iOS 9.1 causing app store issues

hello, i have updated my iPhone 6s to IOS 9.1, which claims to fix in issue with app store downloads and game center log in.

strange enough, i started having these issues after the update, i never faced it with IOS 9.0.2. now i'm unable to use the app store for any download, and i can't access game center either. i'm even facing some wifi connectivity issues. so basically, IOS 9.1 gave me the issues that it was supposed to solve 😕

i have tried hard resets and restores, i have lost some valuable data and apps along the way, nothing worked. i'm using iTunes on my macbook to install apps for the time being. but any idea how to fix this ? never in 6 years i faced issues with iPhones. so i guess now apple have broken my virginity.

iPhone 6s, iOS 9.1

Posted on Oct 23, 2015 3:24 AM

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281 replies

Nov 7, 2015 10:52 AM in response to MidwayFlux

small bit of hope for you- a guy on another thread indicated he'd been contacted by an Apple engineer who wanted to use his Apple ID for a test device. So it is being worked on, when the patch will see the light of day is another matter....


Want to endorse Hans' solution up above, worked for me. If you log out of App Store you can stay logged in on Game Center with no connectivity issues, all your saves and scores come back. Started a three month free trial on the new ID for Apple Music and used family sharing to grab a couple app purchases I was missing. Pretty clunky but gets the job done while waiting for a long term fix.

Nov 7, 2015 11:43 AM in response to walter132

They've got my Apple ID and info to test, too. I was moved from iOS support to iTunes support and then back to iOS support and now back to an iTunes senior adviser. Been calling and emailing back and forth. I'm trying everything they've asked and I've let them know everything I've tried and noted any changes or any other little odd occurrences. Whatever I can do to help.

Nov 8, 2015 12:29 PM in response to Drashad86

Experiencing all the same issues here: can't download free apps, can't download previously purchased apps from app store. I was running 9.1 on iphone 5s 16GB for over a week with no issues, then suddenly the app store started showing up with no download buttons, or cloud icons if I hard reset the iphone. Apple Music would hang and after logging out of Apple Music I was unable to log back in. Tried restoring the device; setting it up as new user; tried everything already mentioned on this thread - nothing worked. I chatted with an apple senior level tech for three hours, tried everything Apple Support suggested and still could not download apps through my phone. I can download apps through iTunes and can load the apps to the iphone through iTunes but I can restore purchases, and some apps won't respond, e.g. Pandora. Pandora just hangs and won't open; Google Play Music will stream but I can't download playlists (that option disappeared). Since I was getting ready to upgrade my iphone I did not take my phone to Apple Store. My new iPhone 6s 128 GB arrived two days ago, I logged in with my apple id and everything was good. I was able to download my apps, restore purchases, and download free apps. So, it appeared the issue was hardware, but then I updated from iOS 9 to iOS 9.1 and now I'm back with all the same issues I had with the iPhone 5s. My family has two other iPhone 5s' phones running iOS 9.1 and they are working perfectly.


It would appear that the issue is with iOS 9.1 - but it also has something to do with Apple ID's on iOS 9.1. And I can't help but wonder if Apple Music has something to do with it too. I had an Apple Music subscription and my family members do not. I cancelled Apple Music because it wasn't working right when my app store issues cropped up. I'm planning a trip to the Apple Store with my new iPhone 6s because it's just frustrating that I can't download from the app store, or re-download my purchased apps. I'm hoping the Genius Bar can remove iOS 9.1 and get my phone to work again, or get the iPhone replaced.

Nov 10, 2015 4:26 AM in response to ktorster

I believe this could work, but I ran into trouble with it being logged in to the master ID on iCloud and the secondary on itunes. Like basically when I tried to authorize the secondary ID iCloud said "but you're already logged in." Basically it works if you log out of your original iCloud, grab anything youre missing and then log back in (I need my original iCloud login, tons of data I use daily in there). In other words very clunky and not a long term fix.

Nov 10, 2015 6:07 AM in response to ktorster

I'm using beta iOS 9.2. Same problems as 9.1 plus my car's audio system says the phone is "Unsupported". My workaround is to be signed into iCloud with my ID and into the stores with my son's ID (were linked on a family plan). Mine is an older ID with "mac.com", my son has "me.com". Also my wife's "me.com" ID is fine on her phone.


This morning I successfully updated four apps. Music works, Pandora works, Frozen Free Fall works, the car recognizes my phone, the biggest glitch is I cannot sync my iBooks bookmarks. The advantage of being a public beta tester is that I am able to give Apple feedback about all the glitches.

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iOS 9.1 causing app store issues

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