Apple Music not working on iPhone 6 after iOS 9.1

I wasted the better part of my day on the phone with Apple Support, even speaking with the clearly overworked Sr. Support person, to try and resolve this issue. My iPhone 6s plus was restored to factory settings as a new phone, though nobody suggested going back to the older version of the OS. The issue didn't occur until I updated to the current iOS, 9.1. Now my phone is like a new phone, and somehow my backup on the iCloud and my computer in iTunes got overwritten or erased. And I get to wait until Friday which is the earliest I can get an appt at the Apple Store 40 minutes away, so unless The Apple store hands me a new phone with all my contacts, apps and data installed from a magical backup, and can turn back time so that I can regain my work day (or compensate me for lost income), I'm looking another half day at least of trying to get this fixed. But enough griping, here are the symptoms:

• No songs that I put into "My Music" appear, and only the 3 playlists I created appear, empty.
• I can't log into Apple Music if I log out, which I've tried to see if it would make my music appear.
• A hard reset (pressing the side and home buttons at the same time) will sometimes let me log in and play a song, but nothing appears in my "My Music" sections except for the 3 (now appearing empty) playlists I created. This worked very intermittently(like maybe 3 times) in my own debugging process and with Apple tech support over the phone.
• Sometimes after a reset Apple Music suggests that I "join" even though I am a subscriber, and even when I am logged into my account.
• Game Center won't come up, period. Possibly related, but I'm not sure. I questioned whether there's an authentication issue because of the persistent login issues.
• Two games I recently paid for via the iTunes store won't move past the developer splash screen.
• My payment method is accurate. I checked and Apple Music works fine on my laptop, with all of my songs and playlists in the "My Music" section, so I don't believe it's an issue with my payment method.

Seems odd to me that these are the first reports of this, as I've been having the issues since Monday night, less than 24 hours since the iOS was updated on my phone, and I put off updating for a few days. Apple Support claims that they have had no calls about this issue but mine.

Is there a way to go back to iOS 9.0, as everything seemed to work fine before this update? Thank you!

I tried this and all the other solutions suggested above. No success.

The one that worked for me was:

Try to reset your device. This won't delete your data stored on this device.

• Press and hold the Sleep/Wake button
• Press and hold on the Home button
• Keep holding both buttons until the display turns off and back on with Apple logo on it.

But I did have to try three times before it worked.

... Issues down here in South Africa too ;-)

I keep getting nagged to update my new phone to 9.1. I was reading the list of things the update fixes.

"This release includes new features, improvements and bug fixes, including:

• Live Photos now intelligently senses when you raise or lower your iPhone, so that Live Photos will automatically not record these movements
• Over 150 new emoji characters with full support for Unicode 7.0 and 8.0 emojis"

They forgot the next line:

"This update may prevent you from streaming music from Apple Music or iTunes Match, download or update apps, connect to USB devices, open links in email messages or sleep for more than four hours a night. "

Not a fix, but a work around. I've found that if you just turn your device off and on again, Apple Music will work. You'll get a notification saying "unable to purchase song X."

I've been doing this on my iPhone and iPad for the past two days since updating to iOS 9.1

I really hope a fix is coming soon....

Hope this helps!

OK.. it didn't fix mine either. I reset my network settings after chatting with apple support. I've found what works for me is that if you keep Apple Music open (not force closing it) it works fine for me.

I have a 5S and and iPad Air. As of now, both are working for me.

Well now the problem seems to be getting worse on my end. My lap top won't stream songs and now my iDevices won't even respond. I keep getting asked to join apple music after a few minutes of nothing. Obviously I'm already a subscriber.

Also, I can't view my Apple ID under the settings app. Something seriously messed up with this update. I hope Apple is on top of this.

Hi guys. Im from Brasil and i have the same here. My Apple Music doesnt load any song, my library is gone and i can't log The session with my Apple ID.

My iPhone 6 doesn't load any playlist too. My Mac is fine. I though that only me is passing through this but now I can see more people with the same problem :/

ps. I did the on/off iPhone and Apple Music back to work but only a few songs... And yes, I updated my device to iOS 9.1 and this is a mess! I hope Apple can fix it soon.

THANKS FOR SAVING MY LIFE! hahaha

regards! And sorry my English typo.

So, I've just plugged both of my devices into my pc. Backed them up and completely restored them. All appears to be working fine after downloading ios 9.1 through itunes. My iTunes Match library is gone, but streaming appears to be back.

I don't know... Maybe this fix won't last either.

Best of luck all.

I am having the exact same issues with my iPhone 6 Plus after updating to iOS 9.1. I also cannot properly connect to the App or iTunes stores as the sign in either freezes (within the Settings or Apple Music apps) or the buttons don't work at all (iTunes app). I did a soft reset and a full restore but the issues still persist. Everything seems to as normal on my iPad and Macbook Pro so it is just an iPhone issue for me (for now).

Let's hope this gets noticed and fixed soon! Good luck everyone.

I've also now noticed I can't download any new apps, links in emails no longer work and 99% of the time if I sign out of Apple ID (I have two, which is annoying enough) I have to reboot to sign back in again - otherwise it just freezes. This is so unhelpful and very frustrating! Definitely glitches since updating last week.

After seeing your response I also checked links in my emails and they don't work. It just temporarily freezes the screen then nothing happens. I also have to reboot after signing out of my Apple ID in order to sign back in. It's comforting to know I'm not the only one but hopefully this gets fixed.

A few months ago I signed up for the free apple music subscription and happily downloaded music, making it available offline. I was playing music yesterday offline fine.

This morning when I went to play my music, none of it was available offline anymore. I noticed that I was no longer subscribed to apple music, think my free trial had run out, so I subscribed this morning and updated to 9.1, but am unable to get my previously downloaded music playlist to be available offline. It has only downloaded about 18 of 50 songs. I find this most upsetting as I need the music for my 4 hour round trip commute to and from work. As I only updated to 9.1 after I encountered this issue I am not sure it is related to the latest release, but perhaps it coincides with the expiration of the free trial?!

If I click on the ... next to an individual song within a playlist, there used to be a make available offline option in there as well, this is no the case though 😟

I will try the reset network settings thingy other people have mentioned above...

Let me rephrase that last one.

Downloading apps and synchronising them to the phone doesn't always work. And the synchronising symbol seems to be stuck on the phone even though the computer's iTunes looks like it is finished. Then later I get a notification at the phone that some music purchase didn't work.