced price of $160. Since I never wrote down the specs, and the geek squad member switched in the back, it could be the same device. The touch is still lagging a bit, kinda like it was 2 months ago, before the problem became progressively worse. If the problem does get worse within the 3 month warranty period, we will be returning it, demanding a complete refund, and both me and my brother have sworn to never purchase an apple product again.

I'm sorry for any confusion. Currently I have Version 9.1, updated from 9.0.2.

hi

im also facing same problem

please help me ...

my iphone 5 got problem about month ago then not what I did it back to normal and working for sometime. The problem come back again on 6-Nov afternoon after my phone run out of battery. I have to upgrade it from ios 9.02 to 9.1 and try to restore it. after try few restore it still not working then I take out my sim card on 7-Nov about 6pm from my iphone and put to other android phone. Today about 9pm my iphone 5 back to normal. now only I recall the first time my iphone got problem I also take out sim card for few day then it back to normal. You all may try.

I am having the same issues since installing iOS 9.1. Touchscreen is unresponsive at times, apps are randomly launched, and it will register touches when I didn't even touch the screen. I've also noticed a grainy white line at the top of the screen at times. I've tried multiple hard resets, but then it stops working soon after. I finally did a restore, but problem returned after a few hours. What is going on? It worked fine until 9.1.

Hi All,

My latest finding is take out sim it working fine and notice when plug in sim it will ask to activate imessage. Just turn off imessage and facetime it may help.

https://selfsolve.apple.com/deregister-imessage

I went to the "Genius" Bar and the guy I spoke with wanted me to restore the phone

to factory settings and set up the phone as new. He thinks the issue is in the backup. I wasnt buying what he was selling. I stumbled onto a very temporary solution though.

Anytime the touchscreen freezes up, bump the phone against a hard surface. The touchscreen will immediately start working after that. Not sure why that is but it works.