iOS 9.1 causing app store issues

OMG, ktorster,

Can it really be that simple? I just went to my Apple ID and turned off two-step verification. Logged out of my son’s ID and back into mine. Didn’t work at first, but after a reset everything began to go well on my iPhone 6S Plus (running the version I got busted for mentioning):

1. App Store working correctly and recognizing my purchases.

2. Apple Music working correctly (including iCloud Music Library / iTunes Match).

3. Pandora works.

4. Frozen Free Fall works.

5. My car, an Acura TLX, now recognizes the iPhone (used to say “Unsupported”).

Have some iPads but won’t mess with them for now until after I see whether this fix holds and starts working for a substantial number of people on this thread.

Hope we are getting close to a green checkmark. I’ve almost got a smile on my face.

IOS 9.1 Had turned on Restrictions Go to Settings - Restrictions- Disable Restrictions or go through and disable for apps games ect.

On all 4 of our family phones (6plus, 5s, 5c), a few hours after each upgrade we lose the ability to use almost anything Apple.

Apple Music doesn't play, App store acts the way you describe. A complete cluster-F.

Downgrading all our phones to 9.0.2 was the only thing that helped.

I'm furious. I've never had an issue like this ever on any of our phones.

For people still experiencing this problem and haven't downgraded back to iOS 9.0.2 like me, there is a very temporary fix that consistently works to be able to update or download a few apps. If you sign out of your App Store account, power off and on your iOS device, and sign back into the App Store (if you're experiencing this bug then you won't be able to sign back into the App Store until you restart the device), there's a variable amount of time where everything works as normal, but it usually only lasts for about a minute or so, so you can download and update a few apps as long as you're quick about it.

I've been experiencing this problem for about a week now and went to the Apple Store days ago and they won't be able to fix the problem. Installing iOS 9.1 from a Mac and not restoring from a iCloud backup won't help (I tried both). The only thing that seems to work is to downgrade to iOS 9.0.2 which they won't be able to do at the Apple Store. I still encourage you to go to the Genius Bar appointment just to spread awareness of this problem; maybe even show them this thread as some unofficial documentation for it.

As a side note, I really hope Apple releases a software update before 9.2 that fixes this. I can kind of deal for the time being with the App Store problem but not being able to use Apple Music, one of my most used apps, really *****.

Man! Finding this post makes me feel sooooo much better. Also makes me sad.

While I was still running 9.0.2, I did an OTA iCloud backup. Then I made an encrypted backup in iTunes. This was Oct 21. Then I updated to 9.1 OTA and noticed it was freezing on me. A couple of my apps weren't opening anymore (apps that had in app purchases and paid up to remove ads). Some apps were fine. My music was all still there, but nothing would play. Everything was stuck on 0:00 for the time. I decided to do a restore from my itunes backup, and thats where it got bad. None of my apps were installing, they were all sryck at waiting. I tried a couple hard resets, but no go. Also noticed none of my music was populating, and family sharing would not turn on. I was able to get my apps installed again through another iTunes restore, but then I noticed my apps were not updating in the App Store app.

I called Apple Support and spent a total of 6 hours on the phone over the course of 3 days. They used screen sharing while I had my iPhone connected to my MacBook Pro to see me try setting the phone up as NEW and that it doesn't work. We created a new iTunes account, and everything worked fine. Tried with my regular account, and no go. I was told, "Apple really dropped the ball on this one" about a week ago. Still waiting for an update.

MidwayFlux wrote:

I Was told by an iTunes Sr. Advisor that "Apple really dropped the ball on this one" after 5-6 hours on the phone. They told me not to bother going to an Apple Store because this isn't hardware related, that it's an issue with iOS 9.1, although neither of the two 9.2 betas fix this in any way at all. Two different iPhones both with the same problem as soon as 9.1 was installed. I had my iPhone connected to my MacBook Pro and was sharing my iPhone's screen through QuickTime and the Apple tech was connected through Screen Sharing. We set my iph 6S up as new, created a new iTunes account and everything worked fine when I tried downloading some other free apps. We again set it up as a new phone and then I signed in with my regular/normal iTunes account and it wasn't working; same issues as everyone else.

I've also noticed that any photos I've added in the photo app on my MacBook Pro show that they've been uploaded, but when I go to iCloud.com/#photos, nothing I've added are there. Music I've added to my iTunes library looks like it's been matched, but I can't tell if it has. Nothing plays on my 2nd device, my Apple TV isn't showing any updated music, and my iPhone doesn't show any music at all. iTunes shows that I can listen to music through the cloud, though, like how it does for my bookmarks and stuff under the info section.

One of the techs I spoke to told me to just create a new Apple ID. Knowing the answers ahead of time, I asked her if ALL 1187 of my Apps would be available on that account for me to download. She said no. I asked if my iTunes Match library would be available under that account, and she said no. I asked her if all of the movies and TV shows I've purchased would be available, and she literally told me, "Yeah, I get it.." and I said "Apparently you don't!"

So yeah. I was told not even to go to the Apple Store because they have no solution.

Bull.

I would like to say to all of you my friends who also have the same problem on the iPhone. I mean I have checked daily this discussion here in this list but only now decided to also write to join this fight. Let announced that the My Apple ID with uol.com.br problem is, and I created a new Apple iD gmail.com it is working properly. Of course this new Apple ID is provisional until Apple can fix this terrible flaw in iOS 9.1. Would very much appreciate this discussion with Apple understand that this is not an isolated problem but a problem that is affecting many people in the world but they are not reporting her the problem and just follow the discussions mainly because they are not in the USA. For registration of my problem I had this problem with the iPhone 5s but managed to solve making it and the downgrade to iOS 9.0.2 but bought a new iPhone 6 and upgraded it to 9.1 and it was a moment that could not downgrade, which in fact it was only solution and that unfortunately Apple no longer allows accomplish. Finally I want to say I'm awaiting a solution from Apple and that at least recognizes this problem right now and apologize for their lack with all of us who had this problem that brings us both disorders. I apologize for my English translated by Google.

