El capitan freeze during install

My 2013 MacBook pro has frozen during the install.

1. I downloaded from the app store and began the install process.

2. The computer rebooted for the next step of the install process

3. The white install bar is frozen at 90% Fans are running at top speed.


What should I do?

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.5), iPhone 5s, MacBook Pro

Posted on Oct 2, 2015 9:38 AM

Reply
76 replies

Oct 12, 2015 11:57 AM in response to Denbee

please help!!

I have a Mac mini, and I am updating from OSX Mountain Lion to OSX El Capitan. Everything went normally in the beginning. It shut down all my applications and told me it needed to restart my computer. Then I got the white screen with the Apple logo and the progress bar. It stalled at 30 minutes remaining and sometimes fluctuates back to 31. It has been this way for 24 hours. I am unable to boot in safe mode or recovery mode. Nothing happens. I have shut down and restarted several different times and it goes right back to the progress bar.

Oct 14, 2015 10:41 PM in response to Denbee

Hello Denbee that solved the problem for mee too, thank you so much!

Actually I reboot from an external disk in order to edit the .kext files and it worked well.

NOTE that I put again all the .kext back to the Extension folder once El Capitan reboot regularly the first time and then the computer started well again despite all the extensions were back in the same folder. Actually I think is not necessary to test one by one all the .kext files.

Oct 14, 2015 10:53 PM in response to Tess1220

If you do not have an external bootable disk ask a friend that have it: reboot from the external disk holding the [option] key and choose the external disk as booting system. Once rebooted you will be able access and open your internal HD and perform all the mods suggested by Denbee. Then just shoot down your computer, unplug the external disk and restart: if the problem is the .kxet extensions it should boot normally (note that the first time it takes some extra time).

Dec 6, 2015 6:05 PM in response to Denbee

Denbee's instructions were great! I was able to troubleshoot the install on my MBP Early 2011 going from Mountain Lion to El Capitan. As other posters mentioned I did NOT have to try one kext file at a time. I simply copied them to the unsupported folder, re-started, installation succeeded, put them all back in, restarted, and it worked flawlessly. It saved me hours of hoping the hanged beach ball cursor and progress bar would move.

Dec 18, 2015 10:36 AM in response to Denbee

I have an early 2011 MacBook Pro and it gets stuck at the very start of the install which is a bit different from most posts I've read. I've wiped the hard drive and did a clean install of Lion off a USB, that's all I had available. Download El Capitan and same issue, tiny progress on the install Apple logo screen but it just sits there for hours. I've tried safe mode, shift key after start up sound, but it just comes back to this screen. Any thoughts?

Dec 20, 2015 6:44 AM in response to HollywoodGeek

I have Lion on a USB and I am able to boot from that. Once I start the El Capitan install and it freezes, I have to reset the PRAM then recovery mode to delete the hard drive, then the USB Lion install Goes through. Resetting the PRAM has to be done or it won't work, for me anyway. My battery is completely dead, I'm thinking this may have something to do with it but I'm not sure. I found my Mevericks and Yosemite downloads in iTunes purchase history and am now attempting a Yosemite install however that enjoys hanging out at 20 minutes remaining for hours at a time. My hope is to get Yosemite running then try to upgrade. Thankfully I have another pro and and air so I'm not stuck without one while I work on this.

Dec 20, 2015 4:27 PM in response to threeofseven

a) In my opinion, you got lucky.


B) on a desktop Mac, there are capacitors in the power supply that smooth over ripples and sags and spikes in the DC power. On a notebook computer, the battery does that job. While it is common to run a notebook computer without a battery while under repair, it is NOT recommended for daily use. Power fluctuations are conducted directly to the chips, and that may cause premature failure.

Dec 20, 2015 5:23 PM in response to Grant Bennet-Alder

I agree, not a good idea to run without a battery for long term use. I purchased this one used from a friend of my mother's and the only issue was the battery no longer worked. It had belonged to her late husband who rarely used it. She had it serviced/looked over by an Apple tech who said it just needed a battery but she wanted a Windows computer instead. I'm just waiting for the battery I ordered to arrive. My other pro had a swelled battery that cracked the track pad. Software update was completed while waiting for replacement battery (swollen battery was removed) and went through fine. I'm down to "about 11 minutes remaining" on the Yosemite install now, which I've read many posts that it has taken some up towards 15-18 hours with a working battery. Fingers are crossed it will go through! It's already further along than El Capitan ever got but I also had less patience with that install.

Dec 20, 2015 7:46 PM in response to threeofseven

Apple took over its own downloading services about a year ago (they were using an outside service). Download times have been quirky. If it somehow decides your link is slow, the actual download can take days. In general, if you end up with a download estimate that is measured is days, you should cancel it and try for something more reasonable.


Once downloaded, the actual Install should be done in an hour or less. I am not sure what would make it stretch out more than that, except a Bad Drive.

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El capitan freeze during install

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