can't delete billing address from wallet or apple pay

Same problem here (and address is definitely correct in contacts & Siri).

Fixed on iPad but iPhone 7 completely stuck with old address which doesn't show anywhere else in phone. Tried everything on here plus senior tech support but nothing fixes so far.

I see this issue has been going on for over a year. I have the same issue with my iPad Pro. The addresses are correct on my phone but nothing I do on my iPad corrects this. I've deleted both addresses and did not add one, going back to the previous screen and the old (incorrect) address is displayed again. Under my Apple ID/iCloud billing the new, correct address is shown. As the others have stated my old address does not appear anywhere else, not with the issuers, not with Apple. Only in the Apple Pay screen on this iPad.

I even went to the trouble of doing an erase of all content and settings and then an iCloud restore. The old address popped right back up. Fortunately it has not caused any problem in using Apple Pay on the device, no rejections or anything like that but is extremely annoying.

If anyone can get this resolved I hope they post back here.

My address was corrected on all sites after I moved last year. All my other Apple Pay devices, phone and watch, showed both old and new address. I deleted the old one and selected the new address and there was no issue. On my iPad Pro nothing I do can change the address to the new one. It always reverts to the old address almost as if it's hard wired into the iPad's circuitry.

And I've tried every tactic known to man. I've even wiped and restored the iPad. The old address no longer appears anywhere, not with my bank accounts, not with any Apple service, not on any device, contact list, utility service, voter registration, drivers license. Nowhere except this **** iPad.

I just got off the phone with AppleCare. The last representative I spoke to essentially did nothing, now I have to go through the whole process over again. They suggested wiping and reinstalling the phone, Setting it up is brand-new. If that doesn't fix it, they're going exchange the phone. Seems like a lot of work for something that appears to be a software issue.

As others have tried and suggested, wiping the iPhone and setting up as new (not from backup) did nothing. The old addresses remain despite swiping to delete.

Anyone else had luck getting this resolved? I won't hear back from AppleCare until probably Wednesday at the earliest. I'm out of ideas, and I've tried everything I can think of, or read to try.

I must be missing something. The discussion was about Apple Pay and inability to delete an billing address when purchasing something, using Apple Pay.

Three apps from which I can demonstrate the issue and name right off the top of my head: Apple, Starbucks, and Groupon.

Oso Grande wrote:

PS: One other option I hadn't considered. Is this issue dependent on the bank I/we are using? For example, I have two cards, both with BofA, that will not let me delete the old billing address.

I don't believe it has anything to do with the issuer, at least not for me. I have two cards listed in Apple Pay, each from different banks. Neither one will retain the change to the correct/new address. Both always revert to our previous address. Again this is only on my iPad Pro. My other devices with the same cards are displaying the correct address. I did have to change the address on those devices but that was simple and the old address was easily deleted.

If there were any issue with my Apple ID or my bank accounts none of my devices would have been able to have the address corrected. As it is, something about that iPad has this address wired in permanently.

I had done a restore of the iPad having to re-establish the Apple Pay cards but the issue persisted. I was considering erasing and setting up as new but since that apparently doesn't work either I won't waste my time. It would seem only a new device replacing this one will correct this. My plan is to delete everything from Apple Pay on the iPad first and then do a backup, probably to iCloud, and then restore a new device from that backup and pray.

sberman wrote:

Yes, and I pointed out an article that lists assorted reasons why you may not be able to modify an existing credit card associated with your account.

Unfortunately, none of them apply. Nonetheless, thank you for your input.

So far the issue has not caused me any problems. If I make a purchase from my iPad I do see the Apple Pay screen with the old address, it doesn't say "incorrect," but the transaction completes without a problem because the card issuers have the correct address. And the default ship to address on the Apple Pay screen is the correct one.

Of course if I make the purchase from my phone or watch both shipping and billing addresses are correct so there wouldn't be a problem anyway. In my case if there was some glitch with my bank's or my credit card company's information the phone and the watch should also have the issue. But both of them were verified properly. Even though the old address was shown as well as the new one from my contact card, it was just deleted leaving only the new one as the default.

I have no idea what could cause this with the iPad. But it's only an annoyance for me since it is the only place that address remains and is never used for a transaction.

Also the same two credit cards are verified and in use on all of my wife's devices. Both accounts are mine. As on my other devices her phone, watch, and iPad displayed our old address as well as the new one which was pulled from her contact card. But there was no problem in deleting the old address from each card and selecting the new one. None of her devices reverted to the old address.

Again if this were some issue with an account, Apple ID, credit or bank card company we would have run into it on one of these other devices. So out of 6 devices set up with Apple Pay using the same cards on each only this iPad always reverts back to the old address.

That's very interesting. Clearly, there is something else going on here.

So, I guess the question is: where is it getting the old address from? Is it encoded on the NFC chip inside the phone, or is it pulling it from iCloud?

Can we say, definitively, whether this is in fact a software issue or perhaps a hardware issue?

I even updated my iPad to one of the 10.2 betas to see if that would resolve it but nothing changed. I had previously restored it from a backup having to add the same cards again to Apple Pay on it. Same address popped up.

At at this point I can't see how software will change it. I'm convinced it won't change till I replace this with a new one. Which I've been planning to do when new 12" pros are released.

Got it. I'll wait/see what AppleCare has to say this week.

In the meantime, have there been reports on here or elsewhere that a hardware replacement made a difference?

Also, has anyone been in touch with AppleCare, and was there ever a fix?

I haven't tried deleting the cards from there. But I can't see how that would be any different than deleting them from the device. All the other devices have been corrected without going to iCloud. And the addresses are pulled either from your contact card or maybe Apple ID and they have been changed in all those locations.

If it were an Apple ID/iCloud issue then my other devices signed into my iCloud account should also have an issue. And since my wife's 3 devices that are signed into her own iCloud account, but use my credit cards for Apple Pay, have all been corrected without issue I don't think iCloud is involved.

The process has worked exactly the same on all our 6 devices. We changed our home address on our contact card which got picked up on all devices through each other's iCloud account. The new address was shown in Apple Pay along with the old address which was check marked. We deleted the old address from each device leaving only the new one which was then check marked as the default. But only on my iPad did the old address pop back in when I left that screen. That didn't happen on the other 5 devices.

On the default shipping address the new one stuck so I haven't had any issues with a purchase picking up an incorrect address to ship to. I have to assume at this point that it's a hardware issue, although I have no idea how that could happen.

If and when I replace this iPad I may use iCloud to delete the cards from this one first, just as an extra step to hopefully prevent the new device from picking that address up. And pray!!

Understood. I decided to try deleting AP cards from iCloud as a "Hail Mary" but I regret it didn't make any difference.

What's interesting to me is Card #1 consistently defaults to a different address than Card #2; both addresses are familiar to me but not current.

I wish I had a magic wand to fix this but until I speak with AppleCare (Wed, hopefully) it's a guess as to whether anything will fix it.

For me, the issue creeps up when making in-app purchases, or via web sites (e.g., Apple.com) that require a billing address.

Outside of Apple/AP, I have already triple-check with the bank(s), I don't know what else to do.

When the cards expire, I wonder if that would make any difference since the numbers would be different. Curious.