can't delete billing address from wallet or apple pay

That's a very confusing story. I wish my phone settings had synced through to my iPad. If it had I would have had the correct address. The Apple Pay fields pick up whatever you have filled in for an address on your contact card. That does sync through to Contacts on all your iOS devices. My problem was that even though the iPad picked up the new address it wouldn't let go of the old one.

Fortunately I've had no issues since getting a new iPad. The old address is gone from everywhere now.

It seems in my case the rogue old address is somehow stuck associated with the cards on my iPhone. When they're added to Apple Pay on my iPhone it's syncing that old address to my iPad.

I guess my next options are to try having the cards or the iPhone replaced to see if it makes any progress

When I received my new iPad I deleted my Apple Pay cards, restarted it, made sure no Apple Pay info had come back and then did an iCloud backup. My wife has taken that iPad now so I did an erase all content and settings to prepare it for her. Then I started up the new iPad and set it up by restoring the iCloud backup that was just made.

Then as the set up continued I completed the Apple Pay fields. One of the cards appeared right away, I have it as the default in iTunes and on my Apple ID so I assume the set up mechanism pulled it from that. I later added the second card from the other bank. Once that was all done only the correct address was showing.

I then set the old iPad up for my wife using an iCloud backup from her old iPad. Also set up Apple Pay and only the correct address was shown. I once had restored my iPad from a backup, and once signed out of iCloud and then back in. Neither effort was successful in removing the old address. However I never did a complete erase of all content and settings. I'm wondering if that might have resolved the problem.

I could have have gone about it in the same way. Delete all Apple Pay data, restart, make an iCloud backup, and then erase everything, and set it up again with that backup. That's the only thing I didn't do and I wonder if it might have been effective.

At Apple's request last week I tried fully erasing my iPhone and trying 3 things: 1) blank setup and use a brand new Apple ID then add card: worked great, 2) blank setup and sign into my iCloud acount then add card: same problem 3) restore from iCloud backup and then add card: same problem.

Given #1 it's clearly in my iCloud account - they're trying to find where!!

Have you guys with this issue tried going into your contacts and changing YOUR info there? Because that's all I had to do after reading through the threads and someone else mentioned it. If you keep restoring from iCloud it is going to have your same contact list. Once I updated my address for myself in my contacts the problem was totally resolved. Good luck

Yes done that thanks + deleting that entire card and creating a new one just in case. Plus pretty much everything above. Apple think there's something stuck in the back end of their system at the moment, waiting to hear back again next week.

Yes, I think most of us tried that 2 years ago. For me it seems to have been stuck to my device. As i mentioned long ago out of 4 devices signed into the same iCloud account only one had this issue. Getting a new device resolved it for me. For others there is something "stuck" in iCloud itself.

I have seen the same thing others are reporting. In my case I never lived at the wrong address: it is the address of a rental property I own. I have deleted the wrong address from my address book, wallet, and settings many times. The wrong address always eventually returns. It has to be some iCloud cache somewhere. Hopefully this thread will lead Apple to finding and fixing the problem.

So, after having this problem for more than a year, it's "fixed"...by purchasing a new iPhone (iPhone 7 Plus). The original very old address that seemed stuck in apple wallet and Apple Pay, never showed up once the new phone was set up. My last address did set itself as the default but my current address was listed and I was able to delete my last address and set my current one as the default. I was even able to use Apple Pay today.

Before my old iPhone was wiped, I showed it to the guy helping me at AT&T. He watched me delete the old address completely, set the current address, only to back out a "page" and have the bad address reset itself as default. He also saw that no where in my contacts did that old address exist. He said he'd never seen that before and had no idea why it would be doing it.

So the problem was never truly fixed....it was resolved by the purchase of new equipment.

Thanks to everyone for all the suggestions along the way!!! Hopefully the rest of you will find a solution as well!! Good luck!!! 🍀

Eurymachus wrote:

Would appreciate some support here, other than the suggested 'wipe device'.

Try my suggestion from Oct. 8, 2015 and/or Jonathan UK's suggestion from Dec. 20, 2015. Neither of these suggests "wipe device."

There are a few different variations of this issue. However for what I and many others ran into "wiping" the device and/or replacing it are the only options that work.

I had never tried the nuclear option of logging out of everything and then doing an erase of all content and settings prior to getting my replacement iPad. However had I been keeping the iPad for my use that would have been the next step.

As it was that iPad was going to my wife so I deleted all Apple Pay cards and info and then did an iCloud backup afterwards. Then logged out of iTunes and iCloud, keeping nothing on the device. Then I did the erase all option. Afterwards I set it up for my wife by restoring it from an iCloud backup of her old iPad. Set up the same two credit cards for Apple Pay with no issue and only our new, correct address.

Then I set up my new iPad from the iCloud backup I had performed after deleting the Apple Pay data. Everything set up properly and when adding those cards, again only the new, correct address was shown. I suspect that had I done all this with the old iPad, if I had been keeping it, I might have circumvented the address issue. But for those with the same issue I had, wiping really is the only option. I had tried everything else that was written anywhere. None of that works. For those who had any of that work, they did not have the same issue. And again out of 5 different iOS devices on my iCloud account my iPad was the only one that had this problem.

When in the PayPal website and instructed to go to Wallet to update addresses, it's not just the Wallet on your smart phone. Click on the blue toggle "Wallet" and you will see financial information pop up. Note that even though you have updated your information with your bank, the old address is still hanging on in the bank data on this page. Click on the bank you are using and change the address there, and then you can delete the old addresses once and for all. 🙂

I had this issue. I tried everything everyone suggested, including a complete wipe of my iPhone 7 Plus, and set-up as a new iPhone. Nothing worked. I took it to the local Apple Store today and showed the Genius Bar, and they couldn't figure it out. I was given a new device.

With the new device, if I set it up as a new iPhone, it works fine but if I restore from back-up the problem comes back.

I hope this helps.

I did essentially what you did when I got my new iPad. However before wiping my old device I deleted all Apple Pay data. Then I forced an iCloud backup. Then I set up the new iPad using that last backup hoping that my eliminating all the Apple Pay info first would have kept any of it from being contained in the backup. That worked with no sign of the old address anywhere.

Either way it‘s quite a burden that the only solution to this is a new device. Did they replace your previous phone under warranty? If so, that at least makes this an acceptable but drastic solution.

I’m glad that the warranty covered this! When I went through the backup process it was with a hope and a prayer that deleting Apple Pay first before making the final backup would prevent contamination of the new device. It seemed to have worked.