Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV (4th Gen) won't play iTunes content from library

Is anyone else seeing this behavior? My new gen4 aTV won't play some movies from my library - it says "this content cannot be played because it's format is not compatible with this device", but it plays fine on my Mac and my gen III aTVs whether I stream it or airplay it. The gen IV won't even let me airplay it which seems really crazy. What's going on? Otherwise I'm loving this box, but this is insane.

Mac OS 9.2.x

Posted on Oct 30, 2015 4:20 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2017 3:32 PM

ghostgrafik wrote:

We may not be talking about the same function per the TV app in iOS. In the old Video app, it allowed you to connect to your iTunes library on a desktop/laptop and stream both ripped video files and video files purchased through iTunes. In the new TV app, it appears to only support streaming of iTunes purchases. Ripped files don't appear as playable unless you actually copy the file directly onto your iPad.

That's not what I'm finding. Here's a view of the TV app on my iPad. It shows the 2 computers (iTunes Libraries):

User uploaded file

If I then select one of the computers shown, I then see the recorded shows in that computer's iTunes Library:

User uploaded file

I have not copied these videos onto the iPad; they play (stream) from the computer.

144 replies

Nov 7, 2015 12:40 PM in response to brifly33

brifly33, which program are you asking about the MACX DVD Ripper or Video Converter? For the video converter I have done this:


1. Drag movie from iTunes into the Video converter program.

2. Choose the New Apple TV (recommended) profile.

3. Run the converter.

4. Delete the movie from iTunes.

5. Drag the converted movie back into iTunes.


Those have been playing for me.

Nov 7, 2015 12:58 PM in response to Buffettrebel

The ripper program i was talking about. I spoke with Apple and they said they are going to call me back but I think this is an issue with ATV4. Seeing how all my movies and tv shows play on ATV3 then it's the ATV4 that is the problem. I assume there will be a fix. Until then I'm going to keep doing the same thing I've always done and worse case scenario, I'll play my stuff on ATV3.

Apple TV (4th Gen) won't play iTunes content from library

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.