Bogus iPad Pro Shipping Info

im having a problem like this with my I phone x. the shipping updates have been very broad and the last thing they told me was "Your package is in transit. We're updating plans to schedule your delivery." I was never informed if it left china and they took away my delivery estimate 2 days ago. when I called all they could say was "keep checking the website." It is supposed to arrive Friday, and unless like they're telling you that "the scans are all messed up" it is not looking likely for me to get the delivery on Friday.

The exact same thing happened to me: package went from Shenzhen to Hong Kong; left Hong Kong, lands in Alaska, then departs and arrives in Kentucky. Then 3 days later, it shows up in Hong Kong again.

I got some weird reason for the issue as well. At first in an online chat with an Apple tech, he told me the UPS site was experiencing problems, despite the fact my other UPS items were tracking fine. When I brought up this discrepancy, he basically just reiterated it was a glitch and kind of left it at that.

When 24 hours passed, and it still wasn't updating, I called Applecare this time, and someone in sales told me that the iPad's had not passed through customs, and apparently are just sitting on a pallet somewhere waiting to be shipped. She told me she'd give me free expedited shipping as a consolation, but there was still no definitive date given. She stated that tracking should update 24 hours from local Hong Kong time, but it's been almost 48 hours Hong Kong time since this all happened, and there's been no change in my tracking info.

I have no idea what's going on; I don't imagine customs would take this long. I checked the UPS site for info on international packages and their customs clearance time, and it stated quote: "virtually all [packages] are cleared immediately".

Honestly, while I appreciate the professional candor of Apple tech support, I agree that this information seems bogus. First it was a glitch, now it's a customs issue; I'm pretty much forced to conclude that this is either some once-in-a-blue-moon shipping error, or more realistically, an issue on Apple's end.

The iPad Pro I ordered was Space Gray, 128GB, with Wifi only, if that helps.

my order is in limbo too; i also ordered the 128GB, wifi only, space gray.

UPS chat hasn't helped at all. Chat with Apple blamed it on a UPS glitch, but that seems more like a fall-back explanation for when they really don't know what the issue is.

i finally got an email from Apple overnight acknowledging that the delivery is delayed and that they expect it'll be delivered on the 20th. we'll see. maybe the pencil and cover which aren't due to ship for another 2-3 weeks will arrive before the iPad Pro? :/

finally, an update in the tracking log:

the scheduled delivery info is still "not available at this time", probably safe to assume that there's no chance it gets delivered today, but with any luck, it'll make it to the local UPS distribution center over the weekend for a monday delivery.

this is a terribly pricey item to get such slapdash shipping treatment; pretty disappointed.

Happened to me as well. I got a new date from UPS that it would deliver today. Have an OUT FOR DELIVERY notice. It's 5pm. Still waiting.

quick update; UPS tracking is finally showing a scheduled delivery for 11/23, and if the tracking results are to be believed, the iPad is finally in the country and somewhat nearby so i assume that they'll hit the 11/23 delivery. good luck everyone, our iPads have been on a long, strange journey, hopefully they arrive soon and in good shape!

Same issue for me too, my iPad Pro is shipping to Canada and it made it to Anchorage Alaska, then went back to Hong Kong and now it's updated saying awaiting customs clearance. the original estimate was for it to arrive in Friday. Now there is no estimate just says exception. I hope it arrives next week!!

Got mine yesterday.

Just got my hands on mine today; it actually arrived yesterday, but I had it shipped to a PO Box that doesn't sort UPS packages until 24 hours after they arrive. I'm also happy many other users on this board got their iPads as well!

While the experience was a bit nerve-wracking, I really like the iPad Pro, and I'm very happy with it. While I still somewhat doubt the whole customs/technical glitch explanation, I do greatly appreciate the professionalism of Apple tech support in their candor, as well as them following up with my case.

Same issue here. Mine shipped 11/17 from Shenzen, then went to Hong Kong, then Anchorage, then Louisville, then back to Hong Kong, then to Osaka, then back to Anchorage where the trail stopped. Apple advises there are customs issues and they don't have a potential delivery date. I don't believe the problem is UPS'. . . but it appears the UPS tracking system is generating entries to justify the lack of delivery (since I can't seriously believe UPS would ship an item to and from Asia TWICE and leave it on the plane in Anchorage after a departure scan . . . ) Today is the 23rd and my plan to just wait until something finally happens (within reason . . .)

glad to report that my order finally arrived. 4 days over the original delivery estimate, and 12 days "in transit"... hopefully everyone else caught up in this so-called glitch gets their order delivered soon.

All of the same for me. A lot of wasted time calling apple and UPS, each blame each other with no definitive reason as to why my delivery is delayed. Poor execution on both sides

So . . . order shipped on the 16th of November, and it made it from China all the way to Kentucky. That same day, November 19th, it managed to make its way back to Chek Lap Kok, Hong Kong. It stayed there a whole day or so, and then it shipped twice. There are two timestamps next to each other, one saying in transit from Hong Kong and the other a few minutes later saying that it shipped. Since it has shipped, there is no longer any information on my purchase. The iPad has vanished. About five days have passed without anything on my iPad. I don't even have a delivery date. This is a problem because I'm not going to be able to receive it later in the week when I have family obligations for Thanksgiving. I really would like to know why, after a week has gone by since it allegedly shipped, I still don't have a delivery estimate. This is actually really problematic.

Anyone else having the same problem, and if you are having the same problem, have you discovered what is going on?