Apple TV (4th Gen) won't play iTunes content from library

Is anyone else seeing this behavior? My new gen4 aTV won't play some movies from my library - it says "this content cannot be played because it's format is not compatible with this device", but it plays fine on my Mac and my gen III aTVs whether I stream it or airplay it. The gen IV won't even let me airplay it which seems really crazy. What's going on? Otherwise I'm loving this box, but this is insane.

Mac OS 9.2.x

Posted on Oct 30, 2015 4:20 PM

Reply
144 replies

Nov 7, 2015 12:58 PM in response to Buffettrebel

The ripper program i was talking about. I spoke with Apple and they said they are going to call me back but I think this is an issue with ATV4. Seeing how all my movies and tv shows play on ATV3 then it's the ATV4 that is the problem. I assume there will be a fix. Until then I'm going to keep doing the same thing I've always done and worse case scenario, I'll play my stuff on ATV3.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV (4th Gen) won't play iTunes content from library

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.