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iCloud and Outlook 2016 for Windows

There are several threads in the Apple forums and in the Microsoft Answers Community stating that iCloud is not working with Outlook 2016 for Windows. The Add-In cannot be enabled and iCloud control panel asks me to repair iCloud.


Is iCloud compatible with Office 2016 for Windows?


Thanks in advance

iPhone 5, Windows 10

Posted on Oct 2, 2015 2:03 AM

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Posted on Oct 7, 2015 10:15 AM

I spoke to both Apple and Microsoft level 2 support techs on Saturday, October 3rd, 2015 and at that time they could not make it work. Microsoft said it's Apple's program and they should be fixing it soon, Apple said the fix is simply not ready yet because Outlook 2016 just came out. I keep looking for a fix... none available yet.

46 replies

Nov 8, 2015 1:48 PM in response to Csound1

There is another thing you can do. If this is not fixed by Nov. 11th, don't buy the iPad pro, buy the Surrface Pro instead and start informing Apple of your displeasure of them not continuing to support products you use.


Something I am doing as of that date. My phone is up for replacement next year, and that will be a non iPhone also, and when that purchase is done, and if done by enough users, will send a money loss to Apple in response to their lack of customer support.


Apple can stop this by fixing their software.

Nov 16, 2015 8:51 AM in response to P.Richardson

I have a desktop and two laptops all running WIN 10 with Outlook 2016 and ICLOUD. What I have discovered is that ICLOUD must be installed on OUTLOOK 2013 and must be Revision 4.1. Once installed Outlook 2013 can be removed and 2016 installed. Outlook 2016 will get the profile created in Outlook 2013 and enable ICLOUD. Do not allow ICLOUD version 5 to install as it will kill the operations in 2016. ICLOUD version 4.1 is available on a couple of download sites, but be cautious of extra programs being installed. Apple does not seem to make version 4.1 available anywhere that I can find. I subscribe to Office 365 and therefore have the ability to install either 2013 or 2016 versions or both under my contract.


In the case of my desktop it was not a major problem since I had ICLOUD 4.1 on Outlook 2013 which was later updated to 2016. I did not allow ICLOUD 5 to install as I heard about all the problems with 2016 & Ver. 5. This brought me to the conclusion that ICLOUD and Outlook could communicate properly.


I recently setup a new laptop and installed Outlook 2013 with ICLOUD 4.1. I uninstalled Outlook 2013 and installed Outlook 2016. All is well with the system.


Through trial and error I have found that if you have Outlook 2016 and/or ICLOUD 5 installed, you must remove completely with a cleaner program as both leave residual files and register entries which will prevent any clean installs of subsequent Outlook or ICLOUD.

Nov 16, 2015 2:46 PM in response to P.Richardson

I'm not sure if Apple monitor these forums. Doesn't seem to be the case! I have 9 Apple devices at home, but I am FORCED to use Outlook 2016 at work. I need a common Calendar and checking icloud.com doesn't work for me and is cumbersome and a very unelegant solution.

Come on Apple. This is a problem that must be addressed. There must be millions of people worldwide like me who are avid Apple users but need to use both Mail & Outlook

Nov 16, 2015 4:23 PM in response to P.Richardson

prior to installing latest windows 10 update my icloud settings were working ok other than wouldn't let me install apple update v 5.0. having installed W10 update an hour ago my email accounts still work via imap but icloud calendar and contacts do not saying the information store can not be opened.why is this a problem? c'mon Apple and Microsoft. stop blaming each other and fix it please.

Nov 22, 2015 3:05 PM in response to Ourdoc

Forum users over a certain level have the ability to report users that violate the TOS of the forum, as well as violate the NDA for beta software. That information is reported to the hosts, who do work for Apple, but given the volume of posts here, they are not doing this themselves. Just like if someone reported your "comprehend English" comment given its attitude.

iCloud and Outlook 2016 for Windows

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