Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I received my Ipad pro 128Gb LTE on friday 2015-11-13 but I don't "play" a lot with my new IOS device (the reason : I live in France so I spent the evening and the night watching TV). On saturday I had the bug in the afternoon. Then I installed IOS 9.2 beta 3 that fixes the bug.

Actually my Ipad runs on 9.2 beta 4, no black screen.

Please forgive me, I don't speak english very well. Have a good day/evening.

I'm Paris.

Apple chat support had me reset settings and then force reset while plugged in. No problem since those two steps

I've been using my 10W charger all along and have the same issue.

Macrumors reports Apple 'Investigating' iPad Pros Unresponsive, which really is just a report of what we've been discussing here.

http://www.macrumors.com/2015/11/19/apple-investigating-unresponsive-ipad-pros/

I see that several are saying 9.2b4 fixes it, and I'm just awaiting the public release, in the meantime charging it while I use it.

Was having the same problem too. Tried the restore suggestion, and it seems to be fine now.

Resolved.

I Resolved my issue with the IPad Pro locking up after a 100% charge. The only change I made was to enable the "hey Siri" function. Once I did that it has not locked up with well over 10 recharges. I assume by leaving Hey Siri on it never really goes into a complete power down state. Hope this helps

Funny you say that, I did enable Hey Siri 2 days ago, but did not fully charge until last night , but did not leave it charging overnight though. Still, I did charged it to 100% and stayed charging after it hit 100% for an hour and never froze. I'll try an overnight charge tonight

I also tried making this change over a week ago. ie. enabling Siri.

I did the following which immediately resolved the lock-up problem and remained lock-up free for several nights.

• enabled Siri
• disabled backup to iCloud
• disabled automatic sending of diagnostics to Apple
• disabled "Do Not Disturb"

The funny thing is, I have now reversed all of the above changes and the bug still hasn't returned.

The only extra thing that I noticed was that the new iPad Pro, restored from an old backup, had more data to backup to iCloud than I had available in iCloud storage and the iPad Pro had re-enabled iCloud backups for all apps. I disabled iCloud backups for a few apps that had large amounts of data (iBooks), and manually ran a backup to iCloud to make sure it worked. I then enabled automatic backup to iCloud and everything was sweet.

I'd be curious for others who are still having problems to see if a manual backup to iCloud works. If it fails, disable backup of data from Music, iBooks, Videos etc. Settings --> iCloud --> Storage --> Manage Storage --> iPad Pro --> disable apps that may be using lots of data eg. iBooks, Podcasts etc.

I'm still running iOS 9.1

I setup my iPad Pro as a new iPad, no restore from backup, and I'm having the same problem. Charged it both nights since I got it and was frozen in the morning. Hard reset turned it on.

hi @Wally4771

would you mind trying the changes that worked for me a couple of posts above to see if they fix your problem?

Restore from iTunes and reinstall ios 9.1 from iTunes, then set up as new. Fixed mine. Apple support had me do that.. They key was reinstalling 9.1 via iTunes

Will try tonight and update you tomorrow

I've had the same problem. My first ipad pro 32gb was delivered last Thursday. It froze after only two days. It would not switch on after charging overnight. Tried for some time pressing all the buttons, and eventually, it started. Then on Tuesday, it happened again. I use the ipad during the day, then charge overnight, as I always do, with my iphone.

no matter what I did, it would not switch on, nor recognise another charging lead, nor when I connected it to iTunes on my Mac.

I Phoned Apple, explained the problem, and was offered a replacement. As I was talking to the operator, the ipad suddenly sprung into life. However, I still wanted a replacement. The ipad starated working long enough for me to restore and clear my information.

I Sent off my 'dud' ipad on Tuesday, and received my replacement one yesterday.

and today, yes, you guessed it, after charging overnight, it would not switch on!!

AFter reading all the comments about this problem, it is clearly not just a few 'isolated' ipads, and something Apple must be aware of.

WHat is Apple going to do?

if this persists, I shall send back my ipad, and demand a refund, and go back to using my iPad Air, which performed perfectly.

