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Question:

Question: Slow Mac after updating to OS X 10.11.1

My one-year-old Macbook Pro (Mid-2012, 2.5 GHz Intel Core i5, 4 GB RAM, 500 GB HDD) is running slow after updating to OS X 10.11.1. All apps are taking longer to open, the response to clicks is often delayed and the spinning wheel is appearing much more frequently.


I've tried re-indexing Spotlight, verifying disk and clearing caches, but nothing has worked. I have enough free disk space.


It was running fast after updating to El Capitan (faster than Yosemite), but after installing the new update (10.11.1), it has become really slow.

I've had the same issue on this computer multiple times before. Typically, what happens is that its performance slows down (usually after performing troubleshooting procedures such as booting in safe mode and creating a new user for other issues), and only a clean install of the OS fixes the problem, after which it runs fast. However, the slowness returns after a few weeks (this time after updating to 10.11.1), and I'm forced to do a clean install again. I've performed clean install 6-7 times since I bought this Mac. I've even taken it to an authorized service center twice, but it passed the hardware tests both times.


Can someone please help me figure out why it slows down again and again and hopefully fix the problem?

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.1)

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Question marked as Helpful

Oct 24, 2015 1:05 PM in response to Prophecy Jim In response to Prophecy Jim

Hi all


What is going on here, Apple... Upgraded my 2008 Macbook Pro no problems what so ever upgraded my 2014 MacBook Air it is now running like dog...


I Have tried all the advice on this forum but nothing seems to have worked, Apple please get this sorted out ASAP this not we expect from your updates.

There’s more to the conversation

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Question marked as Helpful

Oct 24, 2015 1:05 PM in response to Prophecy Jim In response to Prophecy Jim

Hi all


What is going on here, Apple... Upgraded my 2008 Macbook Pro no problems what so ever upgraded my 2014 MacBook Air it is now running like dog...


I Have tried all the advice on this forum but nothing seems to have worked, Apple please get this sorted out ASAP this not we expect from your updates.

Oct 24, 2015 1:05 PM

Reply Helpful (12)

Oct 24, 2015 1:18 PM in response to g24896 In response to g24896

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.


Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.


Feedback


Mail Feedback


Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.


Feedback via Apple Developer


Activity Monitor - Mavericks also Yosemite


Activity Monitor in Mavericks has significant changes


Performance Guide


Why is my computer slow


Why your Mac runs slower than it should


Slow Mac After Mavericks


Things you can do to resolve slowdowns see post by Kappy


6 Easy Tips to Speed Up OS X Yosemite on Your Mac



OS X El Capitan: If your Mac runs slowly


Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.


Etrecheck – System Information

Oct 24, 2015 1:18 PM

Reply Helpful (2)

Oct 24, 2015 1:18 PM in response to g24896 In response to g24896

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

User uploaded file

Oct 24, 2015 1:18 PM

Reply Helpful (3)

Oct 24, 2015 5:39 PM in response to Eric Root In response to Eric Root

I've also experienced the same problem, so I just ran Etrecheck, and here are the results (any advice would be much appreciated!):


EtreCheck version: 2.6 (220)

Report generated 10/24/15, 7:32 PM

Runtime 4:16

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Air (13-inch, Mid 2013)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Air - model: MacBookAir6,2

1 1.7 GHz Intel Core i7 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 208 - SN = D86417508TWF90JA3


Video Information: (What does this mean?)

Intel HD Graphics 5000

Color LCD 1440 x 900


System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.77 GB (28.67 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/sysctl.conf - File exists but not expected


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Library/Application Support/Kaspersky Lab/KAV/Bases

[loaded] com.kaspersky.kext.kimul.44 (44) [Click for support]


/Library/Extensions

[loaded] com.kaspersky.kext.klif (3.0.4a25) [Click for support]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]


System Launch Agents: (What does this mean?)

[loaded] com.apple.java.InstallOnDemand.plist - Invalid signature!


Launch Agents: (What does this mean?)

