iOS 9.1 causing app store issues

@pinkoos, at first I thought the problem might be related to the way I updated to 9.1 but that question was answered when I got my new 6s this week and did an OTA update. All the issues I was having on my 5s, which I updated with iTunes, manifested on the 6s. So it's not the way you update your device that causes this bug - it's clearly the OS that is causing it.

If I had found this thread while I still had my 5s I wouldn't have updated the 6s phone when it arrived. Like many here, apple tech support tells me this is a unique issue with me and that they have not heard of similar issues affecting other users. And I'm experiencing every issue noted on this thread.

My phone is really just useless at this point and I'm thinking about setting up a new Apple ID with family sharing enabled from my Old Apple ID to access purchases. Never tried this and for anyone who has done this, how difficult is it to this? Thanks.

Let's look at this bug in a slightly different way. If the Apple ID was corrupted, we couldn't do anything as normal on MacBook, mine is on OSX El Capitan version 10.11.1, where everything is perfect...

On September 9th I bought a new iPhone 6, it was running under IOS 9.02: Everything was perfect.

On October 23rd morning, I updated to IOS 9.1, and all dreaded symptoms happened, shame is I launched the update on my iPad Mini exactly at the same time, as like the IPhone, it was running without any issues under IOS 9.02.

So October 23rd, both iPhone & IPad showing same symptoms.

Did everything Apple support told me to: reset internet connections, ultimately reset iPad Mini and iPhone. I started with the iPhone trying a restore from last iCloud back up: And I noticed that it hadn't done a back since October 20th, when the iPad backed up OK every day. iPhone eventually died, stuck on the black screen with Apple logo in the middle.

Now, on both my devices I use only: emails, Apple Music (paid subscription up-to-date) ITunes Match (paid subscription up-to-date too), look at Internet via Safari, use: Twitter, Facebook, IMDB, the Weather, and my banking app, that is all, no Gaming, no Face Time, none of that stuff...

Saturday October 31st: Appointment at the Genius Bar at the Apple Store: Nothing they knew about the issue, apart from confirming that I didn't do anything wrong on my devices. I bought then an iPod Touch, just to be able to use my Apple Music subscription, that IPod Touch running on IOS 9.02 was set completely new, so if an Apple ID problem existed, I couldn't set it right? All fine, that IPod Touch prompted me all week to update to IOS 9.1, which I ignored.

From Saturday 31st October: iPhone: not working, IPad started to work as normal from the following Monday night, non-stop, until this past Sunday.

Monday November 9th, second appointment at the Apple Store: I gave them back the iPod Touch for refund, because I my iPhone is working, I don't need an IPod... They gave me a new iPhone 6, running on IOS 8.4.1: Set as new: no problem at all! Again, if it was a corrupted Apple ID, I couldn't set a new device?...

Ipad is working on & off... Like the IPod Touch, it is prompting me to update to IOS 9.1: I ignore it again...

On the thread I started on October 23rd, I named it "Apple Music not working since IOS 9.1 Update", which is after all these conversations very misleading: there is nothing wrong with Apple Music as long as it is not running on IOS 9.1, but that was the very first thing I noticed.

Now I check in a different way, if Hyperlinks in my emails are not loading in Safari I know that Apple Music won't play... it will show everything, but not play, and Beats 1 won't load, if while Hyperlinks are not opening in emails and I want to download/update an App I own: It will not download, and not update.

To me corruption of Apple ID is a "side effect", otherwise why Hyperlinks would not load from emails? This is not linked to any Apple ID....

I hope I didn't bore you.... Any thoughts?

ktorster wrote:

The shame of all this is, I can stay on 9.0.2 as long as I need to, but when the day comes I need to replace one of my family's iPhones or iPads and the problem is not fixed, I might as well go to a Samsung or LG (if the choice is that or starting over with a new Apple ID).

I'm starting to feel the same way with OS X. As I work with Windows all day, there really isn't that much of a difference anymore and when it's time to replace my MacBook, I'm going to seriously look at Windows machines.

I hate that it's come to this, but it's almost like Apple just doesn't care anymore. Things no longer "just work."

I Had to get an Android phone due to other issues or related to the issues posted here, and I can honestly say I'd much rather use my iPhone with all of the problems everyone's posted here instead of Android. The Apple Music app for Android (that is in Beta) does not show any of my music, either (local or in the cloud). If you like Android & Windows, use 'em. The reason I got my Mac 11 years ago was because I was tired of Windows breaking for what seems like no reason at all. And after using Android briefly, I would just rather keep using my iPhone in this broken state.

