My wife has a 12.9 iPad Pro. She bought it when they first came out about 18 months ago and she loves it. It has always been in a case, has never been out of the house (we have smaller iPads for out and about) and it has never been dropped. There is not a mark on it.
Well, there wasn't a mark on it until about 2 months ago when a crack appeared at the corner. She is so careful with it and has no idea how it could have happened. Because it was a small, single hairline crack in the corner, she decided she could live with it.
But then this weekend she was using it and while she was looking right at it, two cracks slowly made their way across the screen. It was sitting on her hands, not being held by the sides or flexing at all.
She phoned apple support and they opened a case and said to take it to the London Covent Garden store on Monday. They had a quick look at it but when they realised it was out of apple warranty said it would need to be returned to John Lewis where it was originally purchased.
I went to John Lewis at Stratford and I was amazed how unhelpful they were. Their customer service is usually so good. The woman in there said it was clearly accidental damage despite what I told her. She said go to apple and if they admit it is a manufacturing defect, JL would send it away for repair.
So then I went to Apple in Stratford, explained it all again. The first staff member told me that they had seen this a few times. The genius I saw said it looked like accidental damage.
I can see their point but they are basically calling me a liar. They must get people in there who have dropped their phone/iPad and try to blag a free one, but still I was disappointed.
I don't need to tell lies. I can afford a new one, in fact, it is being delivered tomorrow.
We love our apple gear but this has left a bitter taste.
I'd just advise anyone buying an iPad with a larger screen to get the Apple care or equivalent that includes accidental damage. My experience and the weight of evidence in these pages suggests to me that there is a problem with these screens. They seem very fragile. My iPad 4 has been all round the world with me and is in perfect condition. Something is not quite right.