[failed] com.kaspersky.kav.gui.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avid.sari.plist [Click for support]

[running] com.kaspersky.kav.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]

[loaded] net.witopia.WiTopiaHelper.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.logos.VerbumIndexer.plist [Click for support]

[failed] com.moeppfdpoohhdcaefbfpmabjipnohiif.updater.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000003.EtreCheck

[running] jp.co.canon.ij.scanutility2.CIJSUAgent

[running] org.mozilla.firefox.53792


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

Default Browser: Version: 601 - SDK 10.11

SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Click for support]

Scorch: Version: Unknown - SDK 10.2 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

Perian [Click for support]


Time Machine: (What does this mean?)

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.77 GB Disk used: 221.10 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 46

Oldest backup: 8/27/14, 11:08 PM

Last backup: 10/5/15, 2:10 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 249.77 GB X 3)


Top Processes by CPU: (What does this mean?)

4% WindowServer

1% fontd

1% loginwindow

0% firefox

0% cloudpaird


Top Processes by Memory: (What does this mean?)

656 MB kernel_task

442 MB firefox

303 MB mdworker(17)

139 MB kav

131 MB mds_stores


Virtual Memory Information: (What does this mean?)

3.50 GB Free RAM

4.50 GB Used RAM (2.79 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 24, 2015, 06:53:07 PM Self test - passed

Oct 24, 2015, 09:10:58 AM ~/Library/Logs/DiagnosticReports/com.apple.CommerceKit.TransactionService_2015- 10-24-091058_[redacted].crash

Oct 23, 2015, 08:42:46 AM /Library/Logs/DiagnosticReports/kav_2015-10-23-084246_[redacted].cpu_resource.d iag [Click for details]

Oct 22, 2015, 08:05:59 PM /Library/Logs/DiagnosticReports/firefox_2015-10-22-200559_[redacted].cpu_resour ce.diag [Click for details]

Oct 24, 2015 5:39 PM

Reply Helpful

Oct 24, 2015 9:31 PM in response to Eric Root In response to Eric Root

Thank you for replying! I ran Etrecheck and here is the report:


Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 296 - SN = W043603F7D3LC


Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about one day


Disk Information: (What does this mean?)

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (210.02 GB free)

Core Storage: disk0s2 499.25 GB Online


HL-DT-ST DVDRW GS41N ()


USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/MATLAB_R2015a.app

[not loaded] com.mathworks.sldrtkrn (5.0.0 - OS X 10.8) [Click for support]


System Launch Agents: (What does this mean?)

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.DiskArbitrationAgent.plist

[killed] com.apple.FolderActionsDispatcher.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.gamed.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.rcd.plist

[killed] com.apple.reversetemplated.plist

9 processes killed due to insufficient RAM


System Launch Daemons: (What does this mean?)

[killed] com.apple.GSSCred.plist

[killed] com.apple.corestorage.corestoragehelperd.plist

[killed] com.apple.emond.aslmanager.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.system_installd.plist

[killed] com.apple.wdhelper.plist

8 processes killed due to insufficient RAM


User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: (What does this mean?)

None


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000013.EtreCheck


Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0


3rd Party Preference Panes: (What does this mean?)

Paragon NTFS for Mac ® OS X [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

1% mdworker(8)

0% mds_stores

0% fontd

0% cloudpaird


Top Processes by Memory: (What does this mean?)

663 MB kernel_task

283 MB mdworker(8)

225 MB com.apple.WebKit.WebContent(3)

160 MB Finder

143 MB Safari


Virtual Memory Information: (What does this mean?)

95 MB Free RAM

3.91 GB Used RAM (783 MB Cached)

538 MB Swap Used


Diagnostics Information: (What does this mean?)

Oct 23, 2015, 06:10:59 PM Self test - passed

Oct 24, 2015 9:31 PM

Reply Helpful

Oct 25, 2015 4:14 AM in response to Old Toad In response to Old Toad

EtreCheck version: 2.6 (220)

Report generated 25/10/2015, 09:59

Runtime 1:36

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Air (11-inch, Early 2014)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Air - model: MacBookAir6,1

1 1.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 23 - SN = C01428204KTF90GAX


Video Information: (What does this mean?)

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about 14 hours


Disk Information: (What does this mean?)

APPLE SSD TS0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.11 GB (71.65 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online


USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/hosts - Count: 20


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/System/Library/Extensions

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]


System Launch Agents: (What does this mean?)

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.FolderActionsDispatcher.plist

[killed] com.apple.cdpd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.followupd.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

12 processes killed due to insufficient RAM


System Launch Daemons: (What does this mean?)

