Ipad Pro shuts off while charging and requires a hard reset to turn on

I'm glad that's working for most. That's what forums like this are for, to find out what others have tried and what worked or didn't. Much better than all the erasing, restoring, setting up as new and other time consuming steps that may make things worse or at the least cause quite a headache.

This is a pretty simple step until the update is released.

This fault appears to be widespread with the iPad pro. No software fix, if it can be resolved that way, and no rest assured we are working on it from Apple, not even an acknowledgement that I can see as of yet. If they dont wake up soon, I am off to my local Apple Store and do it the old fashioned way, Go in nice and early on a Saturday (being this close to xmas is a bonus) I won't leave without a full refund or a replacement for which is fit for purpose and is without fault. Best of luck little people 🙂

Exact same story. Bought an iPad Pro last night (128GB/Cell). It worked fine right out of the box. I plugged it in to charge and went to bed. This morning it would not wake up. Had to do a hard start.

Same problem. I was glad to find this thread. I was a bit shaken when I woke up yesterday with my sermon on my iPad and it was dead! Hard reset worked, but for the first time in years I actually printed a back up (I've been using an iPad Air without issue for years). Makes me wonder about the dependability of this new Pro. Same issue today . . .

Since Hey Siri works for so many people but not me, I was wondering if anyone whose problem has been solved by turning on Hey Siri also uses the Apple Pencil to draw/paint on the iPad Pro? I'm just curious what the difference is between those iPads and mine.

Has Apple responded or even acknowledged this thread!? It isn't the end of the world but it is shaking my trust in a long line of products that I have found to exceed expectations in the past. Wondering if they are now too big to care about quality?

The genius bar is just the same as any other job. Some people are in it because they need to make money, others do it because they love helping people. The people in it to make money have the skills to fix things, but they don't have the passion to research issues and expand their personal knowledge beyond the generic faq's or technical bulletins. The passionate genius's will take the time to research the hear-say and know what the problems are and potential fixes.

Just have to cross your fingers that you get a passionate genius, and not a career genius.

As an aside, I had a faulty lithium battery when they were doing the bloating and exploding. When apple announced that they'd replace it for free for anyone that had purchased a macbook pro within the 3 years that they were using those batteries I took mine in for replacement. I had to argue with the "genius" there for 5 minutes because "he had no knowledge of any corporate policy regarding that". Of course that was during the dark days of the Browett retail stores so... Eventually I had another genius come out and immediately swap out the battery throwing a quick disgusted look at the other one because of the lack of knowledge on their part.

Like I said, hope for a passionate genius and not a career one when you're talking with them.

Hi.

Can someone confirm:

1. updating to iOS 9.2

2. turning off "Hey Siri"

3. and charging up to 100%

no longer causes the iPad Pro to freeze?

I'm hoping someone will be able to confirm by tomorrow?

I haven't hit the issue after charging once to 100%, but I had "Hey Siri" on ... I normally don't use Siri ...

I'm testing that right now. I've got ios 9.2 installed now, and turned off hey siri. Letting it sit there. it had a 92% charge, and I plugged it in a while ago, going to let it sit for about 4 hours and then will check it again. Everyone using the beta didn't have the issue, so I doubt there's an issue, but thought I'd test this anyhow.

I'm using my original charger and cable as well btw, to see that that doesn't matter.

It'll be a few hours before I know. Seems like it always locked up after about 3-4 hours of being at 100% without the hey siri enabled. I need to test with the volume down and mute enabled as well as those seemed to cause it to lock up to.

Well 3 hours after reaching 100% charge, having not touched it at all, pressing the home button and screen pops up fine. Going to try the mute and volume all the way down tonight when I charge it, but so far so good.

IOS 9.2, ipad pro 128GB / lte, siri on, hey siri off, volume at 15%, bluetooth on. 100% charge, no activity and plugged in for 3 hours after reaching 100% charge, immediate wake up from sleep when home button pushed.

Excellent.

My 32GB iPad Pro started the morning lock-up last week after a reset to rectify a Smart Keyboard issue.

Changing cables didn't affect the situation.

After getting tired of hard resetting every morning, I am following the suggestions in this thread with the exception of downloading 9.2. So far, after topping up the battery this afternoon, the iPad booted with no issues.

We'll see what tomorrow morning brings after charging overnight.

If it still goes to black screen I'll download 9.2.

Thanks for moderating the thread. Sorta like herding cats but someone's gotta do it. ;-)

TTFN,

B

I glad 9.2 works ; it means I can finally purchase an iPad Pro.

But I'm hoping that someone can explain the logic behind Apple's refusal to keep customers apprised of their findings and progress in addressing this huge glitch, which, as pointed out by many posters here, is so prevalent that it probably was known about by release day. I think their reticence proved so maddening to many loyal customers around the world that they may not consider Apple products in the future. Keeping irate customers in the dark seems to have no upside for the company, so I'm asking why they do it. It's not just Apple; the practice seems widespread, so there must be logic to it, but it escapes me. Just curious, and I thought someone with experience in the industry might be able to explain it.

Thanks.

Hi Graeme S and varchar,

are you employees of Apple?

I agree with "milleron" that it is very strange that we had to wait about 4 (?) weeks for this update and that apple did not publish a special update for the ones to suffer. And especially that the support did not know what we knew in this forum! "Reset your iPad Pro" or "Replace it" was the most given answer of the official support! Stupid!

No, I'm not employed by Apple, I have been using their products since 1990 though, I've also used Windows based machines, Android phones, and Linux servers. Guess what, new tech often have little glitches when it comes out. It's a first world problem though really isn't it? People getting overexcited because they've had to wait 15 seconds or so to boot their iPad after a full charge, come on, if that's an outrage to you then you need to look around you more. Apple did issue a workaround solution that worked until the iOS upgrade, so what's the big problem, have you got an iPad Pro that's working after the upgrade? If you can answer yes then be happy you can save 15 seconds starting it up (if you'd not followed the workaround solution mentioned in this discussion).