Level 1

10 points

Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

465 replies

Nov 10, 2015 7:03 AM in response to smnlo

Like everyone else in this thread, I am having an issue as well. Not sure how long it has been on going as I am not a big music buff, but I do occasionally like to listen my music as I work out. Here is my configuration:

64GB iPhone 6 Plus running iOS 9.1 (13B143), Verizon Network if that matters.

My issue is similar to another in this thread. When I start Music, it sits idle at the start up screen, the concert picture with the Apple Music logo. I can not go to any of music/playlists. It just sits idle.

Is Apple doing anything to correct this and if so, when can we expect a fix?

smnlo Author

Level 1

10 points

Nov 10, 2015 9:30 AM in response to smnlo

Allow me to clarify a bit, after nearly 3 weeks of posting/reading comments, I wish now that I could rename the title of this thread

Apple Music not working on iPhone 6 after iOS 9.1

Apple Music is not at fault! It works perfectly on Yosemite and El Capitan, on MacBooks.... The problem IS IOS9.1, wether or not it has something to do with the Apple ID, I don't know.... Why would HYPERLINKS not load from emails when it goes pear shaped? The Apple ID has nothing to do with that?!

aand downloading Apps on your Cloud that are already purchased, or FREE? Any idea anyone? As I already said, anyone posting here and having Twitter/Facebook etc... Accounts: Talk about it, make some noise.... Invade the airwaves. Someone told me today: "Oh yes, that issue with IOS9.1, I heard briefly about it on Radio 6 (UK) in a late night show.... Does somebody at Apple put the lid on it, because it would so shocking of Apple to have viruses/bugs and the likes ?

Nov 10, 2015 10:14 AM in response to smnlo

I think it definitely has something to do with the ID, because that connects all the issues (except for links, which is baffling). I also do think it's connected to Apple Music because I have two Apple IDs - one of them, not connected to Apple Music, works fine. The other, connected to Apple Music, has all the bugs listed in this discussion. Of course it may be purely coincidental, but I doubt it.

smnlo Author

Level 1

10 points

Nov 10, 2015 10:43 AM in response to smnlo

On the other thread I saw these...

Apple called and told me that they are working hard on a fix for this. Although they still don't know what the problem is, they expect to have a 9.2 ready by the end of the week. ¯\_(ツ)_/¯ This is what they told me.

OS 9.1 causing app store issues

Looks like a 3rd beta of 9.2 was released. If anyone has any luck with that let us know.

smnlo Author

Level 1

10 points

Nov 10, 2015 10:47 AM in response to peteeeed

I have been posting this every evening this week, to Tech accounts, Apple, Mac, Newspaper, Radios.. All the ones who tweet all day... Not a single taker

@SophieLo2: #Apple Plenty of problems in #IOS 9.1

Check these 2 links still not resolved or acknowledged

https://t.co/EbV38RuJzD

https://t.co/k6dihBosFc

Tthe launch of the new Appke Tv and IPad Pro, is obviously more a priority than fixing existing problems!

Nov 10, 2015 2:26 PM in response to amfritz

the same thing happened to me i tweeted them since im not an user from the USA but no answer...it ***** because this happened since they opened this apple music which is not interesting for everyone. and i disabled the apple music and had just my music on my phone.

ashute

Level 1

35 points

Nov 10, 2015 2:31 PM in response to smnlo

Just thought I would add my voice to this. I had the music problem on my 5s running 8.4.1 and then on Saturday after not changing anything on my 6s it started again. Apple music works on my Mac Air and iMac and even my iPad mini 3, but not my iPhone 6s or my iPad Air. Contacted Apple support and got nowhere, went into my local Apple store in Liverpool and they said a number of staff there had the same problem, but they did not have a fix. I don't know what is going on at Apple over the last few months but they do seem to be releasing a lot of buggy software. If it is not sorted by the next update then I will cancel it as I am not paying for something that won't work across all devices.

BudugoBR

Level 1

5 points

Nov 10, 2015 4:08 PM in response to smnlo

Hi Smlo and guys,

Ive experencing the same issue since 26th Oct and nothing happens. I have an iPhone 6.

So, I decided to make a new Apple ID, restore my device at all and start from zero. And, EUREKA.

Everything is working perfectly:

- Apple Music with all my songs and streaming new songs is ok - and i can listen off-line musics, playlists (3 months/free trial in this new ID).

- iCloud Library: FINALLY GOOD!

- Download and Refresh new/old apps are ok too

- Links and e-mails working good

All this on 9.1 with new Apple ID from @icloud.com and everything is fine in my Macbook Pro as well.

So, i think that my older Apple ID at gmail was corrupted and i know: this is most diffcult to repair. Maybe the migration to another Apple ID can resolve this issues and make your iPhone normal again. The solution, for now. If the issues persists or comeback, i back here and relate for you.

>> Im sorry my english typo and mistakes, i dont speak english :X

Nov 10, 2015 6:09 PM in response to BudugoBR

A new ID may work but many of us will lose ready access thousands of dollars of apps, movies, tv shows, books, and music. That really *****. And you can't say an ID is corrupted if it can sign into iCloud, be used for email, and work on iMacs and pre-9.1 operating systems. I was busted by the administrators for writing about my public beta experience, but I'm still on this forum to seek an answer for the released iOS.

