Apple Music not working on iPhone 6 after iOS 9.1

Just want to add that I'm not here to throw shade on the Apple support people, all of whom were very friendly and sympathetic. The Senior Analyst I spoke too was under the impression that this was an issue with Apple's servers and indicated that he had escalated it accordingly, this was two days ago now. We'll see.

Called Apple support. My Apple ID looked fine. They still believe it's a hardware issue.

Is this resolved already. I really wanted to update to 9.1 already. But afraid since 9.0.2 signing is already closes. I also have this problem. Tried updating to 9.1 thrice but was no luck. cant download on appstore. Can't download on apple music. Links on email don't work. Help please.

I updated to iOS 9.1 a few days ago and my Music app is also non-functional, but in the most basic way. I literally have nothing...the app only loads the front page of the app (faded concert background, apple logo and "Music"). I get no further than that, period. As i type this i am staring at that stupid screen, going on 5 mins now.

After so many crappy updates that keep disabling the most basic elements of our phones, i think my phone may just need to stay outdated by several releases. And i guess i have to go dig out an iPod from the kids' room...

Evil_Lisa wrote:

Called Apple support. My Apple ID looked fine. They still believe it's a hardware issue.

I'm not tech savvy in the slightest, but just trying to game this out. I've been able to replicate the identical issue on multiple devices, and dozens of people seem to be having the same issue on all of their separate devices, though Apple won't officially acknowledge it yet. If this is truly a hardware issue then it looks like Apple has a fairly large issue to sort out with some defective iPhones. That seems unlikely to me though.

I'd like to think Apple would offer some sort of credit to people who are paying for Apple Music (my free trial is over) but aren't able to use it, but not holding my breath.

I have the kind of the same issue but on 5s, iTunes sync apps, notes, contacts, ringtones, but don't my own music storage in my pc, and my trial already expire, so I don't think is a hardware problem, maybe it's the "Next BIG Thing" to get 10 dollars out of your pocket!!, also when I reach support they ask me "what do you planing to do with your music library??"... kind of weird question if you ask me.

PS: I already try every single way across internet to transfer my Library to my iPhone, with 0 results, I missing the old Music app.

Just throwing my hat in the ring: After upgrading my 6 plus to ios 9.1 about a week ago Apple Music 'For You' and 'New' screens looks normal but nothing will play. MY Music Library and Playlists are suddenly empty of content. Third party apps now freeze up as soon as they are opened. I can no longer open links in emails. I Have tried rebooting and resetting and signing out and in to cloud and itunes numerous times to no avail.

I strongly believe this is an iOS 9.1 issue. I already downgraded my phone back to 9.0.2 and everything is working fine again. This is really an isolated case because we're only a few experiencing the problem. I just really hope fingers crossed that the apple store you're going to can escalate this to the iOS team in Cupertino. By the way, I'm from the Philippines.

smnlo wrote:

Maybe it was a bug at the exact time we all downloaded the IOS update...

Real quick just want to rule this out, when I restored my old iPhone 5 (as opposed to the 6S Plus, the phone that initially had the problem) I had to download 9.1 as new (old phone was still running iOS 7) and same issues.

I am in the US, so not just an issue in the UK!

If the problem you guys have is when lauching music the app is frozen in a gay crowd screen (please, just kidding with the rainbow overlay) the fix is simple:

go to settings > music and turn off show apple music. That's it!

I'm in Hawaii