I have a space gray iPad Pro 128 GB Wi-Fi model running iOS 9.1 that I purchased from a local Target store. It went into a deep coma right after I initially charged the battery (there was 62% of power left when I charged it) using the standard electrical wall outlet as my energy source and using only the lightning cable and adapter provided. Now I know where the Sleep/Wake button is but since I could not find the COMA button when this happened (and I couldn't give it mouth-to-mouth since I would not want to give Siri any bad ideas about my moral character or my bad breath especially since we just met), I did the next best thing. I called Apple (but this was not during normal business hours as in I could hear what sounded like a mildly intoxicated owl mumbling something nonsensical to himself right outside my bedroom window). The Apple rep I spoke with made a little bit more sense than the owl but he hung up on me after I eventually got around to describing this piece of Apple hardware I had invested over one thousand US dollars in as a very expensive paper weight. Before the overpriced paper-weight analogy, I described the same problem to him that everyone else here is talking about. I was very clear in emphasizing that everything was working fine until after I charged the battery. After that, once I detached the lightning cable, my brand new iPad Pro remained tightly wrapped in a dismally dark shroud of sad silence. It was silent. I was sad. My efforts to rejuvenate this motionless piece of shiny black glass initially failed. The hard reboot was simply not working for me...at first. I probably wasn't waiting long enough with the Sleep/Wake + Home buttons simultaneously pressed since that eventually worked when I waited from 15 to 20 seconds. I've never been so excited to see Apple's trademarked logo and on a 12.9 inch screen to boot! And for the record, the battery was fully charged at 100% after the successful reboot. Next time, I might try charging it by using the USB port on my 2012 Mac Pro. I read one posting here where someone tried that and did not have a problem leading me to believe that Apple might have shipped defective lightning cables or adapters that are triggering this iCOMA. At one point shortly before the Apple rep abruptly terminated our relative brief interaction, he asked me in a rather suicidally-depressed-sounding voice that immediatley conveyed the dead spirit of apathy "So what do you want ME to do about it?" Hmmm. How about tell me what my options are for starters. That is the last thing I said before he unhesitantly responded with the sonically cold slap in the face and the ear most commonly known as a dial tone. I wish developers would create an app that would deliver a small (non-lethal) electrical charge to any customer service rep that hangs up on me when neither of us is even using PG-rated words let alone R or NC-17. Although I was polite, I probably did sound like someone needing to file a police report for being robbed. That's how I felt at that time anyway. One more thing. When it was "comatose" (I'm referring to my iPad Pro here not the Apple rep), I tried plugging it into my Mac Pro's USB port but that did absolutely nothing other than make a small contribution to my overall state of emotional frustration and intellectual disillusionment. I did change some settings in the hopes of preventing this problem the next time around. I turned off the LOCK/UNLOCK feature. I never activated the fingerprint scan or passcode yet (I live alone and the owl promised not to sneak in and play action games on it while I am asleep). I disabled all iCloud back-ups. I made some other minor adjustments too but I did not compile a list (since at the time, I did not know anyone else was going through the same thing I was). But I am really glad I discovered this thread. Otherwise, I would have most likely exchanged the unit I have for another one perhaps afflicted with the same kind of mechanical ineptitude and technical incompetence that only an Apple-generated firmware update is capable of permanently eradicating. I have read several postings here and elsewhere online where replacement units were equally defective. Personally, if this is the extent of the problem, I can adjust accordingly even without the firmware update that I speculate Apple might release a few years from now right after they update their 2013 Mac Pro's. I am honestly more worried about a situation where I might be unable to restore it to any level of functionality no matter how long I press any buttons and pray for a healing. I don't like the idea of possibly needing to return this product for an exchange without even being able to permanently delete my personal data that iCloud restored. It was almost magical how my data and settings from a 2012 iPad running iOS 5.1.1 were duplicated in a way that exceeded my expectations. Sometimes things just work. And sometimes they don't.

I followed the tip someone said about enabling "Hey Siri', and it worked! Charged all night long and no crash. So everyone should try this, cause for some reason enabling this fixed the problem.