I've been working with some iTunes techs on these issues and they did tell me yesterday that I am indeed not alone, and that he had just got off the phone with someone else having the exact same problem. They're working on my account issues now. Hopefully they can figure this all out soon. And from my past experiences with Apple Support, I at least feel like they genuinely are working to fix this and help everyone. You're just not going to get that kind of support from Microsoft & Google.

ktorster wrote:

Rumor has it this got fixed last night, according to another thread:

Apple Music not working on iPhone 6 after iOS 9.1

It's FINALLY solved: http://forums.macrumors.com/threads/multiple-apple-services-experiencing-widespr ead-outage-updated.1938744/ Apparently, it was a bug in the servers. After many headaches, we are to be congratulated for the result

Can anyone confirm if this is true?

Still no change on my end. And, this has been an issue for me since October 21. I have an iPhone 6S, Family Sharing, Apple Music and iTunes Match, and 2 Factor Authentication turned Off.

I also received an Email from the Senior iTunes Tech who has been assigned my case who said that they are still working on this issue. I received his Email at 10:50pm CST last night.

Just to be clear, what always works for me is signing out, rebooting, then signing back in and things would work normal for an undetermined amount of time until it fails again. But yeah, the best thing to do is wait and see and I really hope along with everyone else here that's things are back to normal.

So I decided to upgrade one of my family's phones (5c) and it went well except it wiped out all the apps.

Luckily I had a backup, so a quick Erase All Settings and restore fixed it.

Just make sure you have a backup before you move forward to be safe (always good advice)

It has been 48 hours since I've reverted to my old ID (I was using a new ID as a work around). I have a couple of scenarios that usually replicate the problem. Most of my issues seem to be fixed such as: downloading/updating apps in the app store, links in email, and password settings for app store no longer disappear. But my Apple Music still has issues. When I try to play some songs, it takes multiple times of me pressing play for it to actually play. If I sign back into the work around ID that I created it works fine. Also I noticed that if I swipe closed the Apple Music app and then re-open it, it will give me an error occurred screen. It won't let me use any features on Apple Music. I have to sign in and out of Apple Music for it to work again. That problem actually happens on my original ID and my new ID. I just have to never swipe close the Apple Music app. Which after dealing with all the other issues for so long, I am perfectly happy with. Other than that everything seems to be OK.

I should also mention I am on iOS 9.2 beta 4. I have worked with the Apple Store Geniuses. They replaced my phone and once they do that, they pretty much no longer want to deal with you and just keep telling you to call Apple Phone Support. I've also worked with them and they had me send some logs to work with an engineer, but they ended up replacing my Apple Watch then I pretty much no longer heard from anyone after that.

I honestly no longer care to work on this issue anymore. I have a new phone, a new watch, and a simple fix that seems to work when problems happen. I am OK with that for now.

This was exactly what happened to me when it all started. Music stopped playing, then a few seconds later the "Join Apple Music" screen popped up. I went to the app store to see if I could update or download and got the endless spinning circle.

I'm just glad a reboot fixed it. I can live with that if it only happens once in a blue moon.

Has anyone pulled the trigger on 9.2 yet?

I updated a 5s test device I have and it seems to be working fine. Music works, apps download/update.

I'll give it a few days before I start updating my other devices.

Hi Martha,

What I am trying to say is if you have multiple apple products using same apple id then try one of the following..

1. turn/switch off all apple devices except your iPhone

2. create a new apple id and replace your existing apple id with the new apple id on all your devies except on your iPhone. Once replaced then restart all your devices except your iPhone since your iPhone will still have your original apple id

3. BTW, turn off your Cloud/wifi synch up feature.

Then you try to update your apps on your iPhone and all of them would work.

Again, this solution might not work for all of them but it at least worked for almost 3-4 of my friends when I tried.

So bottom line is Apple has to fix their software as it is something to do with an account (apple id) is being used on multiple devices.

this is a temporary fix only to be able to update the apps.

i have an iphone 6s ios 9.1 and the same problem too.,

rebooting fix it for a short time. Installing IOS 9.2 beta 1

looks like the problem is resolved

take a look: http://forums.macrumors.com/threads/multiple-apple-services-experiencing-widespr ead-outage-updated.1938744/

It seems I may be having the same issue, though I haven't had a chance to restore yet (I'm trying to avoid that).

I've tried rebooting the iPhone (6s), resetting network settings, signing out and then trying to sign back in, which sometimes it will let me sign in, but most times it just doesn't do anything.

App Store says I have no purchases, Apple Music doesn't recognize that I'm on a Family Plan (I'm the creator of the Plan), etc. This is all when it does happen to let me sign back in.

Wondering if this is somehow Apple ID related as it did the exact same things on 3 of the 4 phones in my family (a 6+, 5s and 5c...my other son never updated his 5s).

I even didn't get the chance to turn Apple music on or off as the option doesn't even exist.

I'm going to stay downgraded on 9.0.2 until I hear on this thread that 9.2 fixes this.