Level 1

35 points

can't delete billing address from wallet or apple pay

So moved over to the phone 6s, did a restore from backup, and have noticed that in my wallet, my apple pay credit cards are defaulting to an old address I had in my profile a while ago. I have the option to delete, which I do and it keeps coming back. Tried removing all my cards from apple pay, reinstalling, new cards, etc and the address keeps populating as an option, and every time I delete it from wallet, it appears whenever I go back. This address does not exist in my profile anywhere in my address book, I even recreated a new profile with a different name (added my middle initial).

Any thoughts? The only thing I can think of, which I don't want to do, it do a complete wipe and reinstall everything manually.

iPhone 6s, iOS 9.0.2

Posted on Oct 8, 2015 4:43 AM

Top-ranking reply

alissabree

Level 1

11 points

Posted on Apr 27, 2016 8:11 AM

I was able to solve this issue in two steps on iOS 9.3.1:

1. Open Contacts. At the top, tap the contact that says "My Card". Update the address info there as desired.

2. Open Settings > Wallet & Apple Pay

2a. Shipping Address; Edit to remove any outdated addresses, add any new one(s) you may wish, and select your default.

2b. Select each card and scroll down to Billing Address. Modify as appropriate as you did for shipping addresses.

Note: Apple Wallet seems to pull default addresses from the contact card designated as "My Card" first, and those addresses can only be edited in Contacts. After editing contacts, the old addresses still remain in Wallet, but then can be removed from the Wallet settings. So you must make changes in order.

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116 replies

Nugranny

Level 1

8 points

Jun 9, 2017 10:39 AM in response to alissabree

Thank You!!! It seems to have worked for me! I agonized over this for idk how long! Thank you for the help, it is much appreciated. 😊👍-1F3FB;

Jun 9, 2017 12:12 PM in response to Nugranny

Unfortunately not here. Nothing still fixes it...

papjo

Level 2

333 points

Jun 13, 2017 3:38 PM in response to andrewjobes

I both restarted and added the second card I had on the old iPad. Only the new, correct address is shown. I believe the old address is gone for good. (Fingers crossed)

Jun 15, 2017 2:19 AM in response to Baumer

THIS WORKED! You're a life saver! I've been trying to figure this out for like a year lol

Jun 15, 2017 3:16 PM in response to papjo

Same here. New iPad device no issues

Deleted all cards, backup, restore to new device, add cards and all fine.

Will try to get iPhone replaced now

Jul 7, 2017 6:17 AM in response to papjo

Apple are trying lots of different things but still no solution. One thing came up which did get me thinking... Do you have Family Sharing on your iCloud account?

papjo

Level 2

333 points

Jul 7, 2017 6:55 AM in response to andrewjobes

No, no family sharing. That might throw another wrinkle into the mix!

Jul 7, 2017 7:49 AM in response to papjo

Intriguing... We're running out of things to rule out so it could be!...

jpur

Level 1

18 points

Aug 11, 2017 9:08 AM in response to andrewjobes

Did you ever hear back?

Aug 20, 2017 7:14 AM in response to Markusck

I must say, this is an utterly ridiculous issue that is still NOT resolved.

Would appreciate some support here, other than the suggested 'wipe device'.

Please.

Sep 5, 2017 6:02 AM in response to papjo

That's a good idea I should have tried that.

Yes, my iPhone 7 Plus was still under factory warranty (no Apple Care).

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can't delete billing address from wallet or apple pay