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.audio.systemsoundserverd.plist

[failed] com.apple.csrutil.report.plist [Click for details]

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.systemstats.analysis.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

11 processes killed due to insufficient RAM


Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]


Launch Daemons: (What does this mean?)

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[failed] com.nalpeiron.netpro.plist [Click for support]

[running] net.privatetunnel.ptcore.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CrossOver CD Helper UNKNOWN (missing value)


Other Apps: (What does this mean?)

[running] com.adobe.acc.AdobeDesktopService.66272.761CBB49-F872-487E-A630-AA11643C32ED

[running] com.adobe.accmac.55712

[running] com.apple.xpc.launchd.oneshot.0x10000005.EtreCheck


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

Default Browser: Version: 601 - SDK 10.11


Safari Extensions: (What does this mean?)

macfest


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

100% com.apple.WebKit.WebContent(3)

5% WindowServer

2% fontd

1% Adobe CEF Helper(2)

0% Creative Cloud


Top Processes by Memory: (What does this mean?)

1.71 GB com.apple.WebKit.WebContent(3)

455 MB kernel_task

262 MB mdworker(18)

127 MB Mail

74 MB Safari


Virtual Memory Information: (What does this mean?)

29 MB Free RAM

3.97 GB Used RAM (650 MB Cached)

120 MB Swap Used


Diagnostics Information: (What does this mean?)

Oct 25, 2015, 09:52:50 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-25-095250_[ redacted].cpu_resource.diag [Click for details]

Oct 25, 2015, 09:36:21 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-25-093621_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 08:41:35 PM /Library/Logs/DiagnosticReports/ptcore_2015-10-24-204135_[redacted].crash

Oct 24, 2015, 08:30:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-203051_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 08:18:21 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-201821_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 08:16:27 PM Self test - passed

Oct 24, 2015, 08:14:05 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-201405_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 08:11:32 PM ~/Library/Logs/DiagnosticReports/Spotlight_2015-10-24-201132_[redacted].crash

Oct 24, 2015, 07:57:16 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-195716_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 07:47:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-194751_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 09:42:03 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-094203_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 09:37:34 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-093734_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 09:34:04 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-093404_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 09:32:41 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-093241_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 09:29:17 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-092917_[ redacted].cpu_resource.diag [Click for details]

Oct 24, 2015, 09:26:28 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-10-24-092628_[ redacted].cpu_resource.diag [Click for details]

Oct 25, 2015 4:14 AM

Reply Helpful

Oct 25, 2015 9:12 AM in response to miwealia In response to miwealia

Get rid of the kaspersky anti virus software. Uninstall it according to the developer's instructions. AV software isn't an asset for Mac systems and does more to slow it down that protect against viruses that don't exist.


Then rerun the Etrecheck and start a new topic with the results. Tagging on to long existing topic will not get you the attention you should get.


This goes for all other users who have posted "me too" in this topic Start your own topic with specific details of your problem.

Oct 25, 2015 9:12 AM

Reply Helpful

Oct 26, 2015 8:23 AM in response to g24896 In response to g24896

I took my Mac to an authorised service provider (different from the one I took it to earlier), and they said that there's a problem with the hard disk and it will be replaced. What I don't understand, though, is why the fault didn't show up in the previous tests. Anyway, I hope the problem gets solved when the hard disk is replaced.

Oct 26, 2015 8:23 AM

Reply Helpful

Oct 28, 2015 1:29 PM in response to Old Toad In response to Old Toad

It looks like mine is similar to some. But here is what I found:


EtreCheck version: 2.6.1 (221)

Report generated 10/28/15, 4:15 PM

Runtime 2:51

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

iMac (21.5-inch, Mid 2011)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac12,1

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: (What does this mean?)

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1920 x 1080


System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about 6 days


Disk Information: (What does this mean?)

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (862.79 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Audio-Technica ATR USB microphone

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Generic USB3.0 Device 256.06 GB

EFI (disk1s1) <not mounted> : 210 MB

NEXSTAR (disk1s2) /Volumes/NEXSTAR : 255.72 GB (8.79 GB free)

Apple Computer, Inc. IR Receiver

Apple Card Reader


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/launchd.conf - File exists but not expected


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Click for support]


/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]


System Launch Agents: (What does this mean?)

