iOS 9.1 causing app store issues

Hey guys had this nasty bug from even the last beta to downgrading to 9.1 normal. It is terrible I tried everything on here and that I know of even full recoveries to no avail. So many forced restarts. I noticed because of apple music but than couldn't download updates or anything. You can get them to work if you network setting reset or force restart for a few minutes. The only solution was to put my phone and iPad down to 9.02. Download it and do it before apple stops supporting it. It's easy to downgrade its just like an update. Download it to like your desktop and you can download it from many places and when you go into iTunes on a desktop and go to click update hold down option key on mac I think ctrl on windows and pick the update on your desktop. The first time it told me my firmware was not correct and wouldn't download but I did it again and it went through so don't give up as long as you download the right one for your device you should be good. And don't update until this thing is fixed it is truly a nasty bug and I love apple really missed my apple music but I was close to throwing my phone at a wall. Was very annoying bug and I have a lot of patience hopefully they have a fix or patch soon. Good luck everyone.

Just confirming this was my exact experience after upgrading my brand new iPhone 6s to iOS last week. iCloud services were unaffected, but everything associated with my Apple ID was at best unreliable and at worst, unusable. Here's a list of the symptoms I compiled as I spent three days troubleshooting my iPhone:

• Touch ID setting for App Store Settings doesn't work
• App updates stuck - won't download until after hard reset
• Music won't download / stream until after hard reset
• App Store upgrade list is incorrect / changes / empty
• Unable to sign into the App Store after signing out. Can only sign in after hard reset.
• Can't view Apple ID from iTunes & App Stores settings
• Sync won't stop on iPhone even when iTunes sync (via cable) is complete, then iTunes is unable to begin another sync
• Apple ID in iTunes & App Stores settings is greyed out - unable to sign out
• Can sign in to FaceTime and Messages with my Apple ID, but cannot with Music app
• Show Apple Music option is missing from Music settings

Some of these symptoms would come and go, usually improving after a hard reset, but reappear soon after. Very frustrating. They didn't resolve when I wiped my iPhone clean and restored as a new phone, so I know it wasn't bugs carried over from an old backup. I finally restored my 6s to iOS 9.0.2 and everything worked as it should. I'm keeping it that way until I know otherwise.

Just for giggles I've wiped and restored my old iPhone 5 to iOS 9.1 as a test dummy. It's not quite as bad as my 6s was, but anything associated with my Apple ID is quirky and unreliable. This is the first time I've had such major issues with an OS update - Mac or iOS. Can't believe this got through unnoticed and then released.

Found a temporary workaround to re enable cloud connectivity/ updates. It's not ideal but it works and you won't lose your past purchases. Follow the steps below. Note you will need a secondary email address that isn't tied to your Apple account.

1) Go to AppleID and create a new Apple account then verify this account via email.

2) On your device go to iCloud family sharing and enable this account as a family member with all privileges

3) Validate this family member via the verification email

4) Now you can use this new Apple account for itunes downloads, updates and Apple Music (note all your previous purchases will show as free download)

5) Sigining into Game Center with your old Apple account will sync all your game saves on the new Apple account

6) Voila! It's not simple but it works.

Hopefully Apple fixes this issue in the next update or we may all be going to new Apple accounts. I think this only happend to certain Apple IDS. Not sure if it was linked to iCloud backups or family sharing since I had both enabled when I did the update. We are definitely certain it is a Apple ID &9.1 corrupted connection to apple's iCloud. Just not sure what's the common denominator.

Note if you go to the Apple Store please show this thread and maybe we can get this error escalated!

Good luck!

From a different thread, here's something to try to see if it helps:

Re: iPhone 6+ | iOS 9.0.1 | icloud music library just won't load - can't sync music from itunes | MUSIC IS COMPLETELY BR…

Briefly, make an encrypted backup to iTunes. Then wipe your phone and set it up as new. Log into iCloud, Apple Music, App Store, iTunes Store, etc. Once you're all logged into those services, play around with them to see if they work or not. Regardless of whether they work or not, proceed to restore from your encrypted backup (DO NOT wipe your phone before this step - you are restoring from your backup ON TOP of the "new" iPhone you just created and logged into).

