Ipad Pro shuts off while charging and requires a hard reset to turn on

HI crumpethead tried your method and mo freeze up in the morning, will now try switching settings back and charging tonight again

New to this post and have not read through but I have seen this issue with past apple portable products and always suggest that when You first use a new apple product that uses rechargeable batteries completely drain the battery i.e. Use it till it runs out of power before connecting to power supply. So again I suggest if experiencing this do a hard reset then run the battery down to "0" and let it sit for awhile so the battery really discharges, even overnight, then plug it into charge completely too "100%" which just might fix it. The short of the long is the OS might be seeing the batteries current status incorrectly or in this case that the battery is "0%" so the iPad can't turn on till you hard reset.

- run the battery down to "0" - i don't believe that will have any bearing. I had the issue the very first day after getting my iPad and had to do a hard reset. However, I have not had it since. Not sure why. I changed cables for 2 days, and thought it might be due to that, but yesterday, I swapped back to the original cable that came with the iPad, and it worked fine this morning.

So I have only had it happen once, the first time I charged it.

Most of the people here have done the battery drain on set up and then recharge. The issue still rears it's head. So far it's looking like the only reliable method is to install the beta of iOS 9.2; although, many people are seeing success with other options. I think the other options like the hey Siri (which I don't have on), the cable swap (which I was the first to bring up, but can't seem to replicate the lockup anymore), the airplane mode, the restore fresh from iTunes are just all indicative of a software issue. Not sure if it's a cloud syncing issue, or a Siri indexing issue, or something to do with the new way that the screen doesn't refresh all the pixels, or what, but the only method that seems to have consistent hope is the 9.2 beta update, which means that we should hopefully see resolution to this with the release of iOS 9.2.

I had the lockup several days in a row when I first got my iPad pro, with apps running in the background, without apps running in the background. Everytime I had it lock up and did a force restart, the battery was at 100%. The lookups occurred only when I was charging to 100% and then letting it sit on the charger for several hours afterwards.

- Clean install of iOS 9.1, no iTunes restore, downloaded all apps from the App Store, logged into iCloud, Siri turned on, hey Siri turned off, night mode enabled for a 10 hour time period, mute off, 65 apps installed, default wallpaper changed, brightness at 75%.

- iPad pro 128 gold, lte, cellular not turned on, wifi turned on, using a 40Mbps internet connection. No keyboard attached, no cover, no case. All crashes occurred with the stock cable that came with the iPad. After a few days I swapped cables to a brand new one sent with my Apple TV 4 and have not experienced any lookups since. Even with the stock cable. (Which I've tried using to see if i can replicate the lock ups). I did swap my stock cable and charger to a dedicated outlet since my lookups stopped, so that may be part of it (all the lokups did occur with multiple 12W chargers plugged into a surge protector). Of course that may just be more rabbits being chased.

Hoping for a fix soon, not because I'm having the issues still, but because until a fix is released there is a cloud of uncertainty about the reliability of the iPad pro hanging in the air.

Also for the record, I use the iPad pro now pretty much exclusively anytime I'm away from my desk. Obviously there are apps on my desktop that I use, but I'm not a typical user, or even a typical business user: however, I definately can see Tim Cook's point that this could replace many people's laptops. If my relatives were looking to replace an old laptop, i would probably recommend the iPad pro. Outside of the lockup when charging to full, the actual use of the iPad pro is Wonderful. 80% of all computer users could honestly use this as their primary driver. Again, recognizing that the rest who are outside of that are probably special use cases or were computing and had to deal with high and low memory configurations on the command prompt from Bill Gates..

- Typed on iPad pro onscreen keyboard.

COol

i Hope your fix persists...

Got my iPad Pro 3 days ago but haven't turned it on yet ...

At least Apple has finally acknowledged the problem and are investigating:

http://www.macrumors.com/2015/11/19/apple-investigating-unresponsive-ipad-pros/

"Got my iPad Pro 3 days ago but haven't turned it on yet .." You're probably the first person in history to say that for someone that bought it for their self. LOL. I could never wait that long.

It's November Sweeps on TV!

I'd figured I'll get to it this weekend.

I have amassed over 400+ apps, which I like to install and organized manually with iTunes .. takes a few hours ...

I Have had the pro for 3 days with the same problem needing hard reset after 100% charge

enabled Siri and the problem is solved

Hi there - this is all getting a bit crazy. Either the iPad pro works or it doesn't? It's like saying don't change into 6th gear on a car!

These items are basically faulty or corrupted. Believe me, I have spend so much time on this and have already returned one 'completely scrambled iPad pro 128gb wifi, after having to reset 4 times. Basically, all this uninstalling and installing causes more problems. Even the guys at Covent Garden flagship store were bemused by my totally frozen iPad. They also said they hadn't heard of this issue with locking after freezing before!! - really? Anyway they gave me a new iPad pro 128gb and we set it up in store from a previous backup. I waited 3 hours in the shop to complete the whole set up process - that should have told me something. Anyway the new ipad worked for a day and even charged ok but then the email stopped working properly, the iTunes store kept on trying to download items I don't even have anymore! and on surfing the pages went balnk on occasion. I then rang Apple and basically said sort this out or I return the second iPad pro 128gb. I spent over 2.5 hours on the phone trying to resolve all these issues. The very nice lady, sent me an email with her contacts on it and then rang me later in the afternoon.

Basically she felt the iPad software was corrupted - probably sitting with 200 others in Apple's store! Anyway she got me to wipe the ipad (1st time only - any more will screw up the machine) She then got me to connect to my laptop and in iTunes. From there she reinstalled the ios 9.1 operating system, and set the iPad up as a new item. We then reset the machine again!!! From there I just set up via wifi on an recent back up from my old iPad 32gb which has always been faultless. The set up took less than an hour!! All the music was fine. The email worked properly (previously there were no notifications when emails came in - the emails came in minutes after my old iPad and iPhone) The safari worked ok and the notifications started working. Bingo.

The only outstanding issue is that after closing with the smart cover, the volume icon does not show on the screen. To get it back you have to turn off and on and then it works fine. Nothings perfect. This issue is on my iPad 32gb also. I will monitor for the next 10 days and if anything else happens I will return it under the 14 days period. I suggest you all stop mucking around with various settings. It is the ios 9.1 that is the problem. Apparently the new ios 9.2 is out soon, but knowing Apple they may not sort the iPod pro out yet. Do not keep on resetting the machine as eventually it will scramble its brains like it did to my first iPad pro!! Good luck.

For what it's worth, I have a gold iPad Pro 128, non-cellular, and have recharged this every night and never had this problem. I've discharged it as low as 15%. I'm using it with a Logitech Create keyboard (wonderful). When I first got this on the 15th I restored it from an iCloud backup of my old iPad Air. So this model, for me, is normal so far.

Do you have "Hey Siri" enabled?

Seri is NOT enabled.