I've been having this issue as well, more on my iPad than iPhone for whatever reason.

Like you I'll end up with a dozen or more updates that look they downloaded but never installed (download circle is complete), and it'll stay that way indefinitely. I have learned that you can individually, a few apps at a time, click the square in the middle of the circle to cancel the update. The circle then returns to the 'Update' button. Click the update button and it should download and install.

Just want to update everyone: I took the plunge and downloaded the ios 9.2 beta 4 and got off the 9.02 since everyone is saying its fixed. It seems to be fixed so far and everything is working even my music came back to the apple music although no itunes match still that might not have anything to do with this problem I gotta check something on that. I can download apps as well. The only thing I have is a buggy apple music app. It seems to freeze all the time but it hasn't stopped playing music. I heard the apple music was buggy I never had that but now I do but as long as I can play music I 'm ok. Gonna do my ipad next I'll let everyone know if it stays this way.

x Loadie x wrote:

i am new to apple, just got my iPad mini in September.

ios 9 didn't give me any problems, neither did 9.0.1, nor 9.0.2. however 9.1 is a very different matter; as has been detailed at great length on this thread I too am suffering from the same issues - game centre won't load, and any game linked to game centre won't load, all downloaded apps display the cloud with arrow symbol and register as not on my iPad, I can't download any apps from the App Store nor can i download anything from iTunes. plus iBooks now won't load.

this all happened within a day of installing 9.1 (minus the iBooks issue) but seemed to resolve itself soon after. but from 2 days ago all these issues are now extremely prominent, including the special bonus of iBooks now not working too.

as a new member to the apple club i can say I'm not particularly pleased; apple products are (generally) very good(from what I hear) but how can anyone be expected to stay with Apple if you can't access any of the apps/tunes/books?

i can only hope that 9.2 is actually a finished (and thoroughly tested/bug fixing) update. ☹️

Try signing out of iTunes via the Settings app, rebooting, and signing back in.

x Loadie x wrote:

so the sign out, reboot, sign in method does work, but only for about a day before all the issues resume. the sign out, reboot, sign in still works (for now) but it's not exactly ideal (which is what Apple products are supposed to be), but it's better than nothing

Signing out, hard reboot, and then signing back in again worked for me. Haven't had any issues since then. Whatever day all of the Apple Services were down when people started reporting that this is fixed.

I am glad the issue was resolved for a few. Today, I had this "cannot connect to app store" issue on my wife cell phone and I searched the forums and etc but couldn't find a solution that helps to resolve my issue. Then I started thinking what changed since last two or three days since I upgraded OS to 9.2 a while ago. Finally figured the synch up, and other devices sharing same apple id. First thing I did was I turned off the devices whatever were this iPhone was synched up with up. But that didn't resolve, finally I noticed iPad mini2 was sharing same apple id as this iPhone was using so I turned iPad off and "BINGO". Everything started working on this iPhone after a minute.

My friend had same issue that he asked earlier thought I could help but couldn't due to busy with the work but now our phone impacted so my wife wanted fitbit charge configured right away and that's when I we noticed this issue. Called my friend and explained this temporary fix, he tried and it worked for him as well.

I thought I would share so at least this can help one of them like us. I am sure, this may not be right resolution for the most but maybe works this temp fix for few people here and there until Apple comes back with a permanent fix. Good luck 😎.

iPhone 6 running 9.1 same issue. Took it to Apple Store Perth. They reset software. No go. Finally gave us a new iPhone running iOS 8.4. No issues with app store or iTunes.

I Was told by an iTunes Sr. Advisor that "Apple really dropped the ball on this one" after 5-6 hours on the phone. They told me not to bother going to an Apple Store because this isn't hardware related, that it's an issue with iOS 9.1, although neither of the two 9.2 betas fix this in any way at all. Two different iPhones both with the same problem as soon as 9.1 was installed. I had my iPhone connected to my MacBook Pro and was sharing my iPhone's screen through QuickTime and the Apple tech was connected through Screen Sharing. We set my iph 6S up as new, created a new iTunes account and everything worked fine when I tried downloading some other free apps. We again set it up as a new phone and then I signed in with my regular/normal iTunes account and it wasn't working; same issues as everyone else.

I've also noticed that any photos I've added in the photo app on my MacBook Pro show that they've been uploaded, but when I go to iCloud.com/#photos, nothing I've added are there. Music I've added to my iTunes library looks like it's been matched, but I can't tell if it has. Nothing plays on my 2nd device, my Apple TV isn't showing any updated music, and my iPhone doesn't show any music at all. iTunes shows that I can listen to music through the cloud, though, like how it does for my bookmarks and stuff under the info section.

One of the techs I spoke to told me to just create a new Apple ID. Knowing the answers ahead of time, I asked her if ALL 1187 of my Apps would be available on that account for me to download. She said no. I asked if my iTunes Match library would be available under that account, and she said no. I asked her if all of the movies and TV shows I've purchased would be available, and she literally told me, "Yeah, I get it.." and I said "Apparently you don't!"

So yeah. I was told not even to go to the Apple Store because they have no solution.