See what happens and if issues get resolved or not.

This was my solution from a earlier post after setting up the new Apple account so I didn't lose all my apps and it has been working. See below.

HansTnTNov 4, 2015 6:30 AM Re: iOS 9.1 causing app store issues
Re: iOS 9.1 causing app store issuesin response to Drashad86

Found a temporary workaround to re enable cloud connectivity/ updates. It's not ideal but it works and you won't lose your past purchases. Follow the steps below. Note you will need a secondary email address that isn't tied to your Apple account.

1) Go to AppleID and create a new Apple account then verify this account via email.

2) On your device go to iCloud family sharing and enable this account as a family member with all privileges

3) Validate this family member via the verification email

4) Now you can use this new Apple account for itunes downloads, updates and Apple Music (note all your previous purchases will show as free download)

5) Sigining into Game Center with your old Apple account will sync all your game saves on the new Apple account

6) Voila! It's not simple but it works.

Hopefully Apple fixes this issue in the next update or we may all be going to new Apple accounts. I think this only happend to certain Apple IDS. Not sure if it was linked to iCloud backups or family sharing since I had both enabled when I did the update. We are definitely certain it is a Apple ID &9.1 corrupted connection to apple's iCloud. Just not sure what's the common denominator.

Note if you go to the Apple Store please show this thread and maybe we can get this error escalated!

Good luck!

Yes my ipad had similar problem when I noticed it. I do think its a bug in the new OS with apple id. I kept saying that to apple but they can't see that they so a fully functioning apple id. I even changed my password and security questions with them. Again the only thing that worked was downgrading to ios 9.02

tthere is a 13 page thread in the apple music forum about this exact issue. It started happening to me after updating to 9.1. the exact problems everyone here described. Hard reset would only offer a temporary fix. Even restored My phone as new in DFU mode. Finally took it into the apple store. Overheard one saying "he has the Apple ID issue" and they knew exactly why I was there. Felt surprising because I had not heard of the issue except for on these forums. They ended up giving me a new 6 plus with 8.4.1. They told me not to update it until a fix was released and the genius escalated the issue to engineering. My phone on 8.4.1 is running flawlessly but I'm still ****** because I can't pair it with my apple watch until i update. Hopefully a fix is coming soon so I can use my watch again and have the latest software. Public beta 9.2 doesn't work so don't try it. Hopefully there is a fix out there for us

So, after one week of trying all suggested solutions in this thread and bouncing between US and Russian Apple support I gave up on fixing this problem.

I came up with following workaround:

1) create new ID

2) put old and new ID in family sharing to save all purchaces

3) transfer all data from old icloud to new icloud.

4) delete apple music subscription from old id and buy for new id

I know it is not convinient, but at least my iphone is not that useless brick anymore.

Using iOS 9.2 public beta right now btw.

I've reset the phone to factory default then setup the phone as new. That did work for me for about a day and then the problem started happening after I started using Apple Music. I've also been to the Genius Bar and had the phone replaced. That also worked for about a day then the problem started happening again. I've talked to Apple support and still waiting back from the engineering team which I was told will take a couple of days. i have also upgraded to 9.2 beta 3 And the problem still exists.

MY temporary workaround that has been working so far is to:

create a a new Apple ID

from the main account add the new ID to the family

sign in to the iCloud from the iphone with the new account (you will have to sign out from the main ID) and accept the invitation

you can sign out from iCloud and sign back in with the main account

sign out of the App Store

restart phone( might not have to actually do but this is what I did)

sign in to the App Store with with the new ID

everything works again ( links in email, apple Music, App Store downloading, password settings for App Store )

if you want Apple Music to work you will either have to upgrade to the family plan or sign up for the free trial on the new account an hope Apple will fix this problem within the trial.

