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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

629 replies

Nov 15, 2015 6:44 AM in response to darkfire.shadows

Just wanted to add to the list. I have opened a support case with apple. The unit is three for three requiring a hard reset after overnight charge. Very disappointing.

Nov 15, 2015 6:56 AM in response to darkfire.shadows

I fixed this problem by putting my IPad Pro into Airplane mode before charging overnight and then flipping it off when I take it off the charger.

I have no idea why it works but it does resolve the issue.

ScuzzDP7

Level 1

0 points

Nov 15, 2015 7:17 AM in response to JPFromBeaumont

Shutdown the iPad last night and left it charging. Booted up normally this morning without the need to hard reset. Will try airplane mode tonight.

Nov 15, 2015 7:34 AM in response to ScuzzDP7

I took mine in, they ran a diagnostic and took the results into the back. Ordered me a new one. Should be here in a few days.

For now, I have to hard reset each morning. I am wondering if it's failing while trying to back up or something.

mtarnate

Level 1

9 points

Nov 15, 2015 8:17 AM in response to darkfire.shadows

FIX: Apple support had me restore Ipad via iTunes and set up as new not with any back up. This fixed the issue. I would say there still needs to be a software

update but they found that when they had me run a diagnostic there was a corruption in the back up..

So basically restore ipad and redownload iOS 9.1 with iTunes, and set up as new. Took about an hour.

Nov 15, 2015 8:22 AM in response to mtarnate

Hi, same here. Purchased on Friday. 128GB WiFi version. Saturday am hard reset. Sunday am hard reset. Plugged in both evenings for overnight charging.

Restored from backup of older iPad 2. Running latest iOS Gen release 9.1.

I will wait for Apple to send out a fix for this rather then trying to replace. Seems that does not help nor does setting up as new device.

Hopefully 9.2 will solve or .1.x update will.

Nov 15, 2015 8:36 AM in response to darkfire.shadows

Same issues here. Required a hard reset twice so far due to sleep during full charge.

Setup as new iPad, 128GB Silver WiFi.

Nov 15, 2015 9:00 AM in response to darkfire.shadows

SAme issue here both nights so far. Will try Airplane mode tonight

Nov 15, 2015 9:11 AM in response to darkfire.shadows

I am having the same problem with mine. I also have a problem with when I leave it for a few minutes and come back to use it, it won't turn on. I have to hard boot it to work. I just wanted to chime in so Apple can see there is a problem. I guess I will be on support with them today.

Nov 15, 2015 9:22 AM in response to Riazah

Have had to hard reset 2 times so far. I left it off the charger overnight and now the screen is unresponsive. Touch ID lets me passed the lock screen but the whole screen is unresponsive. UGH! Taking it back to Apple today.

Nov 15, 2015 10:26 AM in response to darkfire.shadows

I Have the same issue. I have had it from day 1. I could not find anyone else posting about it at first so I waited. I got really busy with other stuff and finally got to look for posts. Seems to be everywhere now. I hate crap like this and really hope we don't need to do an exchange. They usually end up being an endless cycle of trips to the Apple Store.

Nov 15, 2015 10:55 AM in response to darkfire.shadows

128 GB wifi here, same problem. never did a full charge until now to test it. left it to charge an hour or two to go from 70 to 100 % and it was dead. I'm installing a public beta ios release right now to see if that fixes the problem, worth a try I guess!