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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,


I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.


At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.


Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.


I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?


Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

Reply
629 replies

Nov 16, 2015 9:27 AM in response to darkfire.shadows

I had to hard reboot (Home/Power) this morning. After that, the battery was 100%.


It worked fine since I got it on Wednesday.


The stock answer of "Full backup / Restore" is starting to get really annoying. I don't have time to do this with every single device that I'm having problems with.


Currently, I am much more "Annoyed" than "Delighted".

Nov 16, 2015 9:45 AM in response to kennethfromcaledon

Changed cable to charge with overnight and all was fine. I'm still running iOS 9.1. Did not turn on airplane mode or anything, left it as usual.


So I am guessing it's 9.1 with this new cable as it seems that the .2 beta's fix it.


Oh forgot to add. I used an existing charging cable (non-apple but certified) and did not have the issue this morning. I used the long lightning cable that came with the iPad Pro on my iPhone 6 plus last night and no problems with that.


So I am still thinking but reading everything here that it is either this new long cable, or iOS 9.1 or both relative to the iPad Pro ONLY. I'm not going to upgrade to any beta or take my iPad into the Genuis Bar. Going to wait for an iOS update or other solution from Apple. Otherwise, it works fine.

Nov 16, 2015 10:06 AM in response to kennethfromcaledon

I agree. I see the potential, and actually have been using my ipad pro more than any other device / computer in my household. I just don't like the fact that I was having to hard reset it, and I'm sure it's upsetting to people that don't know how to hard reset it, nor making people who are having the issue feel in love with the device. I've changed eco-systems in the past for such reasons like that. Who wants to have to deal with resetting devices to work with them? Not I. Part of the reason why I'm trying to track down what exactly causes it and see if I can replicate the problem consistently and replicate a solution consistently. Especially since there seems to be no word coming out of Cupertino. (I don't think people should expect it, but it's disconcerting nonetheless).


Also, for the record, people who may think why not jump ship then? Well, we're talking about a device that saves everything in the state it's in, and if my ipad locks up and I have to do a reset once a day, that's 15 seconds of my life once a day. My windows laptop that was rebooting itself or crashing every 40 minutes was not 15 seconds of my life once a day.


Of course, if my apple pencil had shipped at the same time as my iPad Pro I would only be slightly annoyed. As it is, 60% of the reason I bought this isn't here, so that means the annoyance at the current issue is consuming a large portion of that other 40% of my reasoning, thus right now, making me pretty grumpy about it. Once I get the pencil I'm sure my grumpiness will turn back into small annoyance till it's fixed, and then when it's fixed become pretty indispensable.


😐

Nov 16, 2015 10:34 AM in response to darkfire.shadows

I have an iPro Pro 128GB LTE that I did restore from an iCloud backup when I initially set it up. Last night was the first night I plugged it in overnight for a full recharge and woke up this morning to this issue. The iPad appeared "dead" and I have to press and hold power and home button for a while to hard reboot it. It booted up ok and showed 100%.

Ipad Pro shuts off while charging and requires a hard reset to turn on

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