Bogus iPad Pro Shipping Info

Okay. Here's an update on what's going on: Nobody knows on Apple's end. UPS stated that the shipping information was sent before the actual merchandise, as if the latter is somehow separate from the shipping identification/tracking info. My iPad has been siting in Hong Kong for over five days now with no idea when it will arrive, let alone ship. This is after it ostensibly had made its way through the US before mysteriously recrossing the Pacific Ocean, returning to Chek Lap Kok.

Interestingly, I got an e-mail from Apple asking whether I had received my delivery/purchase and that if I have not, to notify it whether I wish to have a refund or a replacement. I called and ordered a replaced, which allegedly is now being shipped as expedited. I still have not received a letter of confirmation about this expedited shipping, so I suppose I'm in a position of having to take the representative's word on this. Again, this doesn't resolve my issue with being able to receive the package as Thanksgiving is coming up, and I will be away.

Anyway, the point being is that I recommend anyone who is still waiting to contact Apple and order an a replacement, shipped at an expedited rate.

Just joining the chorus here. I've had the same experience. Online chats with Apple and UPS with no real answers. Apple: it should be delivered. UPS: keep checking the website. I finally called UPS Customer Service and talked and waited until I spoke with a supervisor who told me they had tracking numbers because of the way they worked with Apple but the device was still in an Apple warehouse in Hong Kong due to exceeding a shipment contract.

In the end, while I experienced the Apple support folks as supportive and willing to help solve the problem and UPS as "script readers" I got no real resolution. Apple has "escalated my case" to solve the shipping question and will get back to me in 24-72 hours. I confirmed with the third Apple Support person that I could return the device once it arrived. I found out my local store had one in stock and I went to pick it up today.

Somewhere in the world there is an iPad Pro sitting on a pallet with my name on it. It will get here eventually and I will return it.

Someone messed up with a shipment of iPads and now Apple and UPS are pointing fingers.

Been back and forth with both Apple and UPS. Original delivery date was 11/23. Checked the, what appears to be bogus ups status, and it stated it was sent back to China after hitting AK and KY. Contacted Apple and they told me, no assured me, the ipad pro was in Ky and I'd have it soon. Well Tue when the ups status never changed i called ups and they told me they didnt have it and it never shipped from Hong Kong. Called Apple again and they told me it was still in China but would be delivered within 24-48 hours. Told him I find that hard to believe but let it go. Got his email, phone number and work schedule and will be calling him Friday. When asked why apple rep would flat out lie to me about the location he said he couldn't answer that. The saga contnues!!!!

It is a UPS thing, nothing to do with the iPad Pros. I ordered a 13" MacBook Pro, shipped from china and got the same message. That was originally scheduled for delivery today, but never showed up. If I was to guess, I would say it is the sending UPS facility delayed on the paper work and they made their last update after it was in the US. Either way I am calling tomorrow, this was a business order, so they will give me great service and figure out exactly what is happening.

My Pro came in today after 9 days in transit via Hong Kong (twice), Anchorage (twice), Louisville (twice), Osaka, Japan (once), and finally to Denver. Regardless of whether the issue is Apple, UPS, or U.S. Customs, it's a strange problem. The UPS tracking scans are pure fiction. But at least it seems to be simply a shipping issue rather than a product issue of any kind.

Here's what I understand from multiple chats with Apple:

1. A plane or planes arrived in Louisville with iPad Pros on them.

2. The scanning tags that accompany large shipments did not make it off the plane and returned on board to China.

3. The website tracking shows progress to Louisville and then picks up back in China.

4. Apple/UPS released the shipment without having tracking detail. Apple can only project hoped for delivery dates rather than real dates.

5. Some of the units have arrived and some have not.

I happen to have one that has not shown up. Without tracking ability the chances for theft and loss increase geometrically. Apple currently can give me no information where my unit is and have no idea of when it will arrive. When I asked the reasonable question, "At what point will you make restitution?" the answer was "Just wait day-by-day." I personally find this is an unacceptable response by Apple to a problem created by their vendor. Still waiting for my unit.

I feel better knowing that it's not just me.

UPS chat yesterday offered nothing but scripted answers.

Same boat here, shipment moving today?

Scheduled Delivery:Scheduled delivery information is not available at this time. Please check back later.

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Departed - Anchorage, AK, United States, Thursday, 11/26/2015

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The exact same thing happened to me: package went from Shenzhen to Hong Kong; left Hong Kong, lands in Alaska, then departs and arrives in Kentucky. Then 3 days later, it shows up in Hong Kong again.

I got some weird reason for the issue as well. At first in an online chat with an Apple tech, he told me the UPS site was experiencing problems, despite the fact my other UPS items were tracking fine. When I brought up this discrepancy, he basically just reiterated it was a glitch and kind of left it at that.

When 24 hours passed, and it still wasn't updating, I called Applecare this time, and someone in sales told me that the iPad's had not passed through customs, and apparently are just sitting on a pallet somewhere waiting to be shipped. She told me she'd give me free expedited shipping as a consolation, but there was still no definitive date given. She stated that tracking should update 24 hours from local Hong Kong time, but it's been almost 48 hours Hong Kong time since this all happened, and there's been no change in my tracking info.

I have no idea what's going on; I don't imagine customs would take this long. I checked the UPS site for info on international packages and their customs clearance time, and it stated quote: "virtually all [packages] are cleared immediately".

Honestly, while I appreciate the professional candor of Apple tech support, I agree that this information seems bogus. First it was a glitch, now it's a customs issue; I'm pretty much forced to conclude that this is either some once-in-a-blue-moon shipping error, or more realistically, an issue on Apple's end.

The iPad Pro I ordered was Space Gray, 128GB, with Wifi only, if that helps.

Mine shipped the 17th, went to Dubai then back to Hong Kong. But nows it's in Taiwan.

my order is in limbo too; i also ordered the 128GB, wifi only, space gray.

UPS chat hasn't helped at all. Chat with Apple blamed it on a UPS glitch, but that seems more like a fall-back explanation for when they really don't know what the issue is.

i finally got an email from Apple overnight acknowledging that the delivery is delayed and that they expect it'll be delivered on the 20th. we'll see. maybe the pencil and cover which aren't due to ship for another 2-3 weeks will arrive before the iPad Pro? :/

Same issue here. Mine shipped 11/17 from Shenzen, then went to Hong Kong, then Anchorage, then Louisville, then back to Hong Kong, then to Osaka, then back to Anchorage where the trail stopped. Apple advises there are customs issues and they don't have a potential delivery date. I don't believe the problem is UPS'. . . but it appears the UPS tracking system is generating entries to justify the lack of delivery (since I can't seriously believe UPS would ship an item to and from Asia TWICE and leave it on the plane in Anchorage after a departure scan . . . ) Today is the 23rd and my plan to just wait until something finally happens (within reason . . .)

Talked to UPS and they told me that APPLE has a huge shipment of containers sitting in Hong Kong and it is waiting it's turn.

Nice of Apple giving us the runaround when they know that they exceeded their shipping contract to fulfill the delivery date's.