"unable to download purchase. Try again on Purchased page" Help please?????

I even have video demonstrating this behaviour on Mavericks + Yosemite. Some apps download without any issue some don't

https://www.youtube.com/watch?v=xqfUnpsuxzg

https://www.youtube.com/watch?v=ERy-9wptTHk

Not that it makes a difference the app i am trying to download is microsoft remote desktop (need it for work) i am also running yosemite. five days ago no problem then sunday got the tls error after researching online was instructed to remove the app and download again when i did this was when this problem started. i am at best dead in the water for work. i have a case open with apple but have heard nothing from them. to say i am frustrated is an understatement.

Having the same problem with XPS Viewer. Tried with Yosemite and El Capitan, both with clean installs. Able to download other apps without issue. Very annoying.

Hello,

I cannot download and install Star Wars Knights of the Old Republic. I redeemed my school code it said my purchase was installing. My purchase stopped and said "error download failed". Go to Purchases Page and Install from there. No luck same message. But when I went to purchases page another Star Wars Game was installing just under the one I need. Now I have one that I must have been charged for and do not want. The one I need I used the code and it was downloading and stopped. I rebooted my computer as the company that created the games suggested and tried again with no luck. The download I stopped that I did not want is now fully downloaded on my Computer. The creators of the Star Wars Games said that they have made the Apple Store aware of the problem. Apple sends you to the game designer. It is the apple store that is not working right not the game, I haven't gotten the game yet. I need it for Creative Writing course on writing for games. Any ideas would be helpful. I am running MacBookPro 2014 Yosimite.

Thanks,

Lisa

Same exact problem with Star Wars: Knights of the Old Republic, failed to download. This has been happening for 4 days, i have done everything, deleting cache, deleting the installer packager, and nothing seems to work.

I'm having the same issue - and like a few other people on this thread, it's with Knights of the Old Republic! I can't even BEGIN my download, I get the error message. 😟 I'm using a Macbook Air, early 2015 model, which should be able to run the game with no problem - plus I see lots of people here are having the same issue with Macbook Pros.

Same problem over here! I sent an email to Aspyr and they gave me a code to download "Call of Duty" from Steam. Well, it's not THE solution but a solution…

Awesome! I'd settle for a Steam code. How did you contact them? I opened the link from the game page on the app store and wound up at GameAgent, sent it from there just now. Hope it works.

Yes! That's the way I did it. They replied me asking if I tried to do the basics (log out, restart, etc), once I replied "of course!" and attached my system info, they gave me the download and install code, it took two days from the first mail.

Same problem with Assassin`s Creed II...

MBP2012 with El Capitan

Okay so they replied, they basically told me that there's no fix as of now and to ask Apple for a refund and use the money to buy the game on Steam -_-

So the problem is that admins of this forum delete the solution. If this post disappear I will make a public shame blog post.

If you want to see it just go take a look at my app support page of iQR codes on Mac App store.

Hi Canuck. Can you write that you have solved it but apple shamelessly deleted the solution? Thanks

Hello,

I cannot download and install Star Wars Knights of the Old Republic. I redeemed my school code it said my purchase was installing. My purchase stopped and said "error download failed". Go to Purchases Page and Install from there. No luck same message. But when I went to purchases page another Star Wars Game was installing just under the one I need. Now I have one that I must have been charged for and do not want. The one I need I used the code and it was downloading and stopped. I rebooted my computer as the company that created the games suggested and tried again with no luck. The download I stopped that I did not want is now fully downloaded on my Computer. The creators of the Star Wars Games said that they have made the Apple Store aware of the problem. Apple sends you to the game designer. It is the apple store that is not working right not the game, I haven't gotten the game yet. I need it for Creative Writing course on writing for games. Any ideas would be helpful. I am running MacBookPro 2014 Yosimite.

Thanks, I got an email telling me to go to the purchased page. I tol them in the support email that the error message told me to do that. They are giving me an answe that I already tried even rebooted computer. All this was in the support email I sent them. Now I see I was charged for the download I never started it downloaded with the game I need for school. But the one I need won't download.

Lisa

Hello, mode did the same thing. Apple needs to get it together. My school tech support cannot fix the problem nor can the game creators. The makers of the game told me that they have contacted Apple several times about this problem. Good luck to you. I hope they figure this out because I need that game for my creative writing course on writing for games.

LIsa