Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

El capitan freeze during install

My 2013 MacBook pro has frozen during the install.

1. I downloaded from the app store and began the install process.

2. The computer rebooted for the next step of the install process

3. The white install bar is frozen at 90% Fans are running at top speed.


What should I do?

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.5), iPhone 5s, MacBook Pro

Posted on Oct 2, 2015 9:38 AM

Reply
Question marked as Best reply

Posted on Oct 2, 2015 9:41 AM

You can try stopping the MBP with the power button. Once it is stop for 20 seconds or so power it back up again and see if that helps.

76 replies

Oct 12, 2015 11:57 AM in response to Denbee

please help!!

I have a Mac mini, and I am updating from OSX Mountain Lion to OSX El Capitan. Everything went normally in the beginning. It shut down all my applications and told me it needed to restart my computer. Then I got the white screen with the Apple logo and the progress bar. It stalled at 30 minutes remaining and sometimes fluctuates back to 31. It has been this way for 24 hours. I am unable to boot in safe mode or recovery mode. Nothing happens. I have shut down and restarted several different times and it goes right back to the progress bar.

Oct 14, 2015 10:41 PM in response to Denbee

Hello Denbee that solved the problem for mee too, thank you so much!

Actually I reboot from an external disk in order to edit the .kext files and it worked well.

NOTE that I put again all the .kext back to the Extension folder once El Capitan reboot regularly the first time and then the computer started well again despite all the extensions were back in the same folder. Actually I think is not necessary to test one by one all the .kext files.

Oct 14, 2015 10:53 PM in response to Tess1220

If you do not have an external bootable disk ask a friend that have it: reboot from the external disk holding the [option] key and choose the external disk as booting system. Once rebooted you will be able access and open your internal HD and perform all the mods suggested by Denbee. Then just shoot down your computer, unplug the external disk and restart: if the problem is the .kxet extensions it should boot normally (note that the first time it takes some extra time).

El capitan freeze during install

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.