Level 1

35 points

can't delete billing address from wallet or apple pay

So moved over to the phone 6s, did a restore from backup, and have noticed that in my wallet, my apple pay credit cards are defaulting to an old address I had in my profile a while ago. I have the option to delete, which I do and it keeps coming back. Tried removing all my cards from apple pay, reinstalling, new cards, etc and the address keeps populating as an option, and every time I delete it from wallet, it appears whenever I go back. This address does not exist in my profile anywhere in my address book, I even recreated a new profile with a different name (added my middle initial).

Any thoughts? The only thing I can think of, which I don't want to do, it do a complete wipe and reinstall everything manually.

iPhone 6s, iOS 9.0.2

Posted on Oct 8, 2015 4:43 AM

Top-ranking reply

alissabree

Level 1

11 points

Posted on Apr 27, 2016 8:11 AM

I was able to solve this issue in two steps on iOS 9.3.1:

1. Open Contacts. At the top, tap the contact that says "My Card". Update the address info there as desired.

2. Open Settings > Wallet & Apple Pay

2a. Shipping Address; Edit to remove any outdated addresses, add any new one(s) you may wish, and select your default.

2b. Select each card and scroll down to Billing Address. Modify as appropriate as you did for shipping addresses.

Note: Apple Wallet seems to pull default addresses from the contact card designated as "My Card" first, and those addresses can only be edited in Contacts. After editing contacts, the old addresses still remain in Wallet, but then can be removed from the Wallet settings. So you must make changes in order.

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116 replies

Pooshka

Level 1

14 points

Nov 6, 2017 9:45 PM in response to papjo

Just a quick update to confirm that getting a brand new iPhone won't solve the problem

Just got iPhone X and set it up as a new iPhone (instead of restoring)

Lo and behold, all my old credit cards along with old billing addresses popped right back up

Once again, the only solution is to either get a new credit card number or a new Apple ID

theadub

Level 1

4 points

Nov 8, 2017 2:41 PM in response to Pooshka

As others have said... setup as New iPhone or getting a new Phone does not resolve this issue either. If I had to guess, the old billing address is stored within the user's iCloud account. So as soon as I setup as a new device (do not restore via backup) and sign in with my Apple ID the old address will appear and set itself for Billing when adding my CC's to Apple Pay. Then I am back to playing 'musical chairs' trying to set the address to My Home, etc. (Addresses which are stored on my Contact Card), but in no time I will see the old Billing Address default.

For the pure insanity of it, I did an online chat to Apple Support and they have no idea... but to the individuals credit he was trying to involve the Apple ID support team to look into my account for the rogue address. Still waiting on this.

sberman

Level 10

272,280 points

Apr 2, 2017 9:29 PM in response to Oso Grande

If you can't choose None when you edit your Apple ID payment information - Apple Support

Apr 16, 2017 1:54 PM in response to papjo

Very annoying.

In the meantime, I suppose all we can do is contact Apple, whether through feedback or AppleCare, and hope they fix it soon.

https://www.apple.com/feedback/apple-pay.html

DMCarr

Level 1

8 points

Jan 15, 2017 9:16 AM in response to Jonathan UK

Thanks!

Feb 5, 2017 3:50 PM in response to TexasWeatherGirl

That's definitely odd. Just checked my wallet app and all has been corrected.

Mar 31, 2017 11:37 PM in response to papjo

appleid.apple.com

Update the Billing Address and Shipping Address.

Any luck?

Mar 31, 2017 11:56 PM in response to Oso Grande

Already correct I'm afraid

Apr 1, 2017 4:48 AM in response to Oso Grande

I'm seriously thinking of getting them to swap the device at the Apple Store but it seems a lot of hassle - has anyone tried changing hardware?

papjo

Level 2

333 points

Apr 1, 2017 5:05 AM in response to andrewjobes

That's what I think the ultimate solution is. I am waiting for new iPad releases and may replace this one so I hope that address dies with it.

Apr 2, 2017 8:35 PM in response to Oso Grande

PS: One other option I hadn't considered. Is this issue dependent on the bank I/we are using? For example, I have two cards, both with BofA, that will not let me delete the old billing address.

sberman

Level 10

272,280 points

Apr 2, 2017 11:12 PM in response to Oso Grande

Yes, and I pointed out an article that lists assorted reasons why you may not be able to modify an existing credit card associated with your account.

Apr 8, 2017 3:15 PM in response to papjo

Has anyone "made the trip" (e.g. to Apple), or had their device outright exchanged? If so, what happened?

Apr 14, 2017 10:13 PM in response to moslekcin

Thanks for the suggestion but unfortunately didn't work for me.

SatomiA

Level 1

9 points

May 4, 2017 10:16 AM in response to Krahnin

Me too:-/

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can't delete billing address from wallet or apple pay