can't delete billing address from wallet or apple pay

Oso Grande wrote:

PS: One other option I hadn't considered. Is this issue dependent on the bank I/we are using? For example, I have two cards, both with BofA, that will not let me delete the old billing address.

I don't believe it has anything to do with the issuer, at least not for me. I have two cards listed in Apple Pay, each from different banks. Neither one will retain the change to the correct/new address. Both always revert to our previous address. Again this is only on my iPad Pro. My other devices with the same cards are displaying the correct address. I did have to change the address on those devices but that was simple and the old address was easily deleted.

If there were any issue with my Apple ID or my bank accounts none of my devices would have been able to have the address corrected. As it is, something about that iPad has this address wired in permanently.

I had done a restore of the iPad having to re-establish the Apple Pay cards but the issue persisted. I was considering erasing and setting up as new but since that apparently doesn't work either I won't waste my time. It would seem only a new device replacing this one will correct this. My plan is to delete everything from Apple Pay on the iPad first and then do a backup, probably to iCloud, and then restore a new device from that backup and pray.

sberman wrote:

Yes, and I pointed out an article that lists assorted reasons why you may not be able to modify an existing credit card associated with your account.

Unfortunately, none of them apply. Nonetheless, thank you for your input.

So far the issue has not caused me any problems. If I make a purchase from my iPad I do see the Apple Pay screen with the old address, it doesn't say "incorrect," but the transaction completes without a problem because the card issuers have the correct address. And the default ship to address on the Apple Pay screen is the correct one.

Of course if I make the purchase from my phone or watch both shipping and billing addresses are correct so there wouldn't be a problem anyway. In my case if there was some glitch with my bank's or my credit card company's information the phone and the watch should also have the issue. But both of them were verified properly. Even though the old address was shown as well as the new one from my contact card, it was just deleted leaving only the new one as the default.

I have no idea what could cause this with the iPad. But it's only an annoyance for me since it is the only place that address remains and is never used for a transaction.

Also the same two credit cards are verified and in use on all of my wife's devices. Both accounts are mine. As on my other devices her phone, watch, and iPad displayed our old address as well as the new one which was pulled from her contact card. But there was no problem in deleting the old address from each card and selecting the new one. None of her devices reverted to the old address.

Again if this were some issue with an account, Apple ID, credit or bank card company we would have run into it on one of these other devices. So out of 6 devices set up with Apple Pay using the same cards on each only this iPad always reverts back to the old address.

That's very interesting. Clearly, there is something else going on here.

So, I guess the question is: where is it getting the old address from? Is it encoded on the NFC chip inside the phone, or is it pulling it from iCloud?

Can we say, definitively, whether this is in fact a software issue or perhaps a hardware issue?

I even updated my iPad to one of the 10.2 betas to see if that would resolve it but nothing changed. I had previously restored it from a backup having to add the same cards again to Apple Pay on it. Same address popped up.

At at this point I can't see how software will change it. I'm convinced it won't change till I replace this with a new one. Which I've been planning to do when new 12" pros are released.

Got it. I'll wait/see what AppleCare has to say this week.

In the meantime, have there been reports on here or elsewhere that a hardware replacement made a difference?

Also, has anyone been in touch with AppleCare, and was there ever a fix?

I haven't tried deleting the cards from there. But I can't see how that would be any different than deleting them from the device. All the other devices have been corrected without going to iCloud. And the addresses are pulled either from your contact card or maybe Apple ID and they have been changed in all those locations.

If it were an Apple ID/iCloud issue then my other devices signed into my iCloud account should also have an issue. And since my wife's 3 devices that are signed into her own iCloud account, but use my credit cards for Apple Pay, have all been corrected without issue I don't think iCloud is involved.

The process has worked exactly the same on all our 6 devices. We changed our home address on our contact card which got picked up on all devices through each other's iCloud account. The new address was shown in Apple Pay along with the old address which was check marked. We deleted the old address from each device leaving only the new one which was then check marked as the default. But only on my iPad did the old address pop back in when I left that screen. That didn't happen on the other 5 devices.

