Apple Music not working on iPhone 6 after iOS 9.1

The airplane mode fix worked for me for about 24 hours before giving out. Oh well.

For people new to the thread I would really strongly discourage you from restoring your phone - still seeing some people recommend this and frankly it's a high-risk low-reward strategy. In my case it didn't fix anything and I ended up losing years worth of third party app data because the backup didn't properly store my apps (seeing as link to App Store is currently broken).

Gotta say, I've had iPhones for six years and I never once considered switching, but the last couple weeks it is definitely crossing my mind. Apple needs to find a way to get these software updates under control, they just progressively get buggier and buggier.

I have both iTunes Match and Apple Music as well. My subscription renewed October 23rd. Wondering if they are not working well together. I noticed today a smsrt playlist I made on my MacBook said it could not be uploaded to iCloud music library because it contained songs that aren't in iCloud music library, although the status of my songs were all either apple music, matched, or uploaded. Infuriating to say the least. On the bright side, still running strong on 8.4.1 and patiently waiting for a patch so I can get back on iOS 9.

also, did someone say this bug literally bricked their iPhone today?

This is a terrible bug. I'm experiencing all of these issues and tried every solution mentioned, and nothing resolved. In fact my apple music doesn't even display my library anymore. I'm expecting a call from Apple this morning, but judging by all the experiences on here I don't expect them to be able to help until a patch comes out. I've just cancelled my spotify subscription in favour of apple too, so I can't play any music on my device at the moment. The email link issue is a massive frustration for work.

everything works fine on my imac, so it has to be a 9.1 issue

Totally disheartening that iOS 9.2 has perfectly replicated this bug. Even worse to know that iOS 9.0.2 solves the problem but Apple won't let me downgrade. I've given an earful on the Feedback Assistant but, realisticaly, I don't see a remedy for months to come.

I Just downloaded rhapsody and they're offering a month free and 3 months for a dollar. I'm calling apple today and demanding a refund for my octobet and November Apple Music subscription. ios 9.1 has to be the worst build that i have ever experienced.

Just spent all morning with Apple but as friendly as customer support are they can't offer a solution. My case is being looked into further as apparently it's quite unique, judging by this thread I would suggest otherwise. It's clear to me that the issue is a conflict when upgrading to 9.1, so I can't see any fix until development has enough complaints to create a fix.

What we need to do to get this fixed at this point is raise awareness.

The more we make our voices know, the quicker Apple will acknowledge and fix it. Otherwise, 9.0.2 is the end of the road for me and if I have to get a new phone and it's still not fixed, I'll have to move to an Android (as much as I hate to say it).

<Edited by Host>

CameraLaw wrote:

Totally disheartening that iOS 9.2 has perfectly replicated this bug. Even worse to know that iOS 9.0.2 solves the problem but Apple won't let me downgrade. I've given an earful on the Feedback Assistant but, realisticaly, I don't see a remedy for months to come.

Depressingly I think this may be right. I've combed through a few 9.2 beta forums/comment sections and have seen no mention of the bug. It's debilitating for a handful of users but doesn't appear to be widespread, so may just not end up being a priority. We can still make a lot of noise though.

Does anybody know of a way to migrate Apple ID purchase data and such to a new Apple ID? I see some people are having luck with creating a new ID but I don't want to lose purchased apps and Game Center data and such. Man what a mess.

Since upgrading to iOS 9.1 on my iPhone 6+, I've narrow the these problems down to:

* Links in emails no longer work

* I can't download apps from the AppStore

* I can't stream music on Apple Music.

* I can't load radio stations in Apple Music.

I've tried all the suggested solutions in this thread, except for completely resetting my iPhone. I've got my phone almost back to normal by:

1. Turn off Settings -> Music -> iCloud Music Library if you have it turned on.

2. Log out of Apple Music, iTunes & Apple Store, iCloud.

3. Reboot phone. Sign back into iCloud. Do not sign back into iTunes & Apple Store.

4. Sign into Apple Music.

At this point I can stream music, download apps, link on email links. However, turning on iCloud Music Library and try to download playlist does not work. After a period of time of streaming music, all the issues above return. Repeating the 4 steps above gets me back to not having the issues. Rise and repeat...

The bug is related to losing verification of your Apple ID at some point in time. My best guess is there is a cache that stores this information that gets corrupted. Pinpointing when is a challenge.

Let's hope Apple Developers can provide a fix soon!

Yes this is what I've done, but is a pain long term. New account added to my family.

According to my Apple support contact there is one engineer looking at my problem. I don't know their setup but my guess is this problem is just one of many things on the team backlog. Are people being pulled in to the team to swarm on this bug (unlikely) or are they being pulled elsewhere to get 9.2 out (likely)?

Despite directing the Apple Technical Support Advisor towards this thread, he still considered my case unusual and wasn't aware of any similar problems reported. So my concern is this won't be fixed by development as a matter of priority and we'll have to wait for 9.2

Just to contribute, I have tried everything short of replacing my phone to fix this issue. I restored my 6s both from a backup and restored as a new phone, I DFU'd my phone and set it up as a new phone and restored from a backup, nothing has worked.

The "Password Settings" option under "iTunes & App Stores" will be present for a while, then just disappear - this causes the entire "iTunes and App Stores" settings to freak out and viewing my Apple ID from here becomes impossible (it just freezes) and if I sign out, I can't sign back in without restarting my phone.ly

When I restart my phone, I'm almost immediately prompted to verify my Apple ID password, which doesn't seem to do much.

Trying to stream music through Apple Music doesn't do anything, until eventually I'm told to join or start a trial (even though I just paid for another month about a week ago), and choosing either option causes the app to freeze.

And downloading apps I've already purchased (trying to put them back after setting my phone up as new) causes them to just sit there thinking and not actually download. When I restart my phone, I'm told the app couldn't be purchased at that time and sometimes, it still won't download when I go back into the App store.

To say this has been giving me a headache is putting it mildly. I'm really becoming tempted to go back to Spotify at this point, despite how much I like Apple Music.