Nov 10, 2015 7:41 PM in response to japhy

My Apple ID is a gmail address too. My sister's Apple ID is a gmail account but she doesn't appear to be dealing with our issues, but we may be on to something...

Anyone use iTunes Match in addition to Apple Music?

japhy

Level 1

5 points

Nov 11, 2015 4:08 AM in response to xjasonmiller

I use Match but I really think we're grasping at straws here. I'm sure Apple's thought of all this in their testing. However, I do wonder if mine was related to restoring from backup over iCloud. That's when I first noticed this app install issue on 8.4 or 9.0.

smnlo Author

Level 1

10 points

Nov 11, 2015 4:50 AM in response to smnlo

Update: Monday, I got a new IPhone 6, running on IOS 8.4.1: set it as new with my Apple ID, at first Apple Music was not saving new tracks, I turned off ITunes Match & Apple Music once, then back on, it re-loaded my library, since then Apple Music has been behaving perfectly. Not a single problem since.

My IPad Mini who is unfortunately on IOS 9.1, worked perfectly last week since last Monday night, then stopped all day Sunday, then back to normal this Monday for 4 hours, fine yesterday all day, today not working.... IOS 9.1 IS the issue. The Apple ID works perfectly on anything that is NOT running on IOS 9.1.

Now my quickest way to check the status: if Hyperlinks don't load in emails I know that Radio in Apple Music won't work either. Once hyperlinks in emails are loading, Apple Music is perfect....

Nov 11, 2015 7:11 AM in response to japhy

I hadnt done a restore from backup for months when my issues started cropping up. I also think the gmail idea is a stretch, my original messed up ID is attached to gmail but I made a new ID attached to a separate gmail address and it works fine. Would also assume the vast majority of unaffected users are also tied to gmail Apple IDs. Without the code in front of us we're just blindly speculating, it could be that we all have too many of the letter j in our billing addresses or something similarly random. Looks like Apple's working on it, just hope that they're willing to devote the resources needed to squash this bug.

Nov 11, 2015 10:30 AM in response to smnlo

So, I have since bought an Apple TV. Both Music and iCloud Music Library work fine.

Today I decided to try logging into iTunes and Music on the same iPhone, but with a different AppleID.

It worked fine.

Therefore, I can narrow the issue down to my AppleID and iOS.

ALso, I've tried the newest 9.2 beta, and I can sadly confirm that none of this is fixed.

smnlo Author

Level 1

10 points

Nov 11, 2015 10:43 AM in response to smnlo

Let's look at this bug in a slightly different way. If the Apple ID was corrupted, we couldn't do anything as normal on MacBook, mine is on OSX El Capitan version 10.11.1, where everything is perfect...

On September 9th I bought a new iPhone 6, it was running under IOS 9.02: Everything was perfect.

On October 23rd morning, I updated to IOS 9.1, and all dreaded symptoms happened, shame is I launched the update on my iPad Mini exactly at the same time, as like the IPhone, it was running without any issues under IOS 9.02.

So October 23rd, both iPhone & IPad showing same symptoms.

Did everything Apple support told me to: reset internet connections, ultimately reset iPad Mini and iPhone. I started with the iPhone trying a restore from last iCloud back up: And I noticed that it hadn't done a back since October 20th, when the iPad backed up OK every day. iPhone eventually died, stuck on the black screen with Apple logo in the middle.

Now, on both my devices I use only: emails, Apple Music (paid subscription up-to-date) ITunes Match (paid subscription up-to-date too), look at Internet via Safari, use: Twitter, Facebook, IMDB, the Weather, and my banking app, that is all, no Gaming, no Face Time, none of that stuff...

Saturday October 31st: Appointment at the Genius Bar at the Apple Store: Nothing they knew about the issue, apart from confirming that I didn't do anything wrong on my devices. I bought then an iPod Touch, just to be able to use my Apple Music subscription, that IPod Touch running on IOS 9.02 was set completely new, so if an Apple ID problem existed, I couldn't set it right? All fine, that IPod Touch prompted me all week to update to IOS 9.1, which I ignored.

From Saturday 31st October: iPhone: not working, IPad started to work as normal from the following Monday night, non-stop, until this past Sunday.

Monday November 9th, second appointment at the Apple Store: I gave them back the iPod Touch for refund, because I my iPhone is working, I don't need an IPod... They gave me a new iPhone 6, running on IOS 8.4.1: Set as new: no problem at all! Again, if it was a corrupted Apple ID, I couldn't set a new device?...

Ipad is working on & off... Like the IPod Touch, it is prompting me to update to IOS 9.1: I ignore it again...

On the thread I started on October 23rd, I named it "Apple Music not working since IOS 9.1 Update", which is after all these conversations very misleading: there is nothing wrong with Apple Music as long as it is not running on IOS 9.1, but that was the very first thing I noticed.

Now I check in a different way, if Hyperlinks in my emails are not loading in Safari I know that Apple Music won't play... it will show everything, but not play, and Beats 1 won't load, if while Hyperlinks are not opening in emails and I want to download/update an App I own: It will not download, and not update.

To me corruption of Apple ID is a "side effect", otherwise why Hyperlinks would not load from emails? This is not linked to any Apple ID....

I hope I didn't bore you.... Any thoughts?

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Apple Music not working on iPhone 6 after iOS 9.1