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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,


I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.


At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.


Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.


I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?


Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

Reply
629 replies

Nov 23, 2015 4:35 AM in response to darkfire.shadows

Please respond if you have this issue as well! My SD card reader won't work on any of my Apple devices now. It worked perfect until I downloaded iso 9.1

but now after that download I can't move my photos from my Canon 60D to my iPad via the SD card. This is vital to me and wine reason I bought the iPad Pro!

PLease speak up if you have this issue as well. This is important. Don't wait till you need it and it won't work, try it now and let's make it an issue for them to fix.

Nov 23, 2015 6:59 AM in response to darkfire.shadows

HHaving same problem as everybody else. Charge it overnight and in the morning I have to do a hard reset. Some folks have said that the new 9.2 data resolve the problem – but no official confirmation about the problem resolution by Apple. Hope they solve this issue soon . I think the more folks that right in and complain about this particular problem, the sooner Apple will take action remedy the problem.

Nov 23, 2015 7:26 AM in response to DAK665

So my new iPad Pro has only balck screened on time since I got it which was the first night. Since then it is working fine in the morning. 4 nights, it's on in the morning. BUT - iCloud Backups have not occurred each night.


I do find this suspicious and am posting for visibility. I am able to perform the back up with out issues (though at times it fails and says the backup could not be completed - when that happens I hit backup a second time and it completes).


Can't say it's iCloud, but in my case when it doesn't try to backup - it wakes up.

Nov 23, 2015 8:19 AM in response to darkfire.shadows

After I did the clean wipe and install of my iPad 32GB yesterday, I kept iCloud off, along with Siri, and I have not had the funny charging problem since (hoping it stays that way).


I am thinking it is what everyone else is thinking: faulty cable, something strange with the cable and iOS 9.1, or something else with the software. It has to be some type of strange bug, because in my opinion, after you wipe an iPad, hardware problems just do not "go away," especially after all of these little things that we keep trying to do to fix the iPad.


Thoughts?

Nov 23, 2015 8:38 AM in response to darkfire.shadows

I cannot say why, but having been 4 days since I tried this fix, I can unequivocally say that making sure the "Hey Siri" function is set up and turned on fixed this issue for me. I would encourage all who are experiencing this to give it a try. After having it not wake from charging 5-6 times I found this thread and tried this fix. Since then, not one issue.

Nov 23, 2015 9:07 AM in response to DAK665

HI - I am on my second iPad pro and even that had same issues until we wiped it completely clean and then took out/erased the ios 9.1 using iTunes, and then installing the ios 9.1 again from fresh via iTunes, and set up as a new ipad rather than using back up. When all working, wiped clean again and then set up from back up. All 100% ok.


Forget, Sir, icloud, cables, if you have coffee instead of tea before going to bed etc etc etc. It is quite clear that the problem stems from a corruption of the ios 9.1 operating system. It seems to work fine when doing as above using a newly installed ios 9.1 operating system.


"If it were possible to teleport a person from one pod to another - like in the film Fly, then imagine if part of the brain went missing during the transfer". This is how apple explained it to me after 4 hours on the phone with them, trying everything else. I have had a week of no issues with charging or back ups. No email issues either. (my fist ipad pro did not like being reset 5 times and actually destroyed itself - Apple say they have never seen this before!! There is no cure for this issue in my view, without changing the ios 9.1 from iTunes. Please try it.

Nov 23, 2015 9:14 AM in response to varchar

Thanks so much for your advice varchar and I will take it under advisement, in the mean time, it may have a direct connection to this thread as well in that it came about as ISO 9.1 was released and for me, I upgraded all my Apple devices at the same time. Before that they all worked just fine with the camera kit. Since my initial purchase of the iPad Pro on day one from the Apple Store and I experienced the same problem as everyone here has experienced, I have been in touch with Apple tech support and allowed them to extract data from my iPad Pro via my PC trying to help everyone on this thread find the root cause of all the issues associated with Iso 9.1 and that includes the camera kit. My hope was that I might find someone else on this thread with a camera kit problem in transferring photos from an SD Card to their iPad Pro as well. I can't get an answer from Apple on this so my hope was that anyone else having this issue might share that info.

Ipad Pro shuts off while charging and requires a hard reset to turn on

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