I had two-step verification enabled. I disabled it, hard reset my iPhone 5 with 9.1 installed and logged into my Apple ID. Everything is working pretty slick right now, we'll see if it stays that way...

Well, after read you guys; i tried again: log out my alternative family sharing account, reboot and log again with my primary app store account. IT WORKS! App Store works again, purchased list works, iTunes Match works, In-App restoring too. But see, i made this trick before, and it works for just few hours, so, before to consider this bug fixed, we have to wait a couple days.

I have to say: its working on my iPad Air 2 with iOS 9.1 and works too, on my iPhone with iOS 9.2 Beta 4. It seems iOS version was not the problem. I hope this fix last forever.

I updated my 6s to 9.2 based on answers I got from the beta testers who said their devices were running ok once the Apple server issue was fixed. The only thing I noticed after updating from 9.1 to 9.2 was that I needed to sign in to iCloud, and iTunes Password setting disappeared again. The fix for the password setting disappearance was to log out of iCloud and iTunes, Hard Reset, log in to iCloud, log in to iTunes. After I did that iTunes password setting reappeared. As far as app store issues - didn't have any after updating to 9.2. It's been 4 hours since I updated and no issues to report so far. I have two other devices running 9.02 that I don't plan to update just yet. I'm going to see how my 6s behaves with 9.2 for a few days.

So I haven't had a chance up until now to describe the latest with what's going on with my phone.

So, I had a ticket with AppleCare regarding all these issues and had described to them all that I had done in an effort to not have to wipe and restore.

I was actually connected to a tech who basically told me to try two more things and if those didn't work, then the next step would be to just replace the iPhone 6s under warranty for an assumed hardware defect, though it was very unlikely that it was hardware. Regardless, she agreed that was the only other option to try if nothing else worked.

She had me log out of and then back into iCloud - that didn't resolve the issue.

She then had me wipe and restore to 9.1 - that also didn't resolve the issue.

So, b/c of my work schedule, etc., I had them set up an Express Overnight replacement for the 6s under AppleCare warranty.

So I received the iPhone on Friday. I was happy to find out that it was still at 9.0.2 but unhappy to learn that Apple stopped signing 9.0.2 that same day.

So, if I were to upgrade the new phone to 9.1 to see if my problem was magically gone, I would no longer be able to go back to 9.0.2 if the problem was still there.

Thus, I ended up just backing up my old iPhone (which I had downgraded to 9.0.2 and in which everything was working except for the Health and Apple Watch issues that I believe I've either posted in this thread or another thread) and then restoring the new phone with my backup.

Of course, the new phone was working fine b/c it was still at 9.0.2 though, again, my Health/Apple Watch issues remained.

What I then realized is that I still have my old iPhone around to test (I have to send it back to Apple within 10 days to avoid an $800 non-return fee).

So, what I did was upgrade my old iPhone to 9.1 via iTunes. I did this on Saturday.

Surprisingly, not only did all the issues go away, but all my Health data that I had accumulated since the launch of the Apple Watch magically came back. I was not able to test the Apple Watch issues (sync issues) b/c I had already unpaired it from the old phone and paired it to the new phone and I wasn't about to go through the whole process again (those of you with Apple Watches know how dog slow this process is).

Anyway, this was on Saturday and as of right now (Sunday evening), the old iPhone is going strong under 9.1. Granted, I'm not using that phone constantly b/c I've already started using the replacement phone. But, I test the App Store and Apple Music every few hours and it's working fine. I don't know if I used it as my daily phone what would happen.

Now, the new problem that has been created is that the replacement phone they sent me is locked. It was supposed to be unlocked b/c the 6s it was replacing was unlocked (I bought it via the iPhone Upgrade Program). So, a new ticket was created with AppleCare for their network engineers to get the replacement iPhone unlocked.

The problem is going to be that when I get notified by the CSR that the unlock is done, the only way to verify the unlock is to wipe and restore via iTunes. And, since 9.0.2 is no longer being signed by Apple, I will be forced to go with 9.1.

That is going to be my dilemma.