can't delete billing address from wallet or apple pay

12/21/2016

I have the same issue and have followed all of the above steps on my iPhone 6S (iOS 10.2), without success. Interestingly, Apple Pay on my iPad Pro is set up correctly with my current address. This issue has been escalated to Apple engineers...

Same situation. Correct billing info shows on my new iPad Pro but will not show up on my iPhone 7. I suspect there is a cache that contains my old address on my iPhone, which I had before my billing address changed.

@papjo I will let you know if/what I hear from AppleCare (Wed at the earliest). My phone was exchanged for an unrelated issue earlier in the year, it did not make a difference in my case.

I did, however, find a small glitch in my bank's address system that seems to have corrected the billing address in the iPhone Wallet app, as well as in the Apple Watch Wallet app. For example...

I will delete any of the incorrect addresses, selecting only the correct one, tender the purchase, and later go back to find all three of the incorrect addresses remain.

SSame issue. Contact card updated. Still showing old options under address in wallet

I removed my old address from my contact long ago and it did not do anything. I even went as far as deleting my contact entirely, which did not help at all.

I've done the same things and it didn't help me, either.

Bingo, thanks.

Please let us know what you discover; this has been extremely frustrating, not only with Apple Pay, but also with the auto-population function when entering shipping address, etc.

PS: @papjo - Have you tried deleting the cards from iCloud.com itself? If so, did that make any difference? I was thinking of trying it but want to know if you've covered that ground already.

iCloud: Remove credit, debit, or prepaid cards from a device

Same issue happened to me with two different cards but from one bank (BofA).

Apparently, BofA had separate addresses for all of my accounts (!!!) so I had to finally call in and speak with someone to get it sorted. At the moment, it works but the obsolete addresses pops up now and again for in-app purchases, sometimes in Wallet, never in Apple Watch. Overall, Apple Pay works fine so I gather this is a "glitch" of some sort.

If you guys do nothing else, remember to send feedback to Apple.

http://www.apple.com/feedback/apple-pay.html

http://www.apple.com/feedback/iphone.html

I already sent one (1) to each link, and again after each update (10.3.1 (14E304). In the meantime, here's hoping for a fix soon.

Your mileage may vary but this is what I've seen so far...

• I've had the iPhone 7+ replaced already (Genius Bar) and tried another Apple ID. I spent two hours with a genius who couldn't understand why it was doing it, either. Issue returned.
• Called my bank (BofA) for the third time, they refreshed/re-refreshed my address in their system, assured me the old address was purged from their system, as well as Apple Pay.
• Tried using Apple Pay on new/replacement iPhone 7 with same CC/Debit card # with Starbucks app to refill my rewards card. Sbux requires your billing address.
• My debit absolutely would not go through with my current/correct address as it did a few weeks ago but would only go through with old billing address; it did not have this problem several weeks ago when I was on phone with BofA, the bank rep (in the Apple Pay Dept, they said) had me test it on the phone and it worked, now it doesn't.

Now, in the meantime...

• My BofA CC card (Visa; not debit) was replaced because of another one of those lovely "security breaches" so I have a new CC # all over again.
• Updated Apple Pay with the new Visa CC#, deleting the old Visa CC# that would perpetually harken back to my old address.
• The new Visa card now only uses my new billing address, the issue disappeared entirely with the new CC #.

I'm not saying it is or isn't Apple Pay itself, or the bank but once the CC # was changed, the issue disappeared entirely for the afflicted card on my iPhone 7+. I suspect when my Debit # gets replaced, the issue will disappear for that card as well.

If I were a betting person, my money is still with the bank (pun intended) as the main contributor to this problem. When I spoke with a senior advisor several weeks ago, he was pretty confident the issue remained with the bank because Apple Pay was less a payment system, more a conduit for payment processing; addresses, in particular, are the business of the bank, not Apple, or so I was told. I'm not saying he is wholly accurate but when I spoke with the bank (BofA's Apple Pay Dept. Yes, literally.), that point was confirmed as accurate.

Your mileage may vary but I suspect this is what happens...

The Digital Card CC # that Apple Pay creates is obviously tied to the bank; the bank confirms or rejects billing addresses; Apple Pay keeps the last "known good" address; New Addresses that check-in as "good" replace the previous good address so long as the bank doesn't reject it. Apple has little-or-nothing nothing to do with the information flow between the Digital CC # and the bank but keeps track of "known good" material. When I reset/restore an iPhone, it keeps the last-known good card, and asks for the 3-digit code on the bank of the card to confirm it.

The only way to truly know is if someone who has a competitor or Apple Pay (Samsung? Android?) and sees if the same behavior as we are seeing with Apple Pay holds-up. I'm willing to bet it does, and it's the bank that is causing the problem for most of us.

In the meantime, the best workaround I've seen, while hardly ideal, is to get a replacement card from the bank. That really fixed it for me, and this was after three (3) separate calls to BofA'a "Apple Pay team."

Good luck, friends.

Like you the address on my iPad is correct! But will not update on the iPhone6 plus.

I have tried every solution in this entire thread and nothing has worked!

Please keep us posted on a fix IF you get one.

Lora

Already done all of that and, for good measure, even asked Siri to take me home and the address she used was current.

So this solution still didn't work.

In my contacts everything is correct and all former addresses have been removed.

That's very odd. I had the same issue as the main forum post. Deleting old address from Apple Pay just to have it reappear over and over again. Then it dawned on me that my iPhone address may be old so I a google how to change my iPhone address and was told to change my personal contact information in my contacts. I did that in my personal contacts went back into Apple Pay deleted the old address and clicked done in the upper right corner. Do not click cancel in upper left as I did that by accident first. It was then gone. I also had the issue where my new address was their twice so I deleted both of my new addresses and clicked done in the upper right corner went back in and my new address reappeared from my contact list once and all other addresses were removed . Dumb that Apple Pay pulls from your contact list address but this was the solution for me. Since this didn't work for you I would go into an Apple Store and see if they can help you figure it out. Others should try this since I'm 100% positive this worked for me and was the exact issue from the main forum post.

To make it more interesting, the address under Apple Pay in settings is correct. It's only incorrect in the wallet app. And it will NOT uodate. I've updated the address everywhere I can think of including Apple Store, iTunes, contact card, etc. I've deleted the card, deleted my contact and still it pulls an old address.