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can't delete billing address from wallet or apple pay

So moved over to the phone 6s, did a restore from backup, and have noticed that in my wallet, my apple pay credit cards are defaulting to an old address I had in my profile a while ago. I have the option to delete, which I do and it keeps coming back. Tried removing all my cards from apple pay, reinstalling, new cards, etc and the address keeps populating as an option, and every time I delete it from wallet, it appears whenever I go back. This address does not exist in my profile anywhere in my address book, I even recreated a new profile with a different name (added my middle initial).


Any thoughts? The only thing I can think of, which I don't want to do, it do a complete wipe and reinstall everything manually.

iPhone 6s, iOS 9.0.2

Posted on Oct 8, 2015 4:43 AM

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Posted on Feb 5, 2017 10:17 AM

Problem solved. Your iPhone thinks your home address is still your old address. Ask Siri to take you home and I bet Siri will take you to your former address. Go into contacts and chose yourself and change your home address to your current address. Then go into Apple Pay settings and delete the old address out of billing and shipping. (FYI my new address was in their twice. I tried to delete one of the 2 and it came back but when I deleted the other it was gone for good so try deleting both and 1 will go away)

116 replies

Dec 20, 2015 1:58 AM in response to Markusck

Hi


To change the default shipping address, email address or phone number that is used when paying with Apple Pay within apps:


- On your iPhone, go to: Settings > Wallet & Apple Pay - update your information under Transaction Defaults.


To update the billing address for a payment card:


- On your iPhone, go to: Settings > Wallet & Apple Pay > tap a card > tap the billing address.


You can also contact your card issuer to check your address details on their records.

Dec 30, 2015 2:46 PM in response to Markusck

someone please answer this. I am having the same issue. Lists an old BILLING address that is no longer in my address book OR the credit card company. Called apple and as usual, USELESS. I don't accept their option to wipe my phone and set up as new thereby losing all data. And when i try to use apple pay, it say Billing address is incorrect. APPLE, GET ON IT ALREADY. your millenials make big bucks, do you job and make your products work already.ENOUGH

Jan 30, 2016 9:09 PM in response to ChChChia

I had a similar situation. If you go to contacts and scroll to your own contact, is it marked "me"? If not, you can go to Settings > General > Siri and mark yourself under My Info.


If you look at your contact marked "me" in settings, does it contain the old addresses that you are trying to delete? If so, try deleting them there and then from Wallet & Apple Pay settings. Does that resolve it for you?

Apr 23, 2016 5:22 AM in response to Baumer

This was awesome insight. Didn't know how logically connected things were in iOS! Once you've put your correct address in your contact info, open Wallet up, click on the card you have the issue with, then it the circled i in the bottom right corner. Go to Billing Address and click Edit in the top right corner. Then click on the red circled - (dash) to delete the address you do not want. This will cure it!

Apr 27, 2016 8:11 AM in response to Markusck

I was able to solve this issue in two steps on iOS 9.3.1:


1. Open Contacts. At the top, tap the contact that says "My Card". Update the address info there as desired.


2. Open Settings > Wallet & Apple Pay

2a. Shipping Address; Edit to remove any outdated addresses, add any new one(s) you may wish, and select your default.

2b. Select each card and scroll down to Billing Address. Modify as appropriate as you did for shipping addresses.


Note: Apple Wallet seems to pull default addresses from the contact card designated as "My Card" first, and those addresses can only be edited in Contacts. After editing contacts, the old addresses still remain in Wallet, but then can be removed from the Wallet settings. So you must make changes in order.

Jun 24, 2016 6:34 PM in response to alissabree

Unfortunately this does not work for me. I have removed the old address from my contact card as well as the site used to manage my AppleID, but every time go into my wallet and Apple Pay settings, my old address still shows up for each card in my digital wallet as a billing address option. I can delete the old address, go up one level in the settings, then back into the specific card and the old address will have reappeared. This is true for EVERY card in my wallet where the old address was used.

Aug 18, 2016 9:06 AM in response to Krahnin

For everyone out there: I had the exact same issue and this thread helped with 1 tweak. I opened contacts - click in the search field at the top - enter the address that is wrong. At this point I found that I had to contacts listed, one with "my name" and one named "me" and one of the two had a mistake in the address. Once I fixed this mistake my address issues for apple pay where fixed.

Dec 1, 2016 5:33 PM in response to Markusck

I think I found a solution to this problem. First, I'm not going to insult your intelligence and tell you to change your contact card address, or to go in and just select the new address, because you wouldn't be looking at this thread if you hadn't tried such obvious things. Second, I cannot promise this solution will work for you, or even that it will continue working for me in 10 minutes (because the ****** old address really doesn't want to die). But I happened across this, and it seemed to work.


1) Obviously, make sure your contact has the correct address, and make sure it is in the Billing Address list for your cards.

2) Go to the Billing Address list, hit edit, and delete the old address. Delete any other invalid addresses.

3) DO NOT SELECT A DIFFERENT ADDRESS.

4) Back out of the Billing Address list, again with nothing selected.

5) If you have the same experience as I did, the old address is no more and it will have selected a new address.


My only guess is that the address is being stored somewhere in a cache, and selecting nothing makes it reprocess when it had to pick from the list (because you didn't pick anything).


Anyways, hope this works for you.

can't delete billing address from wallet or apple pay

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