You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,


I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.


At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.


Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.


I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?


Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

Reply
629 replies

Dec 1, 2015 6:57 PM in response to varchar

Just wanted to point out that, as per my previous replies to this thread, turning on Hey Siri only worked for a couple of nights for me. Now I have to turn the iPad Pro off before charging and then turn it back on the next morning so it doesn't die in the middle of the night.


Again, turning on Hey Siri DID NOT solve my dead iPad Pro problem.


Just wanna highlight that so that people who are skimming the thread can see it 😀

Dec 1, 2015 7:03 PM in response to steveappleotp

Ah, interesting, ok, I must have missed your reply about that. I've read almost all the messages in this thread. So far then the only sure fire way that seems to be effective is to install ios 9.2 beta. Fingers crossed for an ios 9.2 release soon then. (I haven't seen anyone who's running ios 9.2 say that it hasn't fixed the issue). Although for others skimming this thread and want to see what the solutions that have been discussed so far are, you can read through my posts as every few posts I try to summarize all the different "fixes" people have attempted.

Dec 1, 2015 7:10 PM in response to varchar

Yeah me too, I tried to read every reply to see what absolutely works but I'm sure I've missed some replies too.


And I agree, it seems like the only sure fire way to prevent the dead iPad Pro problem is to download the iOS 9.2 beta, which I don't wanna do 😀


I'll wait for the official iOS update and just turn off my iPad Pro before charging in the meantime.

Dec 1, 2015 9:02 PM in response to franch77

Oui, tout le monde ici dans cette conversation a le même problème.


On pense qu'il faut:


1) Activer Siri, et aussi "Hey Siri". Je ne sais pas le nom de cette option en français. C'est l'option òu on peut dire "Hey Siri" quand charge est en cours et l'iPad reveille.


ou


2) Mis a jour au iOS 9.2 Beta.


ou


3) Attendre le iOS 9.2 complet.


ou peut-etre arrete le charge a moins de 100%.


Scott

Dec 1, 2015 9:08 PM in response to darkfire.shadows

Add me to the growing list of people with this problem.


iPad Pro completely shuts down when on the charger. Seems to happen when the charge reaches around 100% and left on the charger. Will not turn back on with power button alone, must use a hard reset combo (i.e. Home Button and Power Button together) to restart.


iPad Pro 32GB Silver

iOS 9.1

Dec 2, 2015 3:44 AM in response to darkfire.shadows

Same problem, after only 14 - FOURTEEN! - days. I don't do tech work on a brand new machine nor do I put up with workarounds. Apple should have made the iPad Pro perfect before putting them on the market.


My solution: I returned the iPad Pro, which was difficult considering it was a beautiful machine.


My future plan: no more iPads, ever, ever, ever.

Dec 2, 2015 7:52 AM in response to skysandblue

Yes ! Only enable hey Siri .


Envoyé de mon iPad


Le Dec 2, 2015 à 05:39, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :




Apple Support Communities

skysandblue has posted in the Using iPad community.

Ipad Pro shuts off while charging and requires a hard reset to turn on

Has anyone tried powering the iPad Pro off after plugging it in? I'm wondering if it will start normally after letting it recharge that way. I don't have an iPad Pro but am watching this thread to see if a solution is found before I buy one.


To post a reply, go to the discussion in Apple Support Communities.

You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile. Please expect a slight delay in visibility of points awarded.

TM and copyright © 2015 Apple Inc. 1 Infinite Loop, MS 96-DM. Cupertino, CA 95014.

All Rights Reserved | Privacy Policy | Terms of Use | Apple Support


Dec 2, 2015 7:56 AM in response to franch77

Tu active dis Siri et le tour est jouer...


Envoyé de mon iPad


Le Dec 1, 2015 à 22:57, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :




Apple Support Communities

franch77 has posted in the Using iPad community.

Ipad Pro shuts off while charging and requires a hard reset to turn on

Bonjour , j ai un problème avec mon iPad pro wifi 32 GO , quand je le met en charge la nuit , au moment de le récupérer le matin en pleine charge (100%),celui reste bloquer et je suis obliger de forcer le redémarrage total de l'appareil .