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.BezelUI.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.DiskArbitrationAgent.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.FolderActionsDispatcher.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.cdpd.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.followupd.plist

[killed] com.apple.icloud.findmydeviced.findmydevice-user-agent.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.pbs.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.rcd.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.reversetemplated.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.spotlight.IndexAgent.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

24 processes killed due to insufficient RAM


System Launch Daemons: (What does this mean?)

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.GSSCred.plist

[killed] com.apple.audio.systemsoundserverd.plist

[killed] com.apple.awdd.plist

[failed] com.apple.csrutil.report.plist [Click for details]

[killed] com.apple.emond.aslmanager.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-monthly.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.system_installd.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

[running] com.seagate.TBDecorator.plist [Click for support]

15 processes killed due to insufficient RAM


Launch Agents: (What does this mean?)

[running] com.amazon.sendtokindle.launcher.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.timesoftware.timemachineeditor.backup-auto.plist [Click for support]

[loaded] com.timesoftware.timemachineeditor.helper.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[running] com.seagate.dashboard.plist [Click for support]

[loaded] net.optimum.iptv.optimumapp.agent.v3.plist [Click for support]


User Login Items: (What does this mean?)

Flux Application (/Applications/Flux.app)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application Hidden (/Applications/Dropbox.app)

Google Chrome Application (/Applications/Google Chrome.app)

RescueTime UNKNOWN Hidden (missing value)

LOGINserver Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)

InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000013.AdobeReader

[running] com.apple.xpc.launchd.oneshot.0x10000020.EtreCheck

[running] com.brother.ControlCenter.80992

[running] com.brother.LOGINserver.78432

[running] com.brother.scanner.ica.81632.C1CB3AA5-9F88-41E9-B254-5A1EC834B133

[running] com.brother.utility.NETserver.82592

[running] com.brother.utility.USBserver.82272

[running] com.getdropbox.dropbox.47712

[loaded] com.google.Chrome.48672

[running] com.microsoft.Excel.54752

[running] com.microsoft.autoupdate.fba.92512

[running] org.herf.Flux.48352


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 10.1.16 [Click for support]

AdobePDFViewer: Version: 10.1.16 [Click for support]

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 65 build 17 Check version


User internet Plug-ins: (What does this mean?)

BlueStacks Install Detector: Version: Unknown

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

rf-firefox-plugin: Version: Unknown - SDK 10.9 [Click for support]

ZoomUsPlugIn: Version: 3.5.9172.0212 - SDK 10.10 [Click for support]


Safari Extensions: (What does this mean?)

Awesome Screenshot

Awesome Screenshot


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

Seagate Dashboard for Mac OSX [Click for support]


Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 136.55 GB

Destinations:

NEXSTAR [Local]

Total size: 255.72 GB

Total number of backups: 33

Oldest backup: 4/19/15, 6:03 PM

Last backup: 10/27/15, 11:02 PM

Size of backup disk: Too small

Backup size 255.72 GB < (Disk used 136.55 GB X 3)


Top Processes by CPU: (What does this mean?)

66% mdworker(11)

2% WindowServer

1% fontd

0% askpermissiond


Top Processes by Memory: (What does this mean?)

601 MB kernel_task

213 MB com.apple.WebKit.WebContent

168 MB mdworker(11)

123 MB storeassetd

94 MB iTunes


Virtual Memory Information: (What does this mean?)

536 MB Free RAM

3.47 GB Used RAM (1.43 GB Cached)

274 MB Swap Used


Diagnostics Information: (What does this mean?)

Oct 28, 2015, 04:08:25 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-10-28-160825_[redacted].hang

Oct 28, 2015 1:29 PM

Reply Helpful

Oct 31, 2015 2:27 AM in response to g24896 In response to g24896

Hi, did you solve your problem? I am have same issues after updating my 2014 rmpb to 10.11.1. Previous 10.11.0 ran so smooth and better than yosemite now it shutters doing muti tasking and sometimes hangs for few sec. Mine started right after 10.11.1 update.

Oct 31, 2015 2:27 AM

Reply Helpful
User profile for user: g24896

Question: Slow Mac after updating to OS X 10.11.1