On the default shipping address the new one stuck so I haven't had any issues with a purchase picking up an incorrect address to ship to. I have to assume at this point that it's a hardware issue, although I have no idea how that could happen.

If and when I replace this iPad I may use iCloud to delete the cards from this one first, just as an extra step to hopefully prevent the new device from picking that address up. And pray!!

Understood. I decided to try deleting AP cards from iCloud as a "Hail Mary" but I regret it didn't make any difference.

What's interesting to me is Card #1 consistently defaults to a different address than Card #2; both addresses are familiar to me but not current.

I wish I had a magic wand to fix this but until I speak with AppleCare (Wed, hopefully) it's a guess as to whether anything will fix it.

For me, the issue creeps up when making in-app purchases, or via web sites (e.g., Apple.com) that require a billing address.

Outside of Apple/AP, I have already triple-check with the bank(s), I don't know what else to do.

When the cards expire, I wonder if that would make any difference since the numbers would be different. Curious.

To answer a few of the comments:

I'm in the UK so definitely different bank than those mentioned.

Yes spoke to Apple and ended up at a senior guy who ran out of suggestions - v helpful but nothing fixed it.

Spoke to card provider and explained and they triple checked everything and definitely old address nowhere to be found.

Surely this must be stuck in the device?

Stuck in the device is the only explanation I can come up with. Even looking at other locations on the same device the credit card info is correct. Only in that Apple Pay screen is that old address appearing.

I have managed to solve this on my device.

1, go to settings- wallet & Apple Pay

2, select the troublesome card

3, tap billing address

4, click edit at top right corner

5, enter a new billing address. Anything I just entered test in first field and random letters in the other fields.

6, select the correct address

7, delete the rogue address and the test address

Hope this works for you and I have remembered my steps well enough.

Doesnt work here either. All addresses except the old address can be deleted and stay deleted but the old one always comes back. Somehow I believe this address was permanently installed to the device. My only solution will be a replacement/new ipad at some point.

So, I took my iPhone to the Genius Bar, along with all the case history I have associated with this issue. The GB employee was bend-over-backwards patient and helpful, decided to replace the iPhone to "rule out the hardware, namely the secure module inside, completely." I can confirm that a hardware replacement made absolutely no difference.

The problem is definitely associated with iCloud as Apple Pay (AP) cannot be utilized unless one signs in with iCloud first. The minute we signed in with my iCloud credentials on the replacement iPhone, bam, the old/erroneous addresses came back.

On the direction of the Genius Bar, I called AppleCare and spoke with another (a 3rd!) senior advisor; this one actually called me back whereas the other two simply abandoned the case altogether, never responded or followed-up after the initial call. He called me on Friday, as promised, and let me know the whole case was successfully submitted to Apple's engineers for follow-up, and hopefully a fix. I sent a screen video capture of the iPhone (thanks Quicktime!), along with several screenshots from both the Mac, and the iPhone.

In the meantime, my Visa card has once again been "possibly compromised" (BofA does this almost annually now) and will be replacing the card towards the end of the month. It will be interesting to see if a replacement card (e.g., number) will represent a fix, or a workaround.

I will post an update if there is a fix but right now my case is supposedly "churning" its way through Apple's engineering department.

PS: I neglected to mention this in my earlier post. I called my bank (BofA) one last time to double-and-triple check there was no lingering remnants of the old billing address, and was put through to a "Apple Pay Department" within the bank. This was new, something or someone I had never spoken to before on any of my earlier calls.

The Apple Pay representative at BofA said they were going to "flush" my information, meaning re-update everything with the current address for all affected accounts. Paraphrasing what they told me, the rep said it will take 24 hours but it usually solves issues relating to Apple Pay and billing addresses, anything further would have to "go through Apple."

In the time since then, there has been no change in AP behavior with regard to the old and current billing addresses; it still defaults to the old billing address. It was worth a shot but now I know they have an "Apple Pay Department" at my bank, something I did not know prior.