Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

iOS 9.1 causing app store issues

hello, i have updated my iPhone 6s to IOS 9.1, which claims to fix in issue with app store downloads and game center log in.

strange enough, i started having these issues after the update, i never faced it with IOS 9.0.2. now i'm unable to use the app store for any download, and i can't access game center either. i'm even facing some wifi connectivity issues. so basically, IOS 9.1 gave me the issues that it was supposed to solve 😕

i have tried hard resets and restores, i have lost some valuable data and apps along the way, nothing worked. i'm using iTunes on my macbook to install apps for the time being. but any idea how to fix this ? never in 6 years i faced issues with iPhones. so i guess now apple have broken my virginity.

iPhone 6s, iOS 9.1

Posted on Oct 23, 2015 3:24 AM

Best reply

pinkoos

Level 1

28 points

Posted on Oct 23, 2015 8:21 AM

It seems I may be having the same issue, though I haven't had a chance to restore yet (I'm trying to avoid that).

I've tried rebooting the iPhone (6s), resetting network settings, signing out and then trying to sign back in, which sometimes it will let me sign in, but most times it just doesn't do anything.

App Store says I have no purchases, Apple Music doesn't recognize that I'm on a Family Plan (I'm the creator of the Plan), etc. This is all when it does happen to let me sign back in.

View in context

281 replies

ktorster

Level 1

8 points

Oct 26, 2015 11:59 AM in response to Jackleg23

Fixed all our problems immediately.

In 9.0.2 everything works as it should.

Drashad86 Author

Level 1

5 points

Oct 26, 2015 1:46 PM in response to pinkoos

Strange enough, after i downgraded, my gf was using my phone for texting, and she got the update to 9.1 notification, so she pressed update..

my iphon updated again to 9.1, but this time it works perfect, app store is not just downloading, it's actually faster than ever, battery life is way better, and everything else is just working fine.. Only after the update, a couple of apps disappeared, but i downloaded them again with all their data still saved on my phone. This whole thing was just a strange experience :/

Oct 26, 2015 2:18 PM in response to Drashad86

Are you sure that it's consistently working? Something that I completely forgot to mention is that for short periods of time (and one long period of time) things would work fine but would later break after some time. For the most part though it's consistently broken.

Oct 27, 2015 8:02 AM in response to Jackleg23

IOS 9.1 Had turned on Restrictions Go to Settings - Restrictions- Disable Restrictions or go through and disable for apps games ect.

Oct 27, 2015 9:15 AM in response to Struthunter

That has nothing to do with this problem. I've never had, and still don't have restrictions turned on anyway.

Oct 27, 2015 12:35 PM in response to Drashad86

For people still experiencing this problem and haven't downgraded back to iOS 9.0.2 like me, there is a very temporary fix that consistently works to be able to update or download a few apps. If you sign out of your App Store account, power off and on your iOS device, and sign back into the App Store (if you're experiencing this bug then you won't be able to sign back into the App Store until you restart the device), there's a variable amount of time where everything works as normal, but it usually only lasts for about a minute or so, so you can download and update a few apps as long as you're quick about it.

Oct 28, 2015 9:14 AM in response to Drashad86

I am having this same problem, across all my devices that are on 9.1.

Symptoms include: No "download" or "get" or any icon in the usual place near apps on the app store, and download icons (cloud with an arrow) for apps that are already installed on the phone. Trying to install an app or an update just hangs. Apple Music: you try to play a song, and it hangs on the playing screen for about 30 seconds before going to the "You have to join Apple Music" screen. The radio tab doesn't load. It's not possible to got to any of the Apple ID screens (through music or through the settings app)--it's just white.

pinkoos

Level 1

28 points

Oct 28, 2015 9:17 AM in response to John Bergmayer

Pretty much exactly the same issues I was having.

Surprisingly, the iTunes store app was working fine.

Oct 28, 2015 10:18 AM in response to John Bergmayer

Yup, same thing I'm currently going through. I actually found out something to make things a little tolerable for myself even though it's still not a real solution to the problem. If I stay signed out of the App Store account I can listen to the Apple Music radio stations (my favorite part of Apple Music) and App Store updates are designed to still download even if you're not signed in. If you want to download an app not on your device you have to do the trick that I mentioned in my last post.

Oct 28, 2015 10:16 AM in response to pinkoos

I actually never tried to see if the iTunes Store is working since the only thing I ever purchase there is the Movie of the Week sometimes.

ktorster

Level 1

8 points

Oct 28, 2015 12:00 PM in response to Drashad86

Wondering if this is somehow Apple ID related as it did the exact same things on 3 of the 4 phones in my family (a 6+, 5s and 5c...my other son never updated his 5s).

I even didn't get the chance to turn Apple music on or off as the option doesn't even exist.

I'm going to stay downgraded on 9.0.2 until I hear on this thread that 9.2 fixes this.

Oct 28, 2015 12:38 PM in response to Drashad86

I was actually mistaken with my last post. I can't listen to radio stations unless I'm signed into the App Store account which is the same as the Apple Music account 😟

Drashad86 Author

Level 1

5 points

Oct 28, 2015 1:19 PM in response to Drashad86

ok..i posted above that downgrading then upgrading again got the phone working fine. but it seems like that is just temporary, as the app store is messed up again on 9.1, so the best option is stay on 9.0.2... this seems to be a wide problem and seriously frustrating. seems like apple have heard of the issue, that's how come they are yet to stop signing 9.0.2. so i'm going back to 9.0.2 and staying there till this is fixed.

but seriously apple since IOS 8, the platform have got more rich, but the richer it became, the less reliable...

dbarsi

Level 1

10 points

Oct 28, 2015 2:06 PM in response to Drashad86

I think this is an App Store and iTunes problem across iOS and OS X. I am unable to sign into the App Store from my iMac and unable to download and purchase music from iTunes on iMac as well as from my Apple devices running iOS 9.1 (iPhone 6s and iPad)

pinkoos

Level 1

28 points

Oct 28, 2015 2:08 PM in response to dbarsi

No, the App Store is having issues right now. It's all over the web at this moment.

The problem we're talking about started after 9.1 upgrade.

These are two mutually exclusive issues that happen to be going on concurrently.

iOS 9.1 causing app store issues