can't delete billing address from wallet or apple pay

Even though I had solved this for my new iPad Pro, I recently got a new iPhone 8 Plus. I didn’t realize it at the time but that old address came back to the billing address field. Would not stay deleted. I went nuclear and signed out of everything, unpaired my Apple Watch and then did an erase all content and settings. After everything was set back up from an iCloud backup I went to that billing address and saw that the old address was still there along with the current address. This time though I was able to delete the old one, select the correct one and it stuck. Going back a screen only the current address was shown. I thought wow, that was a lot of trouble but at least it worked. I realized I should have deleted all Apple Pay data from the device before making a backup so I would be restoring from a backup that wouldn’t have any old data. But it seemed to work at the time.

Well, it only lasted till I restarted the phone. The old address is back and cannot be permanently deleted. I have the same 2 cards from the same 2 banks set on my 3 devices, phone, iPad, watch and on my wife’s 3 devices and only on my new phone on one card is that address shown. I give up and will just have to carefully look at the info screen when I make an on line purchase with my phone through Apple Pay. Apple should really look into this and find out where these old addresses are populating from and why they won’t remain deleted when you do so.

There is only one solution to this major problem, and you are not going to like it:

1. Erase All Content and Settings

2. Set Up as New iPhone

Wallet & Apple Pay data are PERMANENTLY tied to user's iCloud account and can not be deleted/removed/unlinked/unassociated. Therefore, if you attempt to restore from any of your iCloud backups, all the old Wallet & Apple Pay data will be restored as well (along with old billing addresses).

Also, before you waste your time, even if you create a fresh iCloud backup with Wallet & Apple Pay disabled and attempt to restore from such backup, it will not matter, all the old Wallet & Apple Pay data will be restored anyway (along with old billing addresses).

Once again, the only solution is either a brand new iPhone or Set Up as New iPhone.

Have a nice day.

My guess is that even if you set it up as a new device once you log into your iCloud account the addresses will come back. I had this beaten in iOS 10. It had only occurred on my iPad Pro. I replaced it with a new iPad Pro and no longer had the problem. It had never occurred on my phone or my watch. Now in iOS 11 it’s back on my iPad and on my new phone.

You are 100% correct.

I deleted my entire iPhone and set it up as new. Guess what, a week later, an old billing address is back.

This test confirms that there are only two ways to fix this major problem:

- buy a new iPhone

OR

- create a new Apple ID

Actually there may be an easier way. I’ve only had the problem with one credit/debit card on my devices. From reading here and other forums I decided to get my bank to issue me a replacement card with a different account number. I’ve not gotten the replacement yet, I went to my bank on Friday. But from what the others have said that took care of this. Apparently the address that was originally associated with that card gets retained for some reason/glitch in Apple’s software. So getting a card with a new account number and entering your current address for billing will avoid triggering the old address since it has been tied to the old card account number.

Again, several others have stated that this has worked. I haven’t gotten mine yet but will report back here when I complete the process. Also when you do this the other cards, including the old one you’re replacing will be presented as options to be filled in. Just skip those and enter the new account number, expiration date, and security code. And then billing address if it doesn’t the pull the address from your contact card in Contacts. Make sure that is correct.

I’m actually aware of this solution. And it’s guaranteed to work for obvious reasons. However the reason I didn’t bother mentioning it is that, at least to me, it’s the most cumbersome and ridiculous way of solving an issue that’s clearly Apple’s fault, and not your bank’s. I have numerous automatic bill payments set up using the affected credit card. Why should I go through an additional hassle of updating each and every automatic payment just to fix single Apple-caused issue? That would be a major pain you know where.

So, to summarize solutions (however painful they are):

- get a new iPhone

OR

- get a new Apple ID

OR

- call bank and have them reissue a new credit card with a new credit card number

I completely agree with you. Fortunately for me there are only one or two places that have my affected card on record. I’ve reported this in as many ways to Apple as I can. i even participate In the beta iOS program so I can send bug reports through that mechanism. Apparently as onerous as this is for us not enough people are affected to really get their attention.

When I went to my bank someone there said oh, you can change that in Settings. I told them you can try. They actually took my phone and made the changes telling me it was fixed. I just said wait a minute, I restarted my phone and the old address popped right in there. So the other card is on its way.

This is morning I got a fraud alert from the bank because Apple tried to process a charge for a new Apple Watch that I ordered several weeks ago. It must be shipping soon. But I didn’t realize at the time that the old address had been entered under the billing address. So the bank rejected the transaction. I had to go to the order and put it on another card account. Maybe everyone should try to make a purchase with Apple and have all of them rejected. Maybe that would get their attention.

As some others have done I had my bank replace my credit/debit card with a new one with a new account number. This has stopped the recurrence of my old address. For those who have updated to iOS 11 a further complication was introduced. Even if you are able to delete the old address and select your current address for billing use, restarting the device will bring it back as the default address.

iOS 11 brought the issue to all my devices signed into my iCloud account except for my Apple Watch. In iOS 10 I only had the problem on my iPad Pro, never on my phone. Well iOS 11 changed that. I was able, after several attempts, to get my current/correct address to stick but restarting either device reset the address back to the old one.

When I set my new card up my previous cards were offered as options so iCloud seems to permanently remember previous cards and addresses. I skipped those “offers” and manually set up my new card. Even after several restarts of all devices there is no sign of my previous address. So this is the only cure available for now. However if I move again I assume I would have to get another new card. But I’m not going anywhere for a long time.

But ultimately this is something Apple needs to solve. For those in a beta software program Feedback Assistant can be used to file bug reports. Otherwise the general Apple feedback mechanism can be used. It needs to be done as often as possible to get their attention. I’m assuming the numbers of those affected are low enough for them to ignore this currently.

@papjo is 100% correct.

The only solution to this major problem is either get a new credit card number or a new Apple ID.

All the Wallet & Apple Pay information is permanently tied to your Apple ID, therefore, getting a brand-new iPhone won't solve this problem, unless you get a new Apple ID or a new credit card number.

Just a quick update to confirm that getting a brand new iPhone won't solve the problem

Just got iPhone X and set it up as a new iPhone (instead of restoring)

Lo and behold, all my old credit cards along with old billing addresses popped right back up

Once again, the only solution is to either get a new credit card number or a new Apple ID

As others have said... setup as New iPhone or getting a new Phone does not resolve this issue either. If I had to guess, the old billing address is stored within the user's iCloud account. So as soon as I setup as a new device (do not restore via backup) and sign in with my Apple ID the old address will appear and set itself for Billing when adding my CC's to Apple Pay. Then I am back to playing 'musical chairs' trying to set the address to My Home, etc. (Addresses which are stored on my Contact Card), but in no time I will see the old Billing Address default.

For the pure insanity of it, I did an online chat to Apple Support and they have no idea... but to the individuals credit he was trying to involve the Apple ID support team to look into my account for the rogue address. Still waiting on this.

If you can't choose None when you edit your Apple ID payment information - Apple Support

Very annoying.

In the meantime, I suppose all we can do is contact Apple, whether through feedback or AppleCare, and hope they fix it soon.

https://www.apple.com/feedback/apple-pay.html

Click "Manage Your Apple ID" here and make sure your address is set correctly.

https://appleid.apple.com

I'm having the same issue. Nothing seems to work, and I don't know where the old address is being pulled from.