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This message has not been downloaded from the server.

I am getting an error message that says "ThIs message has not been downloaded from the server" ever since I updated my iPad with the new IOS. I think my server uses Pop. Can anyone please help me figure out what I need to do. I am not real computer savvy so I would need it in simple language because I don't understans all the high tech talk. Thanks in advance!

iPad, iOS 5

Posted on Oct 6, 2015 5:30 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2015 12:42 PM

Hi Terri,
I understand that you are getting a message that the message has not download when trying to view emails on your iPad. Let's see if we can get it sorted out.
The first thing I would try is force closing out of the app. Double press the home button to bring up multitasking and swipe up on Mail. Once you have down that, launch mail again to see if the message fully downloads.
Force an app to close in iOS
https://support.apple.com/en-us/HT201330

Let me know if this works or need further assistance.

49 replies

Dec 8, 2015 8:46 AM in response to Tiltonhomes

Nope, no news. A similar thread on this is now up to 52 pages -


After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?


A Google search on "message has not been downloaded from the server" will give you an idea on where this stands.


AltaMail solved the problem for me - I gave up on the Apple stock app.

Dec 8, 2015 10:20 PM in response to sparksd

Install the new iOS 9.2 and see if that fixes it for you according to a few people online they have not seen the issue for the last 6 hours since they updated but it usually takes me a few days to get it to happen but according to the update info it is suppose to fix


"Fixing an issue that caused mail attachments to be inaccessible for some users with pop email accounts"


I am hoping that statement means the mail itself as I have cant access the attachments or the messages themselves I am downloading and installing now I will update in a few days and see how it went.

Dec 11, 2015 4:00 PM in response to Littleswamp

Hi Littleswamp,


This is the same way I have my mail setup. It has worked for years until IOS 9 came along??? Something changed in the way MAIL app is working. I thought it would keep the copy on your iPhone until you deleted and not pull from the server each time. Hmmm


Thanks for you thoughts! I believe you are on to something, but why is broke now, when it used to work is the mystery.


Robert from 0z

Dec 14, 2015 11:18 AM in response to Terri Adcock

After I upgraded to iOS 9.0 on my iPad Air and iPhone 6, I occasionally experienced the "message has not been downloaded from the server" error on the iPad. Since upgrading to iOS 9.2 a few days ago, I'm getting the "message not downloaded from the server message" for almost every email I receive on the iPad, but not on the iPhone. I have 3 IMAP accounts and one POP account set up on both devices. The problem is only happening with the POP account and only on the iPad.

Dec 17, 2015 5:19 PM in response to Terri Adcock

Reading all the posts about the range of problems that appear in Mail under iOS 9.1 (in my case on an iPhone but the same problem), I am struck by the similarity to problems I often saw when I was a programmer. These sort of random symptoms nearly always meant one thing:


The program or app is writing some data to the wrong part of the program's memory.


In my experience, this was usually caused by "Array Out Of Bounds" (see below), but surely the moderns compilers are checking array subscripts (offsets) to stop that particular way of writing to the wrong part of memory these days.


However, It still seems likely to me that the Mail app is writing data to the wrong part of its memory (memory in the App, not physical memory). Something Apple can try and find a fix for, I would have thought.


Elizabeth


* Array out of Bounds works like this: Suppose a program has [an array of] 20 messages in Trash, each addressed using their offset or relative position from the start - numbered 0 to 19. Suppose the code is then written to delete them all by Deleting message [N] where N goes from 1 to 20. Then the last attempt to delete, when N=20, will be a message too far, since the list only goes from 0 to 19. and in trying to delete the data stored immediately after the last message it will delete something else. This might - sometimes - be the contents of a message in INBOX for example!

Jan 20, 2016 5:59 AM in response to astro1163

Both my Wife and myself are still suffering from this same reported problem, which happens on much of our received emails, but not all.

We have updated both our iPhones (6 & 5S) and iPads (4 & Air 2) with every update, but are still having this most annoying problem, meaning we are loosing a lot of important information due to Apple not admitting that there is a problem, which even with today's update still hasn't cured this problem of "This message has not been downloaded from the server". On contacting the email hosts, we have been advised to switch to a PC based system running Windows or phones and tablets running a Android system, as they have been hearing of this problem for 7 months or so now, and Apple "appear" incapable of fixing the errors.

that is hardly the solution, but looks as if perhaps time to ditch all Apple products and do as advised as this is no way to carry on.

has Apple said why they haven't sorted this yet or when it is likely to be?

Has anyone found a independent solution at all to this problem? This would at least prevent us having to sell off our Apple products, many thanks, we have lost some very important communications due to this impossible problem.

Jan 20, 2016 6:10 AM in response to mwalsh5757

We still have this same problem after updating yet again today 20.01.2016 and still no sign of improvement, same on any of our Apple products running IOS.

SO sick of it now thinking of switching back to Windows and Android phones as Aplle seem so incompetent in fixing this long running serious fault. Out of around 100 emails a day a good 25% still come with same message, it shouldn't be that difficult to resolve or don't Apple care once you have purchased their products?

This message has not been downloaded from the server.

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