Itunes store layout messed up after upgrade to 12.3

There appears to be an issue at Apple End nothing to do with your system

I have the same issue, on two different Macs (iMac and Mac Mini). Since this morning, and I did not install anything new, when I open iTunes, the top scrolling banner with the latest Movies, TV show or music is working fine, but the lower part where all the usual items icons with tiles are is completely scrambled, looks like it is all in one column.. and when I choose a topic... there is a very messy overlay of text and images... very bad. Completely unusable. As I did not install anything and it happens on different machines, it looks as an issue at Apple side.

I am on OSX El Capitain 10.11 . iTunes 12.3.0.44

Anyone know if Apple have said when they expect to solve this problem?

Just called support again -they say it a server issue which they are working on.

I reported this last night and hoped it would have been fixed by now -the Apple status page reports everything is fine, when it not for a number of users.

I have seen people saying they have been advise to remove and delete files and saying this is nothing to do with Apple side of things - seems odd that so many of us are having this issue - I'm going to sit tight rather than start messing around with files

Sensible. Me too. Thanks for you help!

Me too. I upgraded to el capitan and now I can't use the store. Reinstalling etc doesn't solve a thing. Hopefully apple will sort you it soon.

Same is happening to me, and I haven't updated to El Capitan yet. It's pretty annoying, I can't listen to any clips and search is all messed up.

Exactly the same here. Two macs iMac on El Capitan, Mac mini on Yosemite - same as Gianguido's screen shots. Started on Saturday with nothing new installed on either machine. Looks like it is trying to show the mobile version on a desktop as you get glimpses of the correct layout when you first enter the store but it then reverts to this single column version.

Doesn't look too good Apple! Been three days now!

Yep I'm also seeing the same issue. Macbook Pro Retina 15" + iTunes v12.3.0.44. Haven't upgraded to El Captain yet. Problem has persisted for around 2 days.

Would be great to see an update about the issue from Apple on here...

I fully agree. It's annoying and lasts far too long, without even the slightest update or news from Apple.

Just off line now from a very long call with Apple support (level 1, 2, 3 and 4). Finally they realized they have the same issue on their end and will notify the iTunes Store folks about the matter. Hopefully it will get fixed soon.

The issue had been fixed from the Apple servers side. if when you open iTunes you still see the same messed up screen, you need to manually clear the iTunes cache... for a Mac, need to close iTunes, open finder, get to Library folder and clear in the cache folder anything has to do with iTunes ( com.apple.iTunes) and then restart iTunes.

On Windows it cleared cache automatically.

Just to add for a Mac the folder to delete is in Users/yourhomefolder/Library/Caches/com.apple.iTunes.

otherwise this worked for me! Thanks Gianguido.