To post a reply, go to the discussion in Apple Support Communities.

You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile. Please expect a slight delay in visibility of points awarded.

TM and copyright © 2015 Apple Inc. 1 Infinite Loop, MS 96-DM. Cupertino, CA 95014.

All Rights Reserved | Privacy Policy | Terms of Use | Apple Support


Dec 2, 2015 8:00 AM in response to LasVegas714

Full!Turn on Siri, and Turn on Hey Siri. (both need to be on


Envoyé de mon iPad


Le Dec 1, 2015 à 18:39, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :




Apple Support Communities

LasVegas714 has posted in the Using iPad community.

Ipad Pro shuts off while charging and requires a hard reset to turn on

My Solution:


Return iPad Pro and get a Microsoft Surface Pro 4.


To post a reply, go to the discussion in Apple Support Communities.

You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile. Please expect a slight delay in visibility of points awarded.

TM and copyright © 2015 Apple Inc. 1 Infinite Loop, MS 96-DM. Cupertino, CA 95014.

All Rights Reserved | Privacy Policy | Terms of Use | Apple Support


Dec 2, 2015 8:54 AM in response to ignatz713

ignatz713 wrote:


Same problem, after only 14 - FOURTEEN! - days. I don't do tech work on a brand new machine nor do I put up with workarounds. Apple should have made the iPad Pro perfect before putting them on the market.


My solution: I returned the iPad Pro, which was difficult considering it was a beautiful machine.


My future plan: no more iPads, ever, ever, ever.

It's a software issue that has been and will be resolved in the next update. If you are never, ever going to buy a device that has a software glitch then you're never, ever going to buy any software related device. Good luck using your new abacus.

Dec 2, 2015 9:08 AM in response to ignatz713

Restarting an ipad that is 100% charged because the screen doesn't wake up because of a software glitch (remember, this is the first time apple has put technology into an ipad that reduces power useage through turning portions of the screen on and off) doesn't make the ipad pro a dud. It makes it a machine that needs a software fix, for which there is a temporary solution, and potentially a full solution once ios 9.2 is released.


This isn't the same issue as the surface pro 4/surface book issues (again, for which there are TONS).


If you are having problems with the ipad pro actually charging, then check for a different thread or start a new one. A black screen after a non charge isn't what this thread is about. This thread is about the ipad pro having a black screen (a non waking screen) after a full charge. Any other issue outside of that would be a hardware issue that should probably be an RMA/exchange issue.


Restarting your ipad on a blank screen after a night's charge requires that you hold BOTH the power and home button down at the same time for around 20 seconds or until the Apple logo shows up. If the apple logo doesn't show up after that time then you have a hardware issue which should be fixed by exchanging the ipad. This is not a general my ipad doesn't work thread though, it's a thread regarding a specific problem which is that the ipad charges up (even up to 100%) but after some time the screen does not wake from sleep. The fix is quick (a hard restart) and the ipad doesn't have anymore issues until the next time that you charge it up.

Also, the ipad is a tablet, it's not a laptop, thus people who complain because they're leaving it plugged in constantly need to recognize that. I get almost a full day's use out of an unplugged ipad. (although, I'm not talking about 8 hours of constant gaming).


Finally, for all those people who keep complaining that Apple is unresponsive about this please reference the link: If your iPad Pro stops responding and the screen is black - Apple Support


i.e They are AWARE of the issue and are working on a fix. I have dealt with every major computer company (Dell, IBM, Compaq, HP, Packard Bell, Gateway; although, when Ted Waitt was CEO they were great, Frys, CompUSA, BestBuy, Toshiba, etc.) and Apple is the only one that in general makes things right for the consumer the majority of the time. In fact, I just took a 2011 macbook pro 17 in for the defective video card/logic board problem for which they are replacing for FREE because enough people have had the issue. Just because apple requires a large window of consumer visibility for a problem doesn't mean they aren't responsive, or don't want to make things right, it means they're ensuring that the issue is widespread and reproducible.

Ipad Pro shuts off while charging and requires a hard reset to turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.